Aidan was fantastic to work with, felt free to look around without that stalker salesperson vibe . Because of that, we purchased that day
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I had a wonderful experience working with Don at the Exton store finding furniture for our nursery and also a couch for our home. The emails that were supposed to keep us updated on shipment of our fu... See more
Company replied
AC Cosme is an outstanding professional - friendly, knowledgeable and efficient. He took the time to consider how the furniture will be used and he worked hard to meet my goals. He has helped me bef... See more
We don’t shop anywhere else because we always find what we want at R&F. I’m leaving off 1 star - their bookshelf offerings have become dismal. I get it - everyone reads eBooks these days, but there ar... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
201 South Pottstown Pike, 19341, Exton, PA, United States
- 6102800320
4.6
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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I wasn't clear on the return policy
I wasn't clear on the return policy. Had I been more clear, I would have taken my time and tried different brands of mattresses.
August 31, 2025
The salesperson was very thoughtful and…
The salesperson was very thoughtful and kind and very helpful
August 13, 2025
Reply from Raymour & Flanigan - Exton
Hi Patricia
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our salesperson was thoughtful, kind, and helpful. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded.
Your 5-star rating means a lot to us, and we truly appreciate your support. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Exton
Hello Bryan,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed both our service and the lovely furniture. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
If there’s anything else we can do for you or if you have any future needs, please don’t hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Exton
Hello Mary,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a terrific experience with our salesman. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Lisa Sylvester was great helping me…
Lisa Sylvester was great helping me make my purchases. No pressure sales. She was very knowledgeable of all the products. Represents Raymour Flanigan very well.
July 29, 2025
Reply from Raymour & Flanigan - Exton
Hello Timothy,
Thank you for sharing your valuable feedback with us! We're delighted to hear that Lisa provided you with a positive shopping experience. At Raymour & Flanigan, we strive to offer helpful and relaxed service, and it's wonderful to know that Lisa exemplified these values during your visit.
Your kind words and perfect rating mean a great deal to us, and we will ensure that your compliments are passed on to Lisa. We look forward to welcoming you back to our store in the future and assisting you with any of your home furniture needs.
Best regards,
The Raymour & Flanigan Team
Gail was terrific !
July 17, 2025
Reply from Raymour & Flanigan - Exton
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Gail provided you with terrific service. We strive to offer the best customer experience, and it's wonderful to know that Gail made a positive impact during your visit.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Lisa the Sales Rep was looking for way…
Lisa the Sales Rep was looking for way to help us save money. She was excellent and very helpful.
July 5, 2025
Reply from Raymour & Flanigan - Exton
Hello Steven,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Lisa was able to assist you effectively and help you save money. Providing excellent service is something we strive for, and it's wonderful to know that Lisa delivered on that promise. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
So easy only took me 30 minutes to find…
So easy only took me 30 minutes to find what I was looking for. And to finish
June 26, 2025
Reply from Raymour & Flanigan - Exton
Hello Wilbur,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a smooth and efficient shopping experience at Raymour & Flanigan. It's great to know that you found exactly what you were looking for in just 30 minutes. Your satisfaction is our top priority, and your feedback is incredibly valuable to us. We look forward to welcoming you back for any future home furniture needs!
Best regards,
The Raymour & Flanigan Team
Our sales associate, a pleasure to work with!
Our sales associate, Steve Thompson was a pleasure to work with for our furniture purchase. I went to two other Raymour & Flanagan stores where I felt like I was being stalked. One even told me to make sure I see her upon returning, because she works on commission! Needless to say, I left that store in Lancaster Pa.
Steve took us to the area where the leather living room furniture was. We were interested in and he promptly let us be to discuss between our selves. NO pressure.
After viewing that set, we decided it would not be a good fit. So we walked around and found something different we liked. We explained we had to measure the room. Steve understood and even offered some insight which was very helpful. He offered a brochure with pictures and measurements.
We went home, measured and actually did our purchase online with Steve's help. Took all of 5 minutes! He was a pleasure to work with, no hassle, no pressure, just outstanding customer service. It was like buying from a friend. Steve deserves a gold star! Thanks so much!
June 11, 2025
Unprompted review
Reply from Raymour & Flanigan - Exton
Hello Stephen,
Thank you for sharing your experience! We're happy to hear that Steve Thompson gave you great service and made your furniture shopping fun.
We appreciate your feedback and are glad Steve helped you find the right pieces for your home. Your satisfaction is important to us, and we’ll pass on your kind words to him.
Thank you for choosing Raymour & Flanigan. We look forward to helping you again!
