Raymour & Flanigan - Brookfield Reviews 

270
TrustScore 4.5 out of 5

4.7

14 Candlewood Lake Road, 6804 Brookfield, CT, US


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See what reviewers are saying

Rated 5 out of 5 stars

We were politely welcomed by Sonya A. who showed us Mattresses and discussed options that helped us make our decision to buy. We tired out 3 and are happy with our experience.

Rated 5 out of 5 stars

Great service with helping us decide the best choice for our home. Together we discussed many options and covered a broad price range. We believe we got the best deal. We also considered other stores... See more

Rated 5 out of 5 stars

Good experience, quick efficient and I walked out satisfied. I was looking for a very specific mattress. I had done my homework online so I needed to understand a couple of tings and "test drive" th... See more

Rated 1 out of 5 stars

There was no delivery. R&F failed to inform us that our custom order sofa arrived damaged at the warehouse but instead proceeded to charge the full amount for the sofa plus delivery and scheduled th... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 14 Candlewood Lake Road, 6804, Brookfield, CT, United States

  • 2037752007

4.7

Excellent

TrustScore 4.5 out of 5

270 reviews

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4.7

All reviews

(270)

4,028 reviews in the last 12 months

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Rated 5 out of 5 stars

Re-selecting new furniture…

We had to go back to store to reselect new furniture. Our original set had a defect which was taken care of by giving us full credit for new set They could not have better about the transaction. We dealt with floor manager who was professional and well informed. To tell you the truth, I was waiting for some sort of issue to happen but never did. We are waiting for our new set and they are taking away old set. Thanks so much for all your help with this issue. From the first delivery people, to the tech that came to inspect problem with original set it has been great!!!!!

October 28, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello John Pugner! Thank you for your feedback. We're glad you had a great experience with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Great selection

Great selection, well organized store and fantastic service.

October 23, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Diane! Thank you for your feedback. We're glad you enjoyed shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

I had an incredible experience

I had an incredible experience. The sales manager went above and beyond to accommodate assisting me even though the store was busy.

October 23, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Kate Palmer Hammond! Thank you for your kind words, we are pleased to know that our sales manager went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Ease of pickup

Ease of pickup, friendliness of sales associates.

October 13, 2023
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Reply from Raymour & Flanigan - Brookfield

Thank you so much for your review, Darcy! It's great to hear that you had a great experience with us and your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Love my Raymour & Flanigan

The sales staff is welcoming and very knowledgeable of their products and availability. It is always a pleasure to work with the sales team and the finance team!!

October 12, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Barbara Cousin! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

Mike the sales manager is excellent and…

Mike the sales manager is excellent and so is Yami the customer service person

October 8, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Angela Leonard! Thank you for your kind words, we are pleased to know that our sales associates did an excellent job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Everything went smoothly.Confirmed what…

Everything went smoothly.Confirmed what I wanted got sale price and ordered.

October 4, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Merrilee Currier! Thank you for your feedback. We're glad you had a great experience with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Our salesperson was great!

Our salesperson was great!
My family must have tried every set of furniture before finally deciding on what set to buy. Our salesperson was very patient, kind and informative regarding the options. She was very helpful, and set us up for a seamless and quick delivery.

September 21, 2023
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Reply from Raymour & Flanigan - Brookfield

Thank you so much for your review, Jacqueline! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Your sales person was very helpful and…

Your sales person was very helpful and worked with us to give us exactly what we were asking for.

September 24, 2023
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Reply from Raymour & Flanigan - Brookfield

Thank you so much for your review, Christopher! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Helpful, insightful, personal sales experience

Helpful, insightful, personal sales experience

Our sales rep, Martin, is very helpful, accommodating, gave us ample time in the showroom, finalized the order on a separate day very helpful for the final purchase.

September 21, 2023
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Reply from Raymour & Flanigan - Brookfield

Thank you so much for your review, Liz! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Sales Representative

The sales representative was very helpful.

September 16, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Robert P.! Thank you for your kind words, we are pleased to know that our sales associate was so helpful! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Rasheen Shalls sales person was very…

Rasheen Shalls sales person was very helpful and pleasant. Prices are high and selection could be better.

September 10, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Carl Demarais! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 4 out of 5 stars

There was a problem with the removal of…

There was a problem with the removal of my old mattress and the Brookfield store manager, Steve Dinardo (may not be spelled correctly) was able to resolve it. I wish to compliment him and the delivery people.
Please correct your commercials regarding the removal of existing mattresses so they comply with the "truth in advertising" standards and provide more training for your sales consultants.

September 8, 2023
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Reply from Raymour & Flanigan - Brookfield

Thank you for your review, Martha. It's great to hear that our staff were helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

DJ was knowledgeable & showed us…

DJ was knowledgeable & showed us exactly what we were looking for.

Thanks DJ

September 2, 2023
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Reply from Raymour & Flanigan - Brookfield

Thank you for your review. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Everything was great

Everything was great. Darren was very professional and not pushy. We knew the mattress we wanted and Darren brought us directly over to it. Soup to nuts, all done within 30 minutes. Delivery next day was just as professional. Out with the old, in with the new within 10 minutes. Excellent!

September 3, 2023
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Reply from Raymour & Flanigan - Brookfield

Thank you for your review, Dennis. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Sales rep gave us lots of information

Sales rep was patient, spent time in store with us. She gave us handouts showing specific measurements and specifications of items we were considering for comparison, so we could make our best informed selection for purchase

August 15, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello DA, We are happy to hear that our sales associate was of great assistance to you in your shopping experience. Thank you for being a valued Raymour & Flanigan customer! Thank you!

Rated 5 out of 5 stars

Great experience!

Was shown what we were interested in and left alone to talk about it. We left with the sales persons card to think about it. No pressure whatsoever. When we made our decision and called, the set was put aside for us. We picked it up and it was wrapped very well and received help to put it in the truck. Great experience!

August 30, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Kim, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture, come again soon.

Rated 5 out of 5 stars

Sonia Arora greeted me

Sonia Arora greeted me and took me around until I found what I wanted. She was very polite and knew all about the recliners that I was looking for. I did buy the chair.

August 18, 2023
Rated 5 out of 5 stars

Gary Selke and the positive Buy

Gary Selke was helpful, friendly and very knowledgeable about what we were looking for a recliner with a lumbar support/pillow. It was evident he is a seasoned salesman!

August 11, 2023
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Reply from Raymour & Flanigan - Brookfield

Hello Margaetellis, We are glad to hear that you had a great experience with the assistance of our sales associate. Enjoy your new furniture!

Rated 5 out of 5 stars

Quality of the furniture and great…

Quality of the furniture and great service.

July 4, 2023
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Reply from Raymour & Flanigan - Brookfield

Thank you so much, Victor, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

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