We were politely welcomed by Sonya A. who showed us Mattresses and discussed options that helped us make our decision to buy. We tired out 3 and are happy with our experience.
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See what reviewers are saying
Great service with helping us decide the best choice for our home. Together we discussed many options and covered a broad price range. We believe we got the best deal. We also considered other stores... See more
Good experience, quick efficient and I walked out satisfied. I was looking for a very specific mattress. I had done my homework online so I needed to understand a couple of tings and "test drive" th... See more
There was no delivery. R&F failed to inform us that our custom order sofa arrived damaged at the warehouse but instead proceeded to charge the full amount for the sofa plus delivery and scheduled th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
14 Candlewood Lake Road, 6804, Brookfield, CT, United States
- 2037752007
4.7
Excellent
270 reviews
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This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Great saleswoman!
Anna greeted us as soon as we walked in. she asked us what we were looking for & pointed us in the right direction.
She did not hover over us or follow us around. When we were ready, we found her & asked questions.
She was pleasant & knowledgeable.
May 11, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Elaine,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Anna was able to assist you effectively without being intrusive, and that you found her both pleasant and knowledgeable. Providing our customers with a comfortable and helpful shopping experience is very important to us, and it's wonderful to know that Anna delivered on that promise.
We truly appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best,
The Raymour & Flanigan Team
Salesperson did not rush us and took…
Salesperson did not rush us and took his time to show us options
May 7, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Lawrence T,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson provided you with the attentive and patient service you deserve. At Raymour & Flanigan, we strive to ensure every customer feels comfortable and well-informed when making their furniture choices. Your feedback is greatly appreciated and will be shared with our team. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
We had a great experience shopping for…
We had a great experience shopping for sine bedroom furniture. Our salesperson, Martin, could not have been more helpful, professional, lovely to work with, etc. He totally made the process enjoyable!
May 4, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Lisette Currier-Martinez,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a great time shopping for bedroom furniture and that Martin was able to make the process enjoyable for you. Our team strives to provide exceptional service, and it's always rewarding to know when we've succeeded. We truly appreciate your kind words and your 5-star rating. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Brookfield
Hello Peter,
Thank you for sharing your feedback with us! We're happy to hear that you found a good selection of chairs that worked for you. Our goal is to offer a variety of quality furniture for everyone. If you have any more furniture needs or questions in the future, please feel free to contact us. We look forward to helping you again soon!
Best,
The Raymour & Flanigan Team
The salesman was helpful and kind.
April 17, 2025
Reply from Raymour & Flanigan - Brookfield
Dear Lois,
Thank you for taking the time to share your feedback with us. We're delighted to hear that our salesman was helpful and kind during your visit. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations.
If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to reach out.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Brookfield
Hello Fred,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Maria was able to assist you in such a helpful and friendly manner. Providing excellent customer service is a top priority for us, and it's wonderful to know that Maria's efforts made your visit enjoyable.
We truly appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Ralph was great to work with
Ralph was great to work with! Looking forward to receiving my purchases!
April 10, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Lois,
Thank you so much for your wonderful review! We're thrilled to hear that Ralph provided you with a great experience. It's always our goal to ensure our customers are happy and satisfied. We hope you love your new furniture and look forward to seeing you again soon!
Best regards,
The Raymour & Flanigan Team
Huge selection and our salesman guided us to exactly what we were looking for!
We’ve been looking for small scale living room furniture for a couple of months. With Darren’s help we found exactly what we were searching for at Raymour & Flanigan.
They have a HUGE inventory and Darren listened to what we wanted and guided us to several excellent choices.
In stock and available for delivery to our area within 3 days!
Very happy with the whole experience.
April 4, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Deb,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Darren was able to assist you in finding the perfect small-scale living room furniture. It's great to know that our extensive inventory and quick delivery met your needs. We truly appreciate your kind words and your 5-star rating. If you need any further assistance or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Anna was welcoming, knowledgeable and friendly.
Anna was welcoming, friendly and new the furniture options very well. She helped me narrow down my options and make a decision that I was very happy with.
April 6, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Anthony,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Anna was able to assist you so effectively and that you were happy with your decision. Our team strives to provide knowledgeable and friendly service, and it's wonderful to know that Anna made a positive impact during your visit. If you have any more questions or need further assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
We received great service!
