Fantastic, from showroom to my living room.Karla, saleswoman,helped me tremendously.After showing her pictures of my home.She helped me change my mind from beige,to marine blue loveseat.Looks great in... See more
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See what reviewers are saying
Today I shopped at the R&F store in Fairfield, NJ. I had the pleasure receiving assistance from Moynul Islam. He was pleasant, patient, knowledgeable about the products, answered all of my question... See more
Company replied
Our floor person Shams Uddin, was a top shelf individual who guided us through the whole process. He was highly knowledgeable, not pushy, loved his consultive sales style. He was above all honest... See more
Worst service. Instructions not followed, calls not attended to even understand what the issue was, no follow up calls to voicemail, no response to emails. They suddenly send someone to just clean the... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
531 US Highway 46, Suite 100, 7004, Fairfield, NJ, United States
- 9732272868
4.4
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Lemma was very helpful and kind
Lemma was very helpful and kind. We went looking for a kitchen set but it was not available in the store. Lemma researched it for us and we were able to order it unlike the previous (R&F) store we went to in East Hanover. We also purchased a bedroom set from her which was not in the plans. Only because of her helpfulness and working with us to our satisfaction did we make the additional purchase. Thank you Lemma for your help.
March 18, 2025
Reply from Raymour & Flanigan - Fairfield
Dear Michael,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Lemma was able to assist you in finding the perfect kitchen set and that her dedication and helpfulness led to an additional purchase of a bedroom set. It's always our goal to provide exceptional service, and we're delighted that Lemma exceeded your expectations.
Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Lemma and the team. We look forward to welcoming you back to Raymour & Flanigan for any future home furnishing needs!
Warm regards,
The Raymour & Flanigan Team
Lemma Katat is a fabulous representative
Lemma Katat’s unique ability to assist with a rapid purchase, her professional attitude, and insightful recommendations, created a seamless shopping experience. If you have any needs, I highly recommend requesting her for assistance. Thanks to Lemma, I will have - new couch in a few hours and a new favorite furniture store.
March 7, 2025
Unprompted review
Reply from Raymour & Flanigan - Fairfield
Dear Mackenzie Manno,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Lemma was able to assist you with your purchase and provide insightful recommendations that made your shopping experience seamless. It's fantastic to know that you are pleased with your new couch and have found a new favorite furniture store in us.
We truly appreciate your kind words and your recommendation. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Fairfield
Hello Robert,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service. We strive to provide the best for our customers, and your kind words mean a lot to our team.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Don't go to Raymour & Flanigan because they don't care about their customers.
I was going to pick up the furniture once it was delivered to the East Hanover Store, however in the beginning of January, 2025 I was told the East Hanover Store was no longer having furniture delivered to that store. I was told I would have to pick up my order from Elizabeth, NJ or Fairfield, NJ. I advised then I would pick it up from the Fairfield, NJ Store. I was told the furniture would be delivered to the Fairfield Store on Monday, January 20, 2025. When I went to pick up the furniture, I was told to go to the Customer Service Center in the store, then I went back to the warehouse and the men in the warehouse loaded the 4 boxes into the truck my grandson drove. This was my first time picking up at this location, however, the men in the warehouse and the Customer Service Center did not advise me to open the boxes before having them placed in the truck my grandson was driving. Once we arrived home it was after 5:00pm. When I opened the first box, by eyes popped wide open because the sofa in the box was not the Sofa I ordered. The cushions of the sofa were not Beige, they were the color of the white pillows that was on the website picture. When I looked at the box it had "COLOR: IVORY" If I had seen this prior to the warehouse men loading the boxes into the truck my grandson was driving, I would have not taken these boxes. This must have been someone else's order because it was not not what I order.
When I returned these boxes on January 23, 2025, the Customer Service Rep told me I had to speak with the Manager of the East Hanover Store & that I could not return these items. Why can't I return the boxes that were put in my truck that were not what I ordered. This was not my order. I did not order a white sofa and loveseat and on my Invoice it says the color of the sofa and loveseat I ordered is the Color: Beige. I requested a refund since I did not receive the Sofa and Loveseat that was on my Invoice and then the Manager, Doug told me they no longer make this sofa and loveseat in the color Beige. So I returned the items that I did not order and they are trying to hold onto my money and I want my order cancelled and my monies refunded to me.
January 23, 2025
Unprompted review
Reply from Raymour & Flanigan - Fairfield
Hello Pamela,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent furniture pickup at our Fairfield location. It is certainly not the experience we strive to provide our customers.
Your feedback is invaluable in helping us improve our service.
Please email us at rfcare@raymourflanigan.com with your order details and we will have a member of our customer care team contact you directly to discuss the next steps.
Thank you for your patience and understanding. We appreciate your business and hope to have the opportunity to serve you better in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Fairfield
Hello Andrew,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service and found our team knowledgeable.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Our mattress sales rep was extremely…
Our mattress sales rep was extremely helpful in guiding us to selections that did not contain chemical foams or glues. And assisting us with our selection of style and function.
