Raymour & Flanigan - Exton Reviews 

300
TrustScore 4.5 out of 5

4.6

201 South Pottstown Pike, 19341 Exton, PA, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Aidan was fantastic to work with, felt free to look around without that stalker salesperson vibe . Because of that, we purchased that day

Rated 5 out of 5 stars

I had a wonderful experience working with Don at the Exton store finding furniture for our nursery and also a couch for our home. The emails that were supposed to keep us updated on shipment of our fu... See more

Company replied

Rated 5 out of 5 stars

AC Cosme is an outstanding professional - friendly, knowledgeable and efficient. He took the time to consider how the furniture will be used and he worked hard to meet my goals. He has helped me bef... See more

Rated 4 out of 5 stars

We don’t shop anywhere else because we always find what we want at R&F. I’m leaving off 1 star - their bookshelf offerings have become dismal. I get it - everyone reads eBooks these days, but there ar... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 201 South Pottstown Pike, 19341, Exton, PA, United States

  • 6102800320

4.6

Excellent

TrustScore 4.5 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(300)

3,817 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christina Rubino was absolutely…

Christina Rubino was absolutely amazing!!!! She spent 3 hours with us while we literally look at every sectional.
She was just as sweet and helpful the next day when we decided to buy just a couch and chair. We just love her and will recommend her to all our friends.

September 3, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Thank you for your review, Christine. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Customer service at its best!

I have been a customer of Raymour and Flanagan for probably 30 years. Today, I had a wonderful experience working with their online customer representative, AC Cosme. I have never made a large purchase on line and was somewhat hesitant to do so. I selected a sofa, love seat, coffee table and end table and placed them in my “shopping cart” moreover to earmark the items so I could remember them. I pressed the “chat” button because I had many questions. Within a minute I was responded to by AC who then called me. He helped me with all my questions and with the “on-line” process. He addressed all my concerns and was familiar with the pieces I was interested in and helped give me the information to make me comfortable making this on-line purchase. He walked me through each step and treated me kindly and cared about my concerns. It was an absolute pleasure working with AC and I am so grateful he is the person who answered my initial query. I applaud him for his dedication to customer service, his knowledge of the products and his integrity in treating people kindly.

August 31, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Thank you for your review, Victoria. We really appreciate you taking the time to share your experience with us!! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The service was wonderful

The service was wonderful! The sales man was extremely helpful, knowledgeable, and personable.

August 30, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Hello Joan Bouma! Thank you for your kind words, we are pleased to know that our sales associate did a wonderful job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Great experience!

I had called the day before my visit to let Steve Thompson know that I was coming the next day. It’s almost like he was there waiting for me in the store. Very helpful and thoughtful. Great experience

August 29, 2023
Rated 5 out of 5 stars

I love the furniture

I love the furniture. It was a relaxed experience, unlike a warehouse. The sales reps on two occasions were very helpful and knowledgeable, showing me different options, letting me look and try lounge chairs with all the buttons without rushing me. At no time did I feel pushed or awkward.

August 18, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Hello Sue Williames! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Salesman was nice and efficient

Salesman was nice and efficient. I already had picked out online what I wanted.

August 24, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Hello Baker! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Great customer service

Katie Walton, Sales Associate in the Exton store was extremely helpful. I met her on a Sunday and provided her with some information including my floor plan for a new townhome that I will be moving into and asked her to help design a layout for LR, DR and 3 BRs.

She took on the challenge and provided me virtual floor plans in advance and then she assisted with walking the store and examining the products and making tweaks based on my tastes and budget.

Overall, it took a lot of the stress and hassle out of furniture shopping for me.

August 22, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Hello Roger Greene! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 1 out of 5 stars

Stressful Stressless

Two years ago we purchased a Stressless recliner from a local Non-Raymour store that closed. We then purchased another from Raymour. I would THINK that makes us a Raymour customer. Now we have an issue with the original purchase (chair will not recline). Stressless tells us to contact a local dealer. Raymour refuses to provide service because they didn't sell it. I will never spend a dime in their stores again.

August 16, 2023
Unprompted review
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Hello Mary Alice McAllister! Thank you for your feedback. We sincerely apologize for the issue you are experiencing with your furniture. We'd be happy to get this resolved for you!. Please email us a brief summary of the issues to rfcare@raymourflanigan.com and a leader will reach out shortly. Thank you!

Rated 5 out of 5 stars

Delivery Time

A very quick delivery time on what I ordered.

August 16, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Hello Thomas Fields! Thank you for your feedback. We hope you're enjoying your new furniture!

Rated 5 out of 5 stars

The sales representative was nice and…

The sales representative was nice and helpful.
I will definitely call her whenever we are purchasing furniture.

July 16, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Thank you Johnny for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.

Rated 5 out of 5 stars

Katie was so helpful

Katie was so helpful, friendly, answered all our questions. She wasn't pushy. She couldn't have been nicer.

July 2, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Thank you so much for your kind review! It's great to hear that your sales person, Katie, did an exceptional job in assisting you!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Easy shopping!

The store had exactly what we were looking for, and the salesman knew where to find it....we spent the absolute least amount of time shopping and buying. Thank you!

June 25, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Thank you so much, James, for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Our sales person Don Cole is the best

Our sales person Don Cole is the best. Very knowledgeable. Very patient. Will do everything he can to ensure your comfort. I highly recommend dealing with him at the Exton Pa showroom store.

June 23, 2023
Unprompted review
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Thank you for your review Mikal. We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture.

Rated 5 out of 5 stars

Our Consultant Gail Bleiman was great.

Our Consultant Gail Bleiman was great.
She was so knowledgeable, patient and helpful, We felt she worked hard to understand what we were looking for and considered everything we mentioned.
We came to the store two days in a row and she could not have been nicer. Gail did not rush nor pressure us.

June 24, 2023
Rated 5 out of 5 stars

AC was great

AC was great. He was very clear and easy while we were making our purchase.

June 11, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Thank you Darlene for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture.

Rated 5 out of 5 stars

A+ Shopping Experience

Our salesperson, Katie Walton was not only professional and knowledgeable but she was very pleasant and patient. If I needed anything else from Raymour and Flanigan, I would definitely go to her for future purchases.

June 8, 2023
Rated 5 out of 5 stars

Alice was excellent

Alice was excellent. I had an issue with the Wyomissing store. And Alice stepped in worked everything out. She listened to my problems and went right work to rectify the situation.

May 31, 2023
Raymour & Flanigan - Exton logo

Reply from Raymour & Flanigan - Exton

Thank you so much for your review. and feedback, Leroy. It's great to hear that your situation was resolved and Alice did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look