We were politely welcomed by Sonya A. who showed us Mattresses and discussed options that helped us make our decision to buy. We tired out 3 and are happy with our experience.
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See what reviewers are saying
Great service with helping us decide the best choice for our home. Together we discussed many options and covered a broad price range. We believe we got the best deal. We also considered other stores... See more
Good experience, quick efficient and I walked out satisfied. I was looking for a very specific mattress. I had done my homework online so I needed to understand a couple of tings and "test drive" th... See more
There was no delivery. R&F failed to inform us that our custom order sofa arrived damaged at the warehouse but instead proceeded to charge the full amount for the sofa plus delivery and scheduled th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
14 Candlewood Lake Road, 6804, Brookfield, CT, United States
- 2037752007
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Replied to 0% of negative reviews
Typically replies within 24 hours
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Re-selecting new furniture…
We had to go back to store to reselect new furniture. Our original set had a defect which was taken care of by giving us full credit for new set They could not have better about the transaction. We dealt with floor manager who was professional and well informed. To tell you the truth, I was waiting for some sort of issue to happen but never did. We are waiting for our new set and they are taking away old set. Thanks so much for all your help with this issue. From the first delivery people, to the tech that came to inspect problem with original set it has been great!!!!!

Reply from Raymour & Flanigan - Brookfield

Reply from Raymour & Flanigan - Brookfield
I had an incredible experience
I had an incredible experience. The sales manager went above and beyond to accommodate assisting me even though the store was busy.

Reply from Raymour & Flanigan - Brookfield

Reply from Raymour & Flanigan - Brookfield
Love my Raymour & Flanigan
The sales staff is welcoming and very knowledgeable of their products and availability. It is always a pleasure to work with the sales team and the finance team!!

Reply from Raymour & Flanigan - Brookfield
Mike the sales manager is excellent and…
Mike the sales manager is excellent and so is Yami the customer service person

Reply from Raymour & Flanigan - Brookfield
Everything went smoothly.Confirmed what…
Everything went smoothly.Confirmed what I wanted got sale price and ordered.

Reply from Raymour & Flanigan - Brookfield
Our salesperson was great!
Our salesperson was great!
My family must have tried every set of furniture before finally deciding on what set to buy. Our salesperson was very patient, kind and informative regarding the options. She was very helpful, and set us up for a seamless and quick delivery.

Reply from Raymour & Flanigan - Brookfield
Your sales person was very helpful and…
Your sales person was very helpful and worked with us to give us exactly what we were asking for.

Reply from Raymour & Flanigan - Brookfield
Helpful, insightful, personal sales experience
Helpful, insightful, personal sales experience
Our sales rep, Martin, is very helpful, accommodating, gave us ample time in the showroom, finalized the order on a separate day very helpful for the final purchase.

Reply from Raymour & Flanigan - Brookfield

Reply from Raymour & Flanigan - Brookfield
Rasheen Shalls sales person was very…
Rasheen Shalls sales person was very helpful and pleasant. Prices are high and selection could be better.

Reply from Raymour & Flanigan - Brookfield
There was a problem with the removal of…
There was a problem with the removal of my old mattress and the Brookfield store manager, Steve Dinardo (may not be spelled correctly) was able to resolve it. I wish to compliment him and the delivery people.
Please correct your commercials regarding the removal of existing mattresses so they comply with the "truth in advertising" standards and provide more training for your sales consultants.

Reply from Raymour & Flanigan - Brookfield
DJ was knowledgeable & showed us…
DJ was knowledgeable & showed us exactly what we were looking for.
Thanks DJ

Reply from Raymour & Flanigan - Brookfield
Everything was great
Everything was great. Darren was very professional and not pushy. We knew the mattress we wanted and Darren brought us directly over to it. Soup to nuts, all done within 30 minutes. Delivery next day was just as professional. Out with the old, in with the new within 10 minutes. Excellent!

Reply from Raymour & Flanigan - Brookfield
Sales rep gave us lots of information
Sales rep was patient, spent time in store with us. She gave us handouts showing specific measurements and specifications of items we were considering for comparison, so we could make our best informed selection for purchase

Reply from Raymour & Flanigan - Brookfield
Great experience!
Was shown what we were interested in and left alone to talk about it. We left with the sales persons card to think about it. No pressure whatsoever. When we made our decision and called, the set was put aside for us. We picked it up and it was wrapped very well and received help to put it in the truck. Great experience!

Reply from Raymour & Flanigan - Brookfield
Sonia Arora greeted me
Sonia Arora greeted me and took me around until I found what I wanted. She was very polite and knew all about the recliners that I was looking for. I did buy the chair.
Gary Selke and the positive Buy
Gary Selke was helpful, friendly and very knowledgeable about what we were looking for a recliner with a lumbar support/pillow. It was evident he is a seasoned salesman!

Reply from Raymour & Flanigan - Brookfield

Reply from Raymour & Flanigan - Brookfield
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