We bought a sofa at the Coney Island location our representative was Mr Wynn. Mr Wynn was so personable, knowledgeable, and above all patient, we had a lot of questions and he had no problem answering... See more
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The location we visited was laid out beautifully. All the furniture looked so pretty and everything was so clean and arranged perfectly. Even the bathrooms were immaculate and smelled so pretty.... See more
Shopping at Raymour and Flanigan was a wonderful experience. Specifically, Halina D was an incredible sales associate who walked us through every step and helped us find the perfect fit in terms of f... See more
Company replied
The store was very clean and well kept, but the sales lady was very rude. She assumed because my ethnicity that I lived somewhere that wouldn’t work for delivery. I had to ask why did she think I live... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3035 Cropsey Avenue, 11224, Brooklyn, NY, United States
- 7185137382
4.8
Excellent
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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A living nightmare
Bad service my first time dealing with them was great I had a pull outbed put in the sofa so when he comes from California he can sleep and play his PlayStation that was in the living room where the big tv is until he started getting bit up I thought it was bugs cause it’s summer time I already paid for the merchandise so I threw it away thinking it was something he brought with him so I preferred another set it cracked on thin side had to bring it back they delivered another one it took 4 months ok I wasn’t surprised it was invested bedbug brand new so I called them they said no it can’t be I well it is my son was getting bit from the first one now this wow I was in hell knowing bedbugs was all in the couch threw it away didn’t have it for a two days and I’m paying on it still for 12 months bad I have pictures time stamp everything
January 8, 2024
Unprompted review
Reply from Raymour & Flanigan - Coney Island
Dear Tanisha,
Thank you so much for your wonderful review! We're thrilled to hear that Ms. Brenda and Laura provided you with an amazing experience. Your kind words mean a lot to us, and we will be sure to pass along your compliments to them. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
The sales consultant Ms.Dzenisevich was…
The sales consultant Ms.Dzenisevich was very helpful and patient.
September 3, 2024
Reply from Raymour & Flanigan - Coney Island
Dear Bella,
Thank you so much for your wonderful review! We're thrilled to hear that Ms. Dzenisevich provided you with helpful and patient service. We strive to ensure our customers have a positive experience, and your feedback is greatly appreciated. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Salespeople very helpful and patient…
Salespeople very helpful and patient with the questions being asked. Gave all information needed.
August 1, 2024
Reply from Raymour & Flanigan - Coney Island
Dear Lillian,
Thank you so much for your wonderful review! We're thrilled to hear that our sales team was able to assist you effectively and provide all the information you needed. Your satisfaction is our top priority, and it's great to know that our team met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Gant is a knowledgeable and helpful…
Gant is a knowledgeable and helpful salesperson who explained and answered all of the questions. I appreciate it very much. Looking forward to doing business again.
July 23, 2024
Reply from Raymour & Flanigan - Coney Island
Dear Arthur,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Gant was able to assist you effectively and answer all your questions. It's wonderful to know that you had a positive experience, and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Laura was so accommodating
Laura was so accommodating, easy to talk to & knowledgeable of the stuff she’s offering to her customer.
In short, she’s a great sales associate!!!
June 3, 2024
Reply from Raymour & Flanigan - Coney Island
Hello Teresita Cecilio! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Everybody was great!
Everybody was great!! Very helpful and we found what we needed. They explained everything thoroughly so we understand everything!! I will definitely be coming back again to buy something else!!
May 26, 2024
Reply from Raymour & Flanigan - Coney Island
Hello Anna Kandra We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Stress free Mattress Purchase
I went to purchase a mattress..There were so many choices in every price point which was good but alittle overwhelming.The salesman Harry Torres was the best!He ascertained what my needs were and steered me in the right direction.He didnt pressure me & was very patient until I made my decision.I also like the store policy that if I wasnt happy with the mattress I had 120 days to exchange it but hopefully not!!Also cant beat the white glove treatment of free delivery & take away old mattress.
May 28, 2024
Reply from Raymour & Flanigan - Coney Island
Hello Barbara G! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Always liked raymour and Flanagan
Always liked raymour and Flanagan
Prompt service. Pleasant. No complaints. Recommend you to all my friends. To
May 18, 2024
Reply from Raymour & Flanigan - Coney Island
Thank you, Joyce, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Expertise and Patience from R&F Sales Team
I recently went to the Raymour and Flanigan store in Coney Island, Brooklyn and had a great experience with the saleswoman, Halina Dzenisevich who assisted me when I needed to buy new bedroom furniture and a mattress.
She was beyond patient and understanding of my indecisiveness when it came to deciding my new furniture set, so much so that I had made two separate trips to the store in one weekend after changing my mind on the initial furniture set. I had decided to choose something else. She was beyond understanding and gracious.
In the end Halina took good care of me I was very happy with all of my final purchases. I highly recommend this store and Halina as a sales rep.
April 28, 2024
Unprompted review
Reply from Raymour & Flanigan - Coney Island
Thank you so much for your review, Lawrence! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Quality furniture
Quality furniture, sales team is always courteous, shipping is always on point.
April 10, 2024
Reply from Raymour & Flanigan - Coney Island
Thank you, Gabriella, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Great customer service
Great customer service, but had an issue with the delivery at original delivery date. Only recommend that the warehouse or dispatcher call the day before to confirm delivery address.
March 22, 2024
Reply from Raymour & Flanigan - Coney Island
Hi Victor. We are very sorry to hear about the poor experience you had with us! We would love the opportunity to speak further with you about your concerns. Please email your order details, including your name and the phone number associated with your account along with a brief description of this issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our Customer Care team. Thank you!
She was a great person and she was…
She was a great person and she was understanding of the situation and I think she was very helpful
March 3, 2024
Reply from Raymour & Flanigan - Coney Island
Thank you so much for your review, Martha! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
it's all about customer service.
most fabulous salesman,Harry Torres.Couldn't have been more helpful,pleasant or thorough.He didn't push,he just went out of his way to find out all the answers to my questions. usually i avoid places like this because i hate the heavy come ons and pushiness of the salespeople,but this gentleman was exactlly what the word gentleman means! Good service,Thanks for all the help Mr.Torres!
February 14, 2024
Reply from Raymour & Flanigan - Coney Island
Thank you Nancy for your review! It's great to hear that your sales person, Harry , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!
Lora the salesperson was great very…
Lora the salesperson was great very knowledgeable and helpful
February 5, 2024
Kevin was wonderful
Kevin was wonderful! He didn't hover over us and waited for us, to approach him, after we were ready! He was a pleasure to deal with and wea will be back AND will request to see him!
Check out was easy peasy and the woman was so polite. Even the man who wrapped our mirror was kind! The kid who brought our mirror to the car? A funny, delightful rep!
January 19, 2024
Reply from Raymour & Flanigan - Coney Island
Hello Kelly Starr! Thank you for your kind words, we are pleased to know that our sales associate was a pleasure to work with! We hope you're enjoying your new furniture. Thank you!
3035 Cropsey Avenue
Laura Etelzon was very professional. She was able to answer all my questions about the sizes of the tables and chairs and delivery dates, insurance, etc. She was on top of her game!p
January 13, 2024
Reply from Raymour & Flanigan - Coney Island
Thank you so much for your review, Rosemarie! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Coney Island
Hello Tatiana Zlobinsky! Thank you for your kind words, we are pleased to know that our sales associate was so helpful and knowledgeable! We hope you're enjoying your new furniture. Thank you!
Great service and very friendly sales…
Great service and very friendly sales man with very high professional quality
October 9, 2023
Reply from Raymour & Flanigan - Coney Island
Thank you so much for your review, Saida! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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