Raymour & Flanigan - Carle Place Reviews 

217
TrustScore 4.5 out of 5

4.6

275 Glen Cove Road, 11514 Carle Place, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

I ordered a love seat to match a previously purchased sofa. It came with a flaw in the seating material. Rather than repair, they ordered a completely new sofa , with same made to order fabric. Arrive... See more

Rated 5 out of 5 stars

The salesperson was very professional, knowledgeable and patient. We actually visited the store three times before we made a purchase. Each time we visited , Shakeela was very helpful and patient with... See more

Company replied

Rated 3 out of 5 stars

May I received a “re-selection” recliner. It came Defective. Had to go thru process to get it assessed/fixed by technician. He used a crowbar to “fix” it. NO. I had to call customer service twic... See more

Rated 5 out of 5 stars

From the moment we were greeted by salesperson named Frederick Hall who courteously accompanied us as we browsed leather sofas, to his assistance in trying to find the sofa we wanted and finally makin... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 275 Glen Cove Road, 11514, Carle Place, NY, United States

  • 5167393494

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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4.6

All reviews

(217)

4,408 reviews in the last 12 months

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Rated 1 out of 5 stars

WORST EXPERIENCE EVER

WORST EXPERIENCE EVER. GOT A DEFECTIVE COUCH WHICH WAS THEIR FAULT. THEY GAVE ME A RESELECT CREDIT AFTER I SAID I WANTED TO TAKE MY BUSINESS SOMEWHERE ELSE. THEN STILL CHARGED ME FOR DELIVERY AND REMOVAL OF THE DEFVECTIVE ITEM. ITS OVER $500 BEEN FIGHTING THIS FOR 3 MOTNHS. DO NOT GO HERE!! THEY LIE AND STEAL!! I HAVE ALERTED THE BBB AND HAVE CONTACTED LOCAL NEWS OUTLETS BETTER GET BAQUERO AND 7 ON YOUR SIDE. THIS FIGHT AINT OVER!!

June 20, 2023
Unprompted review
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Reply from Raymour & Flanigan - Carle Place

Dear Mike,

We sincerely apologize for the distressing experience you've had with us. It's disheartening to hear that the couch you received was defective and that the resolution process has been frustrating for you. We understand how important it is to receive quality products and fair service, and we regret that we fell short in your case.

Your feedback is invaluable, and we take it very seriously. We would like to look into this matter further to understand what went wrong and how we can improve. Please reach out to our customer care team at rfcare@raymourflanigan.com so we can best assist, please provide your order details so we can investigate this issue thoroughly.

Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Sincerely,
Raymour & Flanigan Customer Care Team

Rated 5 out of 5 stars

Personable help without pressure

I don't have his name available but the person who spoke to us about the chairs we wanted was direct and friendly. He was able to answer questions about the chairs that we wanted to order which we could not see in the store.

August 21, 2023
Rated 5 out of 5 stars

Outstanding Service

We visited the Carle Place location and our salesperson was Shakeela Said. She was outstanding. We were shopping for mattresses and she was extremely patient and knowledgeable. She answered all our questions and “ran” the numbers with us several times with different pricing and financing. When it came time to complete the transaction, there was an issue due to our Lifelock security. But Shakeela was so patient and stayed with us through the lengthy phone call with the R and F credit department. She made an otherwise tedious process actually enjoyable. We will return to the Carle Place store and only see Shakeela in the future.

September 4, 2023
Unprompted review
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Reply from Raymour & Flanigan - Carle Place

Thank you for your review, Sherri. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

Fast delivery

Fast delivery. Great customer service

September 4, 2023
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Reply from Raymour & Flanigan - Carle Place

Thank you, William, for your review! It's great to hear that we did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Jessie was very helpful and pointed out…

Jessie was very helpful and pointed out the various features of the sofas we were comparing.

September 3, 2023
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Reply from Raymour & Flanigan - Carle Place

Thank you for your review, Karen. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Jessie was incredibly helpful

Jessie was incredibly helpful, knowledgable and pleasant to work with while we selected 2 couches and a rug. She was extremely patient and made the whole experience so pleasant. I highly recommend!

August 28, 2023
Unprompted review
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Reply from Raymour & Flanigan - Carle Place

Thank you for your review, Jennifer. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great Service!

I was first apprehensive to shop at Raymour & Flanigan because I never done so before. I was met with a great sales associate, John, who made me feel comfortable to shop around and buy things. He even went above and beyond by showing me pieces that I can consider later down the road. He didn't have to take the extra time to do so, but he did. It was definitely a great experience and was a simple process. I would recommend to anyone.

August 28, 2023
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Reply from Raymour & Flanigan - Carle Place

Thank you so much for your review, Darren! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

It was great

It was great. MD was very knowledgeable and helped us pick out what we wanted in a very short time. Looking forward to delivery this week.

August 23, 2023
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Reply from Raymour & Flanigan - Carle Place

Hello Connie Luciano! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Had a wonderful salesperson

Had a wonderful salesperson, George Smith in the Carle Place store. I knew exactly what I wanted and he was great.

