We were politely welcomed by Sonya A. who showed us Mattresses and discussed options that helped us make our decision to buy. We tired out 3 and are happy with our experience.
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Great service with helping us decide the best choice for our home. Together we discussed many options and covered a broad price range. We believe we got the best deal. We also considered other stores... See more
Good experience, quick efficient and I walked out satisfied. I was looking for a very specific mattress. I had done my homework online so I needed to understand a couple of tings and "test drive" th... See more
There was no delivery. R&F failed to inform us that our custom order sofa arrived damaged at the warehouse but instead proceeded to charge the full amount for the sofa plus delivery and scheduled th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
14 Candlewood Lake Road, 6804, Brookfield, CT, United States
- 2037752007
4.7
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Sonia was very helpful with the…
Sonia was very helpful with the purchase of our sofa.
September 18, 2024
Reply from Raymour & Flanigan - Brookfield
Thank you so much for your review, Caterina! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Rasheen Smalls was very helpful!
Rasheen Smalls was very helpful in selecting a new king size bed and mattress. He listened to my needs, identified good options and was patient as we made our selections.
September 9, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Sally,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Rasheen was able to assist you effectively in selecting your new king size bed and mattress. It's wonderful to know that he listened to your needs and provided you with good options while being patient throughout the process. We hope you enjoy your new bed and mattress for many years to come. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
The salesperson was informative and…
The salesperson was informative and very helpful without being intrusive.
September 8, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Kathleen,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our salesperson was able to provide you with the information and assistance you needed without being intrusive. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Goos customer service
Rasheen was very helpful and patient during our visit to the store . This location is big with many great options.
September 4, 2024
Reply from Raymour & Flanigan - Brookfield
Dear FC,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Rasheen was able to assist you effectively and that you enjoyed the variety of options available at our store. We strive to provide excellent service and a wide selection to meet our customers' needs. We look forward to welcoming you back in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Easy order
Easy order. On time communication. Arrival on time. Quick installation. Very pleased.
September 1, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Lipsa Panda,
Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless experience with your order, from communication to installation. It's great to know that everything met your expectations. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
The sales manager Michael was amazing
The sales manager Michael was amazing, he explained the whole process and took his time with us no rush at all. We were there for 2 hrs and that is because he let us take our time selecting what we wanted. He treated us with so much care and respect. I really appreciated his way of treating us.
August 28, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Alba,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Michael provided you with exceptional service and made your visit enjoyable. It's great to know that he took the time to explain the process and allowed you to make your selections without feeling rushed. We truly value your kind words and are delighted that you felt cared for and respected during your visit.
We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I have an issue with a bed I purchased…
I have an issue with a bed I purchased recently. The store manager, Mike, said he would discuss my issue with his boss and call me back. He never called.
August 26, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Joanne,
Thank you for bringing this to our attention. We're sorry to hear about the communication issue you've experienced. We strive to provide excellent customer service, and it sounds like we missed the mark in this instance. We appreciate your patience and would like to ensure your concern is addressed promptly. Please reach out to our customer service team so we can assist you further.
Best regards,
Raymour & Flanigan Customer Care Team
Great Experience
The salesperson, Andrea, was extremely patient and caring. She went out of her way to help me in my selection.
August 23, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Pat,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Andrea provided you with exceptional service and helped you find the perfect selection. We truly appreciate your kind words and your 5-star rating. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Our salesman Martin was exceptional!
August 22, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Bob,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Martin provided you with exceptional service. We take great pride in our team, and it's always rewarding to hear positive feedback from our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Carmela was very helpful Getting my…
Carmela was very helpful Getting my order as soon as possible
August 16, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Helen,
Thank you so much for your wonderful review! We're thrilled to hear that Carmela was able to assist you promptly with your order. Your satisfaction is our top priority, and it's great to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Brookfield
Dear Jessica,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service. Our team works hard to ensure every customer feels valued and supported, and it's always rewarding to receive such positive feedback. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great salesman
Great salesman, very professional, very knowledgeable of our needs. Respected our budget and showed us what was within our request. Process of ordering and scheduling was beyond our expectations.
July 21, 2024
Reply from Raymour & Flanigan - Brookfield
Dear MAMAMAGS,
Thank you so much for your wonderful review! We're thrilled to hear that our salesman provided you with professional and knowledgeable service, and that he respected your budget while helping you find exactly what you needed. It's fantastic to know that the ordering and scheduling process exceeded your expectations. We truly appreciate your feedback and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Good salespeople
Good selection, no pressure salespeople, and when made a selection Martin Montoya was courteous and efficient.
July 16, 2024
Reply from Raymour & Flanigan - Brookfield
Hi Ian,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our selection and appreciated the no-pressure environment. It's great to know that Martin Montoya provided you with courteous and efficient service. We hope to see you again soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Brookfield
Dear Blanca,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you love our store. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I was given personal and extra attention
I was given personal and extra attention to decide my purchase items.
July 9, 2024
DJ was very professional and took his…
DJ was very professional and took his time with me
July 10, 2024
It was a quick sale and our person…
It was a quick sale and our person Dareian , I believe that was his name ?was very nice and knowledgeable
July 7, 2024
Reply from Raymour & Flanigan - Brookfield
Thank you so much for your review, Wendy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Excellent Customer Service
I was greeted right away by Maria who showed me the items I had researched on-line. She offered other suggestions as well once she understood what I was looking for. She made my purchase and experience very smooth.
July 7, 2024
Reply from Raymour & Flanigan - Brookfield
Thank you so much for your review, Martha! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Brookfield
Thank you so much for your review, Bob! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Our salesman Gary Selke in your…
Our salesman Gary Selke in your Brookfield Connecticut store was wonderful to work with. Professional, knowledgeable, patient, and helpful. A true asset to your company.
July 2, 2024
Reply from Raymour & Flanigan - Brookfield
Hello William Biederman We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
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