Best,
Raymour & Flanigan
Reply from Raymour & Flanigan - Exton
Hi Marcia,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience and felt comfortable during your visit. Our team strives to provide a relaxed and helpful shopping environment, so it's great to know we hit the mark. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Exton
Hello Hannah,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that our customer service motivated you to make a purchase. Providing an exceptional experience is our top priority, and your kind words mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Mishel was great
Mishel was great. Not a lot of pressure, was honest, and got back to us quickly.
May 25, 2025
Reply from Raymour & Flanigan - Exton
Hello Lisa,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mishel provided you with excellent service and that you felt comfortable and well-informed throughout your visit. It's wonderful to know that Mishel's honesty and prompt communication made a positive impact on your shopping experience.
We truly appreciate your feedback and your perfect rating. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
STOP STALKING ME ITS ANNOYING
Finally a salesperson that understood I AM ONLY LOOKING DO NOT FOLLOW ME AROUND. GIVE ME YOUR NAME AND I WILL TELL YOU B WHEN I HAVE QUEDYIONS. Christina will get my business again. She was so kind and had answered all my questions I purchased a power recliner.
May 25, 2025
Reply from Raymour & Flanigan - Exton
Dear Julie Tapper,
Thank you for taking the time to share your feedback with us. We're delighted to hear that Christina was able to provide you with the shopping experience you were looking for. It's wonderful to know that her approach made you feel comfortable and supported during your visit.
We appreciate your business and are thrilled that you found the perfect power recliner. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Great store experience
A sales associate, Paul Donati greeted us when we entered into the store. We told him what we were looking for and he gave us direction on where to look. He gave us space to let us walk around and checked in with us a short time after. He was very knowledgeable and helped us in every way he could. We had a great experience at this store!
May 24, 2025
Unprompted review
Reply from Raymour & Flanigan - Exton
Dear Candice,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Paul provided you with such excellent service during your visit to our showroom. It's great to know that he was able to assist you effectively while giving you the space to explore our selection. We strive to ensure every guest has a positive and helpful experience, and your feedback is truly appreciated. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best,
The Raymour & Flanigan Team
I was helped through chat with Steven…
I was helped through chat with Steven to make my purchase. It was easy and I am going to get the date I need for delivery Steven was patiently working with me
May 22, 2025
Reply from Raymour & Flanigan - Exton
Hello Joyce,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Steven was able to assist you effectively through chat and that you found the process easy. It's wonderful to know that your delivery date is set as needed. We strive to provide excellent service and it's always rewarding to hear when we've met our customers' expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Exton
Hello Ted,
Thank you for your review! We're glad our salesperson could assist you well. Excellent customer service is a priority for us at Raymour & Flanigan, and we're happy to have met your expectations.
If you have any questions or need assistance in the future, feel free to reach out. We look forward to assisting you again!
Best,
The Raymour & Flanigan Team
Great product and sales staff!
The salesperson, Steve Thompson, made my experience in the store pleasant and rewarding. Steve was polite, affable, and knowledgeable. I greatly enjoyed working with him.
May 14, 2025
Reply from Raymour & Flanigan - Exton
Hello Kathleen,
Thank you for your feedback! We're thrilled to hear about your positive experience at Raymour & Flanigan, especially with Steve's friendly service. We take pride in our team members like Steve and will share your kind words with him.
We look forward to your next visit. If you need anything, feel free to reach out.
Best,
Raymour & Flanigan Customer Service Team
The sales associate added a protection…
The sales associate added a protection plan to our order after we told her multiple times we didn’t want it. Was very pushy and gave us dirty looks when we said multiple times we didn’t want the protection plan.
May 10, 2025
Reply from Raymour & Flanigan - Exton
Hello Natalie,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your visit. It is important to us that our customers feel comfortable and respected throughout their shopping experience, and we are sorry to hear that this was not the case for you.
We take your feedback seriously and will address this matter with our team to ensure it does not happen again. If there is anything further we can do to assist you or if you have any additional concerns, please feel free to reach out to us directly at rfcare@raymourflanigan.com.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Raymour & Flanigan Team
Great shopping experience
I was greeted and assisted by a very personable lady, Christina.
I told her what I was looking for, she listened intently, and was able to assist me in getting exactly what I was looking for.
April 24, 2025
Reply from Raymour & Flanigan - Exton
Dear Violet,
Thank you so much for sharing your wonderful experience with us! We’re absolutely thrilled to hear that Christina provided you with such attentive and personalized service. It’s always our goal to help our customers find exactly what they’re looking for, and we’re happy that Christina was able to assist you effectively.
Your feedback means a lot to us, and we can’t wait to pass along your kind words to Christina and the rest of the team. We look forward to welcoming you back to Raymour & Flanigan!
Warmest regards,
Raymour & Flanigan Customer Service Team
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