We were politely welcomed by Sonya A. who showed us Mattresses and discussed options that helped us make our decision to buy. We tired out 3 and are happy with our experience.
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See what reviewers are saying
Great service with helping us decide the best choice for our home. Together we discussed many options and covered a broad price range. We believe we got the best deal. We also considered other stores... See more
Good experience, quick efficient and I walked out satisfied. I was looking for a very specific mattress. I had done my homework online so I needed to understand a couple of tings and "test drive" th... See more
There was no delivery. R&F failed to inform us that our custom order sofa arrived damaged at the warehouse but instead proceeded to charge the full amount for the sofa plus delivery and scheduled th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
14 Candlewood Lake Road, 6804, Brookfield, CT, United States
- 2037752007
4.7
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
We we're made to feel important and the…
We we're made to feel important and the service was personal.
January 31, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Raymond,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you felt important and received personal service during your visit. Our team strives to make every customer feel valued and appreciated, and your feedback is a wonderful affirmation of our efforts.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Warm regards,
The Raymour & Flanigan Team
Easy transaction
Easy transaction. I was able to call into this location and Mike the manager was able to complete my order in less than 15 Mina without a problem. I've never had a problem with Raymour and Flanigan.
January 15, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Laura,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your transaction was easy and efficient. Mike and our team strive to provide excellent service, and it's wonderful to know that we met your expectations. We truly appreciate your loyalty and are delighted to have you as a valued customer. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great experience by
Andrea was very knowledgeable and helpful and it was a speedy process.
December 23, 2024
Martin was very helpful and honest
Martin was very helpful and honest. We had a great buying experience. We are looking forward to receiving the furniture.
December 8, 2024
Reply from Raymour & Flanigan - Brookfield
Hi Ray,
Thank you so much for your wonderful review! We're thrilled to hear that Martin was able to assist you and make your buying experience a great one. It's always our goal to provide honest and helpful service to our customers. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Pleasant experience
I enjoyed the show room and was able to walk around with out feeling pressured
The saleswoman was very helpful polite and knowledgeable about the furniture and once she understood what I liked helped me out and pointed out where items were that she thought I would like
December 4, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Filomena,
Thank you so much for sharing your positive experience with us! We're delighted to hear that you enjoyed our showroom and felt comfortable exploring without any pressure. It's wonderful to know that our saleswoman was able to assist you effectively and provide knowledgeable guidance based on your preferences. Your kind words and high rating mean a lot to us. We look forward to welcoming you back to our store in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Brookfield
Dear Jennifer,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience with our salesman. This is certainly not the level of service we strive to provide. Your comments are very important to us, and we will address this issue with our team to ensure it doesn't happen again.
We appreciate your business and hope your online purchase meets your expectations. If you have any further concerns or need assistance, please don't hesitate to reach out at rfcare@raymourflanigan.com.
Sincerely,
Raymour & Flanigan Customer Care
Easy Shopping Experience
Anna greeted us and was very helpful in guiding us to the pieces we were interested in. She took her time showing us dining room chairs, consoles and sectionals. She was kind, friendly and courteous. Anna is very knowledgeable and eager to help without hovering over you. We will definitely seek Anna out for our future purchases.
November 29, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Darlene,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Anna provided you with such exceptional service and helped you find the pieces you were interested in. It's great to know that her kindness, friendliness, and knowledge made your visit enjoyable. We look forward to assisting you with your future purchases and will be sure to pass along your kind words to Anna.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
The salesperson was extremely helpful…
The salesperson was extremely helpful and patient with us while we made our decision.
November 25, 2024
Reply from Raymour & Flanigan - Brookfield
Hi Gary,
Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to assist you effectively and patiently. We strive to provide the best service possible, and it's great to know we met your expectations. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The sales rep was very attentive…
The sales rep was very attentive without being pushy. She gave me all the time I needed to decide which chair to buy while answering all my questions.
November 24, 2024
Reply from Raymour & Flanigan - Brookfield
Dear P R,
Thank you so much for your wonderful review! We're thrilled to hear that our sales representative provided you with attentive and patient service. It's great to know that you felt comfortable and well-informed during your decision-making process. We hope you enjoy your new chair and look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
I bought an Othello couch and they…
I bought an Othello couch and they offered a $25 discount on the purchase via email but they did not honor it I will be canceling the couch upon delivery but I'm going to wait for the delivery people to arrive before
November 23, 2024
Reply from Raymour & Flanigan - Brookfield
Hi Russell,
Thank you for sharing your experience with us. We're sorry to hear about the issue with the discount on your Othello couch. We understand how frustrating this situation must be. Please reach out to our customer service team so we can look into this matter further and assist you. We value your feedback and hope to resolve this to your satisfaction.
Best regards,
Raymour & Flanigan Customer Care Team
Found what I wanted
Found what I wanted, sales rep was friendly, helpful and knowledgeable. He was willing to work with me to assure a sale and get it in a timely manner.
November 18, 2024
Reply from Raymour & Flanigan - Brookfield
Hi Maria,
Thank you so much for your wonderful review! We're thrilled to hear that you found exactly what you were looking for and that our sales representative provided you with friendly, helpful, and knowledgeable service. It's great to know that we could assist you in a timely manner. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Salesman was great
Salesman was great, selection was great, availability of items for prompt delivery was great
November 12, 2024
Reply from Raymour & Flanigan - Brookfield
Hi Nancy,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our salesman and that you were pleased with our selection and prompt delivery. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
All the staff was excellent
All the staff was excellent. The store was spotless. Was a very pleasant experience.
November 4, 2024
Reply from Raymour & Flanigan - Brookfield
Thank you so much, David, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Patience with us while figuring out…
Patience with us while figuring out what we needed in our living room.
October 27, 2024
Sales associate was a great help in our…
Sales associate was a great help in our decision to buy.
October 25, 2024
Reply from Raymour & Flanigan - Brookfield
Hi Nelson,
Thank you so much for your wonderful review! We're thrilled to hear that our sales associate was able to assist you effectively in making your purchase decision. We strive to provide excellent service to all our customers, and it's great to know we hit the mark with you. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The salesperson was pleasant
The salesperson was pleasant, knowledgeable, gave us plenty of meaningful information, great personality, and quite professional.
October 7, 2024
Reply from Raymour & Flanigan - Brookfield
Dear Nydia,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our salesperson. It's great to know that you found them pleasant, knowledgeable, and professional. We strive to provide meaningful information and excellent service to all our customers, and your feedback is truly appreciated. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Sonia listened to what we were looking…
Sonia listened to what we were looking for and was very patient, no pressure, knowledgable and just wonderful.
October 6, 2024
Reply from Raymour & Flanigan - Brookfield
Hi Lynn,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Sonia provided you with such excellent service. We strive to create a no-pressure, knowledgeable, and patient environment for our customers, and it’s wonderful to know Sonia exemplified that. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Professional and knowledgeable
Had the pleasure of working with Rasheen at the Brookfield location. What a great experience; Rasheen was extremely patient, courteous, and professional. He was also extremely knowledgeable and provided a great deal of expertise. Also, Josie in financing was absolutely fabulous and so helpful, she was transferring to a new location and they will be lucky to have her. I am so grateful for this experience!!
September 6, 2024
Unprompted review
Reply from Raymour & Flanigan - Brookfield
Hello Kristen Tecl We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Brookfield
Thank you, Kristin, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
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