We received great service and attention, and loved being able to see and try out different chairs until we found the right one for my son. Everyone was courteous, friendly, and explained every to us clearly. A great experience!
April 5, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Julia,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you received great service and attention while finding the perfect chair for your son. Our team strives to provide a courteous and friendly atmosphere, and it's fantastic to know that we met your expectations. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Always great service!
Delivery was on time, new mattress was placed on frame, old mattress was removed, all good!
April 1, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Jim and Margaret,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your delivery went smoothly and that you're satisfied with the service you received. It's wonderful to know that everything met your expectations, from the timely delivery to the setup of your new mattress and the removal of the old one.
Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Salesperson Sonia was extremely helpful…
Salesperson Sonia was extremely helpful assisting me in finding what I was looking for.
March 24, 2025
Reply from Raymour & Flanigan - Brookfield
Hello David,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Sonia was able to assist you effectively in finding what you were looking for. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that Sonia made your visit a pleasant one.
We truly appreciate your feedback and your perfect rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
The saleswoman was very helpful
The saleswoman was very helpful. She showed me several options for my desired piece.
March 19, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Shelly,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our saleswoman was able to assist you effectively and show you several options for your desired piece. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
I ordered my custom California king…
I ordered my custom California king with an adjustable base and mattress on 2/26 and it was paid in full. Only for 8 days later I got a call from the store associate that she applied the wrong SKU code and my mattress price has increased by $800 and they’re willing to cover half for $400. After 8 days of waiting I should not be left with this extra cost. Very unprofessional Raymour and Flanigan .
March 6, 2025
Unprompted review
Reply from Raymour & Flanigan - Brookfield
Hello Lady Africka,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the error with your order. This is not the level of service we strive to provide, and we understand how disappointing this situation must be for you.
We are committed to resolving this issue to your satisfaction and ensuring that you receive the quality service you deserve. Please reach out to our customer care team at rfcare@raymourflanigan.com, so we can discuss this matter further and find a suitable resolution.
Thank you for your patience and understanding.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Brookfield
Hello Thomas,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Ralph was able to assist you effectively and that you had a positive experience with us. Your satisfaction is our top priority, and it's wonderful to know that Ralph's service met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
I hade a great salesman.
March 2, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Brenda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great interaction with our salesman. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
I am a return customer to this store
I am a return customer to this store. I have always had a pleasant experience; however, my latest visit/purchase this week was less pleasant. After I purchased my furniture, there was an issue with the date of delivery. After several back and forth calls regarding the day I can accept delivery as opposed to the salesman statement about a DIFFERENT date saying "this date would be good for me and the store" "it's the end of the month" (even though it was not acceptable to me). I was going to ask for a refund of my 20% deposit and shop elsewhere if it could not be resolved but as a last resort, I contacted the store this morning to confirm the delivery date and was informed the delivery would be made when I could accept it. I am unsure if I will continue to shop at this store.
February 25, 2025
Reply from Raymour & Flanigan - Brookfield
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the delivery date of your recent purchase. We understand how important it is for our customers to have a seamless shopping experience, and we regret that we fell short during your visit.
Please feel free to reach out to us at rccare@raymourflanigan.com with your order details so we can look further into the matter.
We hope to have the opportunity to serve you better in the future.
Thank you for choosing Raymour & Flanigan.
Warm regards,
The Raymour & Flanigan Team
Salesperson was very knowledgeable and…
Salesperson was very knowledgeable and helpful. Listened to our needs and recommended the right dining table.
February 23, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Andrew,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was knowledgeable and helpful in finding the perfect dining table for your needs. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
If you have any more feedback or need assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Perfect and smooth transaction
Marie was especially helpful in steering us toward the perfect mattress for us. She is very knowledgeable and made for a smooth transaction!
February 16, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Mary,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Marie was able to assist you in finding the perfect mattress and that you had a smooth transaction. Our team takes great pride in providing knowledgeable and helpful service, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Everything is easy
Everything is easy. Online ordering, in store ordering. I always have gone to Raymour and Flanigan for my furniture and decorating needs
February 5, 2025
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