We were politely welcomed by Sonya A. who showed us Mattresses and discussed options that helped us make our decision to buy. We tired out 3 and are happy with our experience.
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Great service with helping us decide the best choice for our home. Together we discussed many options and covered a broad price range. We believe we got the best deal. We also considered other stores... See more
Good experience, quick efficient and I walked out satisfied. I was looking for a very specific mattress. I had done my homework online so I needed to understand a couple of tings and "test drive" th... See more
There was no delivery. R&F failed to inform us that our custom order sofa arrived damaged at the warehouse but instead proceeded to charge the full amount for the sofa plus delivery and scheduled th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
14 Candlewood Lake Road, 6804, Brookfield, CT, United States
- 2037752007
4.7
Excellent
270 reviews
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This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Andrea was great at Raymour & Flanigan
Andrea was great. She was patient, attentive and knowledgeable in our shopping for a bed. We thought it would be better to shop in store then purchase a mattress on line and Raymour & Flanigan has good quality items.
September 2, 2025
We got help from a gentleman who was…
We got help from a gentleman who was working his first day, he was very knowledgeable and helped in making the decision on our new couch!
August 30, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Kya,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team member was able to assist you so effectively on his first day. It's great to know that his knowledge helped you make the perfect choice for your new couch. We strive to provide exceptional service to all our customers, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Opposite of Customer Care
After choosing a very soft, cozy couch in the store, I was shocked when I received a rock hard couch that felt like I was sitting on cement. I went into the store the next day to look at that same couch again and was met by such a rude man who "dressed the part" but forgot what matters most is how you treat people, not if your tie matches. I asked what the return policy was and he abruptly told me there is NO return unless damaged. I walked over to the couch I THOUGHT I bought, which again was soft and very cozy. He went on to tell me that it has been there for 5 years and it is very broken in!
I asked why there was no mention to me at time or purchase and he again abruptly stated "I don't know who your salesperson was". I replied, don't you all go through same training? Would you have told me?
He had zero interest in helping me solve a problem. And had he responded with something like, I'm so sorry you were misled, and actually acted like he cared, like it mattered at all, I would have felt a little better. I mentioned that this store always tries to throw BOB'S FURNITURE (right down the road) under bus, by acting like they are less than. But he just replied "we aren't Bob's". I KNOW .. because they treat people with respect and kindness and I actually have returned a couch from there years ago when it just didn't look right in my space and they asked no questions, just took it back and I happily bought something else with them. THAT is how you treat customers.
I don't know what got into me walking into this store. I should have driven just a mile down the road and avoided this disrespect and ROCK HARD couch completely.
Oh well, I guess my couch will be nice in 5 YEARS!!!
Steer clear, it's basically bait and switch.
August 28, 2025
Unprompted review
Reply from Raymour & Flanigan - Brookfield
Dear Cindy,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you encountered with your recent purchase and the service you received in our store. Your feedback is invaluable, and I want to assure you that we take it seriously.
It's disappointing to learn that the couch you received did not meet your expectations and that our team did not provide the level of service we strive for. We aim to ensure all our customers feel valued and respected, and it's clear we fell short in your case.
I would like to discuss this matter further and see how we can make things right for you. Please feel free to reach out to our customer service team so we can address your concerns directly.
Thank you again for bringing this to our attention. We hope to have the opportunity to restore your faith in Raymour & Flanigan.
Sincerely,
Raymour & Flanigan Customer Service Team
Darren was amazing
Darren was amazing. He showed us everything available and gave us some space to make our decision. He answered a ton of questions and was very knowledgeable. He made the process very easy.
August 28, 2025
Reply from Raymour & Flanigan - Brookfield
Dear L. Papa,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Darren provided you with exceptional service and made your visit enjoyable. It's great to know that he was able to answer all your questions and give you the space you needed to make your decision. We strive to ensure our customers have a seamless and pleasant shopping experience, and your feedback reassures us that we are on the right track.
We truly appreciate your kind words and your perfect rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Warm regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Store
Allington was fantastic-- he was…
Allington was fantastic-- he was knowledgeable and patient with us. Showroom was very nice too!
August 25, 2025
Reply from Raymour & Flanigan - Brookfield
Dear DMM,
Thank you so much for your wonderful review! We're thrilled to hear that Allington provided you with knowledgeable and patient service. It's also great to know that you enjoyed our showroom. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Carmela helped me quickly
Carmela helped me quickly. I knew exactly what I wanted and found it for me. Since chairs were on the sales floor I was able to try them.
August 22, 2025
Reply from Raymour & Flanigan - Brookfield
Dear Mary Marghella,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Carmela was able to assist you quickly and help you find exactly what you were looking for. It's great to know that you appreciated the opportunity to try the chairs on our sales floor.
Your satisfaction is our top priority, and your 5-star rating means a lot to us. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future.
Warm regards,
[Your Name]
Raymour & Flanigan Customer Service Team
Sonia was amazing in Brookfield
Sonia was amazing in Brookfield, another amazing experience like I had in 2015
August 21, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Michaelann,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Sonia provided you with amazing service at our Brookfield location. It's always our goal to ensure our customers have a memorable and satisfying experience, and it's fantastic to know that we were able to meet your expectations once again, just like in 2015.
Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Sonia and the team. We look forward to serving you again in the future and continuing to provide you with the exceptional service you deserve.
Thank you for choosing Raymour & Flanigan!
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
Salesperson very helpful and…
Salesperson very helpful and knowledgeable.