February 19, 2025
Reply from Raymour & Flanigan - Fairfield
Dear A Chenist,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our mattress sales representative was able to assist you in finding the perfect mattress that meets your needs without chemical foams or glues. It's wonderful to know that you were satisfied with the guidance provided in selecting both style and function.
Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
My final nightstand to complete my bedroom
The representative was very helpful, friendly, courteous, and professional. I just wanted one extra nightstand to a set I purchased late last year. It was simple, quick, and very precise. My
February 16, 2025
Reply from Raymour & Flanigan - Fairfield
Hello MommiLani,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our representative was able to assist you in such a helpful, friendly, and professional manner. It's wonderful to know that adding an extra nightstand to your set was a simple and quick process for you. Your satisfaction is our top priority, and your kind words and perfect rating mean a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Sarah was very helpful
Sarah was very helpful and not pushy. I told her what I was looking for and she didn't waste our time in trying to push other things
February 10, 2025
Reply from Raymour & Flanigan - Fairfield
Hi Tara,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Sarah was able to assist you in finding exactly what you were looking for without any pressure. Our team strives to provide a comfortable and helpful shopping experience, and it's wonderful to know that Sarah delivered on that promise.
Warm regards,
Ashley F.
Raymour & Flanigan Team
888-729-6687
Ordered by phone with a very helpful…
Ordered by phone with a very helpful sale rep. Her name is Andrea. Great service
February 8, 2025
Reply from Raymour & Flanigan - Fairfield
Hi Carol,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Andrea was able to assist you so effectively and that you received great service. We strive to provide the best for our customers, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Friendly atmosphere,no pressure
Friendly atmosphere, no sales pressure!
The sales associate Andrea was awesome!
February 2, 2025
Great customer service from Leema K.!!
January 25, 2025
Reply from Raymour & Flanigan - Fairfield
Hi Lynne, thank you for your kind words! We’re so happy to hear that Leema provided you with great customer service. We’ll be sure to pass along your positive feedback to her. If you need anything else, don’t hesitate to reach out!
Thank you,
Raymour and Flanigan
Thank you very much!!
January 24, 2025
Reply from Raymour & Flanigan - Fairfield
You're very welcome Chris 😊 If you ever need more help, feel free to reach out. Have a great day!
Thank you!
Raymour and Flanigan
This was my second visit to the…
This was my second visit to the showroom. I had a very helpful sales person to show me several of the items that I was looking for to go with my first purchase there. I found everything I was looking for and I’m waiting for the delivery. I will shop there again
January 14, 2025
Reply from Raymour & Flanigan - Fairfield
Hello Donna,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your second visit to our showroom was just as successful as your first. It's wonderful to know that our sales team was able to assist you in finding everything you were looking for. We hope you enjoy your new furniture and look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Friendly, Helpful, and Excellent Service
No hard sell, which I greatly appreciate. A very pleasant and easy experience.
January 5, 2025
WORST SERVICE EVER
I ordered an item on a Sunday. I was given a choice of days for pick up. I chose Wednesday, went to puck item up and was told it was nit at the store. They said they only receive items on Tuesday & Thursday. Why when I ordered on Sunday, it was not there on Tuesday??? To hard of a question to answer. Raymours order receipt should say to CALL BEFORE coming to pick up!!!! Also was told pick up hours are 11am to 7pm. Lucky I called to make sure item was there on Thursday, they tell me pick up is only till 6:30pm. Raymour needs to get there act together and be more informative to their customers!!! I WAS NOT PLEASED, WOULD GIVE ZERO STARS IF I COULD!!!
December 17, 2024
Reply from Raymour & Flanigan - Fairfield
Dear Manuel Gonzalez,
Thank you for taking the time to share your feedback with us. We truly value your input and are committed to providing the best possible service and support to our customers. Your experience is important to us, and we are always looking for ways to improve. If you have any further comments or suggestions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future.
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Scheduled pick up does NOT work
Every time we have bought something from Raymour & Flanigan there has been issues. This week was no different. We bought extra chairs because we are hosting and scheduled a pick up for today. We get to the store and the product is not there. The schedule pick up tool on their website is a lie. This is the last time we buy anything from Raymour & Flanigan.
December 14, 2024
Unprompted review
Reply from Raymour & Flanigan - Fairfield
Dear MGS,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with your recent purchase. It is disappointing to hear that the scheduled pick-up did not go as planned, and we understand how frustrating this must have been, especially when preparing to host an event.
We strive to provide a seamless shopping experience for all our customers, and it is clear we fell short in this instance. Your feedback is invaluable to us, and we will use it to improve our processes and ensure better service in the future.
If you have any further concerns or need assistance, please feel free to reach out to our customer service team. We appreciate your past patronage and hope to have the opportunity to serve you better in the future.
Sincerely,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Fairfield
Dear Furniture Signature,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our sales rep was excellent
Our sales rep was excellent! Great communication and showed patience as we made our decision.
November 19, 2024
Reply from Raymour & Flanigan - Fairfield
Hi Joseph,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that your sales representative provided excellent service and demonstrated great communication and patience. We strive to make every customer's experience as smooth and enjoyable as possible. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
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