Raymour & Flanigan - Fairfield Reviews 

307
TrustScore 4.5 out of 5

4.4

531 US Highway 46, Suite 100, 7004 Fairfield, NJ, US


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic, from showroom to my living room.Karla, saleswoman,helped me tremendously.After showing her pictures of my home.She helped me change my mind from beige,to marine blue loveseat.Looks great in... See more

Rated 5 out of 5 stars

Today I shopped at the R&F store in Fairfield, NJ. I had the pleasure receiving assistance from Moynul Islam. He was pleasant, patient, knowledgeable about the products, answered all of my question... See more

Company replied

Rated 5 out of 5 stars

Our floor person Shams Uddin, was a top shelf individual who guided us through the whole process. He was highly knowledgeable, not pushy, loved his consultive sales style. He was above all honest... See more

Rated 1 out of 5 stars

Worst service. Instructions not followed, calls not attended to even understand what the issue was, no follow up calls to voicemail, no response to emails. They suddenly send someone to just clean the... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 531 US Highway 46, Suite 100, 7004, Fairfield, NJ, United States

  • 9732272868

4.4

Excellent

TrustScore 4.5 out of 5

307 reviews

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4.4

All reviews

(307)

4,135 reviews in the last 12 months

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Rated 5 out of 5 stars

Our sales person Calista was great

Our sales person Calista was great! She was informative and did not make us feel pressured. The overall experience was quick and efficient.

November 7, 2024
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Reply from Raymour & Flanigan - Fairfield

Hi Jeanne,

Thank you so much for your wonderful review! We're thrilled to hear that Calista provided you with an informative and pressure-free experience. It's great to know that your visit was quick and efficient. We appreciate your feedback and look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Andrea Cassis is the best

Ordered on line and had a delivery issue with the wrong configuration of a sectional sofa. I was contacted by Andrea Cassis to help with getting the right sofa delivered. She made the process so easy & went a step beyond to get the delivery done a day early. Thanks to Andrea for saving the day.

October 18, 2024
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Reply from Raymour & Flanigan - Fairfield

Dear Heather,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that Andrea was able to assist you effectively and ensure the correct sectional sofa was delivered promptly. Your satisfaction is our top priority, and it's wonderful to know that Andrea's efforts made a significant difference. We appreciate your kind words and your 5-star rating. Enjoy your new sofa!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

First experience and won’t be the last

AHMAD WAS GREAT WITH US FROM THE VERY BEGING HELPED US WITH EVERYTHING EVEN WHEN WE CAME BACK NEXT DAY UNTILL WE FOUND WHAT WE WANTED , also the store have so many different stuff for all types a bit expensive to be honest but good quality and overall all the Staff are very friendly and respectful

October 14, 2024
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Reply from Raymour & Flanigan - Fairfield

Thank you so much for your review, Ahmed! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Nice representatives

Nice representatives

October 6, 2024
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Reply from Raymour & Flanigan - Fairfield

Dear Marisol,

Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had a positive experience with our representatives. We look forward to serving you again in the future.

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

Our meeting with Na’eem Ward was very…

Our meeting with Na’eem Ward was very productive. He allowed us time to walk around and talk to each other without being interrupted. Once we decided on a sofa we were interested in, he was able to explain the product in detail. He was extremely professional and knowledgeable.
Purchasing the sofa was seamless. We’re looking forward to getting it delivered.

October 5, 2024
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Reply from Raymour & Flanigan - Fairfield

Dear Jane,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that Na’eem provided you with the perfect balance of space and assistance, making your shopping experience both productive and enjoyable. It's wonderful to know that you found him professional and knowledgeable. We hope you love your new sofa and look forward to serving you again in the future.

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

love the sales woman

September 30, 2024
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Reply from Raymour & Flanigan - Fairfield

Thank you so much for your review, Lisa! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Mo was great he gave us space to shop…

Mo was great he gave us space to shop and then gave us great advice!

September 22, 2024
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Reply from Raymour & Flanigan - Fairfield

Thank you so much, Judy, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Na Ward is a very helpful and …

Na Ward is a very helpful and extremely knowledgeable sales specialist! He was able to direct us to just what we were looking for in a very short time.

September 18, 2024
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Reply from Raymour & Flanigan - Fairfield

Thank you so much for your review, Chriselda! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Terrific salesperson assisted us

Terrific salesperson assisted us

September 7, 2024
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Reply from Raymour & Flanigan - Fairfield

Dear John,

Thank you so much for your wonderful review! We're thrilled to hear that you had a terrific experience with our salesperson. Our team strives to provide exceptional service, and it's always rewarding to know when we've succeeded. We look forward to assisting you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Fairfield

Hi Sergio,

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our customer service. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Service was fantastic

Service was fantastic - everything from sales to delivery

August 22, 2024
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Reply from Raymour & Flanigan - Fairfield

Dear Dori and Tom,

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our sales and delivery teams. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

The selection and your sales associate

The selection and your sales associate

August 12, 2024
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Reply from Raymour & Flanigan - Fairfield

Hi Mary Clare,

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our selection and had a positive experience with our sales associate. We look forward to serving you again in the future!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

satisfactory

Salesperson Michael was attentive to our needs and patient in finding what we liked.

August 4, 2024
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Dear John,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Michael was able to assist you attentively and patiently. Our team strives to provide excellent service, and it's wonderful to know that we met your expectations. We hope you enjoy your new furniture and look forward to serving you again in the future.

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

the service is very good trust me

This company have a lot of things I think you can find the best things in this company and they have the most respectful approach I recommend them to all my friends and family

August 3, 2024
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Reply from Raymour & Flanigan - Fairfield

Dear Michael,

Thank you so much for your kind words and glowing review! We're thrilled to hear that you had such a positive experience with us. It's wonderful to know that you found what you were looking for and appreciated our respectful approach. Your recommendation to friends and family means the world to us. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

speedy delivery

speedy delivery. courteous delivery people.
removal of old mattress for disposal.

July 30, 2024
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Hi Angela,

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our delivery service and that our team was courteous and efficient. It's great to know that the removal of your old mattress went smoothly as well. We appreciate your feedback and look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

we went furniture shopping in a couple…

we went furniture shopping in a couple of stores and settled on this sofa. went online and saw a small sale and decided to wait a little to see other deals. good sale came along and easy to buy and schedule delivery online.

salesperson was nice at the door with a warm welcome. we were ok on our own.

July 24, 2024
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Dear Charles,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the perfect sofa and that our online sales and delivery scheduling process was convenient for you. It's also wonderful to know that you felt warmly welcomed by our salesperson upon your visit.

We hope you enjoy your new sofa and look forward to serving you again in the future!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

Bill Bips was very helpful

Bill Bips was very helpful - he provided measurements and pricing for a headboard and mattress I was considering.

July 20, 2024
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Reply from Raymour & Flanigan - Fairfield

Dear Barbara,

Thank you so much for your wonderful review! We're thrilled to hear that Bill was able to assist you with the measurements and pricing for your headboard and mattress. Providing excellent service is our top priority, and it's great to know that Bill met your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to helping you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Andrea was great

Andrea was great, very friendly and helpful. Delivery was fast and the delivery guys were wonderful! So friendly and respectful. This is my second coach from R&F and will definitely go back when I need more furniture.

July 3, 2024
Rated 5 out of 5 stars

Eric was a great help with furnishing…

Eric was a great help with furnishing my entire home. Very patient and helpful to pick out furniture that would fit my home

July 1, 2024
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Reply from Raymour & Flanigan - Fairfield

Thank you so much for your review, Brian! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

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