We were politely welcomed by Sonya A. who showed us Mattresses and discussed options that helped us make our decision to buy. We tired out 3 and are happy with our experience.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service with helping us decide the best choice for our home. Together we discussed many options and covered a broad price range. We believe we got the best deal. We also considered other stores... See more
Good experience, quick efficient and I walked out satisfied. I was looking for a very specific mattress. I had done my homework online so I needed to understand a couple of tings and "test drive" th... See more
There was no delivery. R&F failed to inform us that our custom order sofa arrived damaged at the warehouse but instead proceeded to charge the full amount for the sofa plus delivery and scheduled th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
14 Candlewood Lake Road, 6804, Brookfield, CT, United States
- 2037752007
4.7
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shopping with a Fussy Person
I brought my brother in to the Brookfield Ct store where I have purchased bedroom, living room, and dining room furniture in the past. He was in need of a sofa and is very fussy, He found what he wanted and his salesman was very patient and very knowledgeable. We enjoyed our visit and probably over stayed it!
July 1, 2023
Reply from Raymour & Flanigan - Brookfield
Thank you so much, James, for taking the time to leave a review and for your kind words. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I went in person to the store in…
I went in person to the store in Connecticut the gentlemen there was rude because i couldn’t make up my mind. So I walked out and purchased the item on online.
June 30, 2023
Reply from Raymour & Flanigan - Brookfield
Hi Glendalee. We are very sorry to hear about this experience you had with us! If you would like to talk with us further about your concerns, please email your details, including the phone number associated with your account and a brief description of the issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our leadership team. Thank you!
Marie was amazing!!
Marie was amazing!!! She was not only patient but sooo helpful when it came to getting my furniture.will definitely recommend her to anyone who looking to buy some furniture.
June 25, 2023
Reply from Raymour & Flanigan - Brookfield
Thank you so much for your kind review, Jolene! It's great to hear that your sales person, Marie, did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Brookfield
Thank you for your review, Maryse! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.
Sales Associate (Andrea Salloway) was…
Sales Associate (Andrea Salloway) was extremely helpful. She also knew the layout of store and store inventory.
June 16, 2023
Reply from Raymour & Flanigan - Brookfield
Thank you Mae for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you again.
Ana was outstanding
Ana was outstanding. She left us alone until we needed her to clarify and then order!
May 25, 2023
Nicholas my sales person
Nicholas my sales person. Stayed late and made me feel special as a customer.
May 23, 2023
Friendly Service
The customer service person was very friendly and helpful Answered our questions, but was not pushy. Conducted our transaction quickly.
May 18, 2023
manager was very helpful allowing us to…
manager was very helpful allowing us to take our time and choose a couch that fit our needs. He was patient and knowledgeable.
May 20, 2023
Excellent experience!!
Seamless transaction. Excellent support team. Great experience. I highly recommend this store in Brookfield, CT
May 12, 2023
The Salesman
The Salesman, sorry can't spell his name, was so informative and helpful. He was a Gentleman and just knew what would benefit us.
Thank you
May 10, 2023
Marie is the best!
Marie is the best!
She was beyond patient with out in picking out our furniture and is very knowledgeable ! Will be using her again!
May 8, 2023
Price and customer service/sales…
Price and customer service/sales representative were great.
April 30, 2023
Store is always clean and beautiful…
Store is always clean and beautiful with your latest products. We have been treated with respect and your associates are always looking to find what we came for and give ideas. Very pleased to have made a purchase yesterday. Thank you Daniel Finn for your help.
April 23, 2023
Great salesman
April 6, 2023
Tim was wonderful!
April 4, 2023
Aldo is a great salesperson
Aldo is a great salesperson. He is warm and very aware of expense and style and was active in helping me select a lovely suite that I could afford. I felt that I could have stayed there for hours and tried every piece of furniture twice and that would have been just fine with him.
March 27, 2023
Easy low pressure low hassle experience…
Easy low pressure low hassle experience with salesman Nicholas. I wasn’t even planning on buying furniture but ended up with two couches that I love! Very satisfied
March 8, 2023
Martin was a great help
Martin was a great help. He was very friendly and knowledgeable!
March 4, 2023
Very helpful sales person and customer…
Very helpful sales person and customer service. I look forward to receiving my new recliner on Tuesday.
March 4, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.