Raymour & Flanigan - Fairfield Reviews 

307
TrustScore 4.5 out of 5

4.4

531 US Highway 46, Suite 100, 7004 Fairfield, NJ, US


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic, from showroom to my living room.Karla, saleswoman,helped me tremendously.After showing her pictures of my home.She helped me change my mind from beige,to marine blue loveseat.Looks great in... See more

Rated 5 out of 5 stars

Today I shopped at the R&F store in Fairfield, NJ. I had the pleasure receiving assistance from Moynul Islam. He was pleasant, patient, knowledgeable about the products, answered all of my question... See more

Company replied

Rated 5 out of 5 stars

Our floor person Shams Uddin, was a top shelf individual who guided us through the whole process. He was highly knowledgeable, not pushy, loved his consultive sales style. He was above all honest... See more

Rated 1 out of 5 stars

Worst service. Instructions not followed, calls not attended to even understand what the issue was, no follow up calls to voicemail, no response to emails. They suddenly send someone to just clean the... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 531 US Highway 46, Suite 100, 7004, Fairfield, NJ, United States

  • 9732272868

4.4

Excellent

TrustScore 4.5 out of 5

307 reviews

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4.4

All reviews

(307)

4,179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Terry & Bridget Smith

Mo was extremely helpful and professional, he made this experience a joyful one!

September 24, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you for taking the time to leave a review, Terry! We're happy to hear that your sales associate was helpful and professional!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Looking for furniture? Ask for Mike!!

We came back twice and Mike helped us. He was so helpful and pleasant and we can’t wait for our new sleeper sofa to arrive

September 23, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you for taking the time to leave a review, MichelleD! We're happy to hear that your salesman was so helpful and pleasant!! Enjoy your new sleeper sofa. -Jeff V.

Rated 5 out of 5 stars

My call to the store was great when…

My call to the store was great when Iwanted to order a dresser. She was so pleasant and knowledgeable. I had no trouble at all.

September 16, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you for your review Yana Obrien We are happy to hear that your sales person was knowledgeable and pleasant!! Enjoy your new furniture. -Jeff V.

Rated 1 out of 5 stars

Delivery was 35 minutes late

Delivery was 35 minutes late. Old mattress was to be removed but delivery men refused to take it. Then they offered to take it if I paid them $50, which was not part of the sale’s agreement. Very disappointed with this poor service. I returned to R&F after buying my living room furniture 5 years ago… I doubt I will return to this store again, nor can I recommend it to family or friends.

August 29, 2022
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Reply from Raymour & Flanigan - Fairfield

Hi John, We are very sorry about your negative experience with us regarding your delivery. We would like to get you in touch with our management to discuss this further. Please email us at RFCare@raymourflanigan.com with your order details. We will be in touch as soon as possible. -Jeff V.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. And I do mean perfect. They explained what types of mattresses were available discussing various aspects including price. They explained what would happen during delivery; came within time framework they said they would:; they were pleasant and polite. As I said at the beginning of the review everything was perfect; it was; and I am a tough customer.

August 28, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you Judith Pinkerton for your review. We're happy to hear that you received outstanding service!! Enjoy your new mattress! -Jeff V.

Rated 5 out of 5 stars

From anxiety to confidence…

From anxiety to confidence…
For what I anticipated to be a complicated experience was a seamless, efficient experience thanks to Na’eem W. She anticipated everything I would need, explained it all, and left me feeling confident about my new bed delivery.
Can’t wait!
Ellen Esposito

August 26, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you Ellen for you fantastic review. We're glad to hear that you had a great experience with your sales woman!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Dining room table and hutch

Went in to buy a dinning room table to find out my salesman had passed the nite before , after sharing a moment with staff we made our purchase with a new sales representative who was very emotional over the passing we took a moment to reflect and purchased what we wanted and received great service. My condolences to the family and staff who were affected.

August 22, 2022
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Reply from Raymour & Flanigan - Fairfield

M.F. we really appreciate you taking the time out to share your experience with us. It sounds like you were there as much for the salesman as we were for you. We thank you for that. We hope you enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Our sales woman

Our sales woman, Calista Richardson, was so pleasant and very helpful without making us feel pushed. She worked with us until we found the sofa, loveseat and chair we wanted. Hoping delivery goes as well! She is a keeper.

August 22, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you Denise Palma for your review. It's great to hear that your sales person was exceptional!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Found item online

Found item online. Called with a few questions. Moe was excellent to work with, offered useful information, provided a contact to reach out back to him. Happy with interaction. Secure pay portal.
Very excited, and anticipating delivery this week. Worked with my availability.

August 22, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you Vickie for your kind words. We're glad to hear that you had great customer service with your online purchase!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Juan was very knowledgeable and…

Juan was very knowledgeable and helpful.
He provided a wheelchair for my mom as it is hard for her to get around.

August 16, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you for your review Greg DeLillo We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Consultant CALISTA EBOH RHCHARDSON and company…

Consultant CALISTA EBOH RHCHARDSON promptly greeted us and we were directed to the area of interest. Calista was pleasant and knowledgeable, however, the "check-out" person needs to acquire some people skills; a simple thank you would have been appreciated.

August 15, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you ETD for your review. We're happy to hear your sales person was so great to work with!! Sorry that the checkout wasn't as smooth. We hope you enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The salesman was very helpful

The salesman was very helpful. Answered every question with professionalism and his knowledge of merchandise was exceptional. I took his card. Will go to him when our next purchase is needed.

July 16, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you for your review Kathleen Mazzola We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience! Our salesperson, Mike, was very knowledgeable, friendly and helpful! Will definitely recommend shopping here!

July 3, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you Edward Kowalski for your great review. We are happy to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Excellent service

Excellent service. This was the 1st of 4 rooms that I'm redecorating. Will definitely be back to Raymour to see Farouk.

June 27, 2022
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Reply from Raymour & Flanigan - Fairfield

Thank you Steven Contos for your review. We are happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 4 out of 5 stars

nice delivery

nice delivery, looks better in person

December 22, 2021
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Reply from Raymour & Flanigan - Fairfield

Hi Richard,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 5 out of 5 stars

great customer service

great customer service, I was kept informed on the two deliveries that need to be scheduled to my timeline.

December 15, 2021
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Reply from Raymour & Flanigan - Fairfield

Thank you for taking the time to leave a review, Maria! We really appreciate you taking the time out to share your experience with us. -Taylor W

Rated 5 out of 5 stars

Quality furniture and excellent…

Quality furniture and excellent customer service!

December 12, 2021
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Reply from Raymour & Flanigan - Fairfield

Hi Andrea! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W

Rated 2 out of 5 stars

They did not communicate with me

They did not communicate with me, gave me wrong information. Very dissatisfied.

November 8, 2021
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Reply from Raymour & Flanigan - Fairfield

Hello Olga. We are very sorry to hear about this miscommunication you have experienced and any inconvenience this may have caused. We would be happy to assist you if you send your order details to RFCare@raymourflanigan.com. Thanks! -CE

Rated 5 out of 5 stars

Spriro was an excellent Customer…

Spriro was an excellent Customer Focused centric Manager- Salesperson.
Extremely Courteous, and knowledgeable . The Mattresses were Sterns and Foster were fabulous and well designed = 1st Good night of sleep in a year and a half.

Keep up the Good Work!!!!!

October 27, 2021
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Reply from Raymour & Flanigan - Fairfield

Hi R,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

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