August 19, 2023
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Reply from Raymour & Flanigan - Carle Place

Thank you so much for your review! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Excellency

Excellency
As soon as my husband and I walked into this Raymour & Flanigan - Carle Place location, “Shakeela Said” made us feel WELCOME! Her smile was what we were looking for - this was the second location within 30 minutes.
We had searched for our Living and Dining Rooms for a few days; so we had a pretty good idea about what we were looking for. We ended up purchasing what we saw online and more – an additional Sofa and Tables were added to the list, just because she showed us without sales pressure that it may be convenient for us. We were very much satisfied with the experience. It was exactly what we were looking for when we decided to leave the comfort of our home and purchase what we saw on the Web. She took time to show us all other possibilities, explaining our different options and giving us the freedom to choose.
She has everything that a client may ask: Professionalism, Experience, Patient and much more; An exceptional Human touch. She is without doubt, a Diamond, a Star - an Exceptional Assets to your company.
Shakeela, I hope that you will be able to read these comments, you deserve this and much more.
Thank you again for all your support with our decision - I will definitively share my experience with family and friends, which hopefully would be converted with more clients to you.

August 17, 2023
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Reply from Raymour & Flanigan - Carle Place

Hello Karla German! Thank you for your kind words, we are pleased to know that our sales associate did an exceptional job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Great service

Great service. The manager was great. Friendly and helpful staff.

August 10, 2023
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Reply from Raymour & Flanigan - Carle Place

Hello IS, Thanks for sharing this positive rating. We hope you’re enjoying your new furniture!

Rated 5 out of 5 stars

Jessie was great

Jessie was great. She listened to what we were looking for and made great recommendations. The right amount of info

July 30, 2023
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Reply from Raymour & Flanigan - Carle Place

Thank you so much for your review, Amy! We're so happy to hear you had a great experience and that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Very helpful salespeople and great furniture selection

My experience so far with Raymour & Flanigan in Carle Place has been excellent. The salesperson, Hayley Brumm was so helpful, smart, personable, and an overall pleasure to deal with. The store had a great variety of living room pieces to consider and I found everything I needed in one visit. I am currently awaiting delivery. It was easy to set up the delivery date. When I realized I don't have room for the two end tables I ordered it was very simple to cancel that part of the order. To do that I spoke with another salesperson, Josh, and he was most helpful.

July 24, 2023
Unprompted review
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Reply from Raymour & Flanigan - Carle Place

Thank you for your review! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Carle Place

Jessie Lebhar at the Carle place location was very attentive, helpful and knowledgeable. She helped us select the right mattress for us along with a bedroom set we fell in love with. When working with us she even collaborated with on of the managers Josh who also went above and beyond to help us.

July 15, 2023
Unprompted review
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Reply from Raymour & Flanigan - Carle Place

Thank you for your review, Gabriella! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

A Great Shopping Experience

Our in store experience was very good thanks to Hussein Elsayed. Hussein approached us immediately upon entering the store. He was friendly professional and knowledgeable about the items we wanted to see. He was patient and made our decisions fun to explore. And we closed the sales with him in a short period of time. Even after returning home and discussing our purchases we discussed what a pleasure was working with Hussein.

July 14, 2023
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Reply from Raymour & Flanigan - Carle Place

Thank you Linda for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 5 out of 5 stars

The salesperson and volume of furniture.

The salesperson, Hayley Brumm, was very helpful with our search for chairs and the volume of furniture offered many possibilities.

July 13, 2023
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Reply from Raymour & Flanigan - Carle Place

Thank you for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 5 out of 5 stars

Ask for MD at the Carle Place location.

My husband and I made a large purchase at the Carle Place location a little over a year ago. I since had an issue with one item. Our sales person MD Mannan was able to replace the item and resolve our issue. If you are ever in the market for home furnishing and happen to be at Carle Place location ask for MD. Great customer service!

June 25, 2023
Unprompted review
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Reply from Raymour & Flanigan - Carle Place

Thank you so much for your kind review, Stephanie! It's great to hear that your sales person, MD, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 3 out of 5 stars

I was very disappointed in your adding shipping

I was very disappointed in your adding a shipping charge of $84.99 to the order as I thought your TV ads say "free shipping"

June 25, 2023
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Reply from Raymour & Flanigan - Carle Place

Hi Phil. We are sorry to hear that you are dissatisfied with our shipping/delivery fees. We would love an opportunity to talk this over with you. Please send a brief summary of the issue and your account details. including phone number, to rfcare@raymourflanigan.com. Thank you!

Rated 5 out of 5 stars

Big shout out to Hussein at Raymour and…

Big shout out to Hussein at Raymour and Flanigan in Carle Place, NY!! From the moment we walked into this showroom Hussein took the time to address all of our preferences and ideas about what kind of sofa bed we were looking for and boy did he deliver! He showed us the perfect piece that we’ve been searching for! Not only did he take time with us to understand exactly what we wanted, he also helped us work out all the details to get it delivered to our home seamlessly, which we really appreciate! As customers, making the right investment in this piece of furniture means a lot to all of our family, from our kids to their grandparents, because we want everyone to be comfortable in our living room space. Thank you so so much Hussein for providing us such a great experience at Raymour and Flanigan!! :)

June 3, 2023
Unprompted review

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