Helped me get the most for my money.
August 19, 2025
Reply from Raymour & Flanigan - Brookfield
Dear Margaret Sabbagh,
Thank you for taking the time to share your feedback with us. We're delighted to hear that our salesperson was able to assist you effectively and help you get the most value for your money. Your satisfaction is our top priority, and it's wonderful to know that our team was knowledgeable and helpful during your visit.
We appreciate your 4-star rating and will continue to strive for excellence in providing you with the best shopping experience possible. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
Thank you for choosing Raymour & Flanigan Furniture and Mattress Store. We look forward to serving you again in the future.
Warm regards,
[Your Name]
Raymour & Flanigan Customer Service Team
The friendly and knowledgable service…
The friendly and knowledgable service given to me.
August 16, 2025
Reply from Raymour & Flanigan - Brookfield
Hello,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received friendly and knowledgeable service during your visit. Our team strives to provide the best possible service to all our customers, and your feedback is truly appreciated.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Living Room
I purchased a sectional and swivel chair in April. Andrea was our consultant.
She was professional and extremely helpful.
I brought in the layout of the room and she gave us her advise and guidance as to what would be appropriate for the room. She helped with color and size.
She had the patience of a saint because I had no clue of what I needed. Thank God for her experience and professionalism . She communicated with us occasionally until it was delivered. It was truly a great experience
April 24, 2025
Unprompted review
Reply from Raymour & Flanigan - Brookfield
Hello Kathryn,
Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled to hear that Andrea was able to assist you so effectively with your sectional and swivel chair purchase. It's fantastic to know that her professionalism and expertise made the process smooth and enjoyable for you.
We always strive to provide our customers with the best service possible, and it warms our hearts to hear that Andrea's guidance and patience made a positive impact on your shopping experience. Your feedback means the world to us and will be shared with Andrea and the team.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I had a 4 year old mattress that I…
I had a 4 year old mattress that I HATE!
I was in the Brookfield store in 8/1 and Andrea was amazingly helpful and made sure I was getting what I needed/wanted. Andrea kept my price point in mind as well and I was so grateful. As I left they scheduled me for delivery the next morning. 8/2 at 7:30 AM I got a call and had my new mattress in by 7:45 AM! Very professional, courteous and helpful! I’m so very pleased!
August 2, 2025
Reply from Raymour & Flanigan - Brookfield
Hello CAEH,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Andrea was able to assist you in finding the perfect mattress while keeping your budget in mind. It's great to know that our team was able to provide such prompt and professional service, ensuring your new mattress was delivered quickly and efficiently.
Your satisfaction is our top priority, and we're delighted that you are so pleased with your purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Brookfield
Hello Richard,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Ralph provided you with excellent service and made your visit a pleasure. Our team is dedicated to ensuring our customers have the best experience possible, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
the people were great
July 3, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Harry W,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our team. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Brookfield
Hello Juan,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed the welcoming environment at Raymour & Flanigan. Creating a comfortable and inviting atmosphere for our customers is a top priority, and it's wonderful to know that we succeeded in making your experience a positive one.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Salesperson took his time
Salesperson took his time, let us roam through the showroom so we could make up our mind.
June 30, 2025
Reply from Raymour & Flanigan - Brookfield
Hello John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson provided you with the space and time you needed to explore our showroom and make your decision comfortably. It's wonderful to know that you had a positive experience, and we truly appreciate your perfect rating.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Store
Sales man very professional and did not…
Sales man very professional and did not push me to buy something I didn’t want
June 26, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Terri,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive interaction with our sales team and that you felt comfortable and not pressured during your visit. Our goal is to ensure that every customer finds exactly what they need, and it's wonderful to know we achieved that with you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Sales associate really understood our…
Sales associate really understood our needs and found us exactly what we wanted.
June 9, 2025
Reply from Raymour & Flanigan - Brookfield
Dear Harold,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that our sales associate was able to understand your needs and help you find exactly what you were looking for. Providing exceptional service and ensuring our customers find the perfect pieces for their homes is our top priority.
Your 5-star rating means a lot to us, and we are grateful for your support. If you have any more needs in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Helpful and friendly staff
Helpful and friendly staff, great selection in the showroom, ease of purchasing, financing options
May 27, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Miranda,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a positive experience with our helpful and friendly staff and enjoyed the great selection in our showroom. It's fantastic to know that you found the purchasing process easy and appreciated our financing options.
Your satisfaction is our top priority, and your kind words motivate us to continue providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out.
We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
The salesman was very helpfulvery…
The salesman was very helpful and very honest with me. I appreciated that when I told him how much much I could spend and what I was not going to spend. I received some discount discounts, which I appreciate appreciated. I was in and out in 20 minutes and got myself a new mattress which is being delivered on Wednesday.
May 25, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Lucy,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was able to assist you honestly and efficiently, respecting your budget and needs. It's wonderful to know that you found the perfect mattress and that the process was quick and seamless for you. We hope you enjoy your new mattress and have a great night's sleep once it arrives on Wednesday. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Salesman was very nice
Salesman was very nice, Professional knowledgeable & patient with me while I decided what I wanted to buy.
May 25, 2025
Reply from Raymour & Flanigan - Brookfield
Hello Emma,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience with our salesman. It's great to know that he was able to provide you with professional, knowledgeable, and patient service while you made your decision. We strive to ensure that every customer feels valued and supported, and your kind words affirm that we're on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
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