Raymour & Flanigan - Fulton StreetReviews 

51
TrustScore 4.5 out of 5

4.6

490 Fulton Street, 11201 Brooklyn, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Ben, the salesman, was very knowledgeable and matched my needs to the style of furniture that was ideal for me. I am excited about the delivery of a beautiful chaise lounge in one of my favorite color... See more

Company replied

Rated 5 out of 5 stars

I was offered refreshments as I walked through the store, my questions where answered with out hesitations and I was greeted as soon as I walked in. They notified me of the sales as well and that help... See more

Rated 1 out of 5 stars

In review of my billing statement, I noticed I was charged $119.95 for a Mattress Protector that was supposed to be free.

Company replied

Rated 5 out of 5 stars

I love Raymour & Flanigan Furnitures, quality is what I'm looking for. I spend a lot of money buying cheaper Furnitures only to have purchased the same items again.


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 490 Fulton Street, 11201, Brooklyn, NY, United States

  • 3474165019

4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
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1-star

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This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(51)

3,788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben matched my needs with the style of furniture I needed.

Ben, the salesman, was very knowledgeable and matched my needs to the style of furniture that was ideal for me. I am excited about the delivery of a beautiful chaise lounge in one of my favorite colors, in a size that fits just right into my small space, that accommodates my height and provides storage. Thank you.

October 9, 2023
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Hello Rochelle! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Mattress purchase

I bought a mattress at 490 Fulton St, Brooklyn, and the selection was exceptional. Customer service couldn’t have been any better, Eva, the sales person, made this a very easy and pleasant shopping experience.

October 3, 2023
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Hello Gabriele, Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!

Rated 5 out of 5 stars

I truly had a great shopping…

I truly had a great shopping experience. Immediately I was greeted by Joe Vicens. He was very knowledgeable about the product and I am grateful.

August 16, 2023
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Hello Lea! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Perfect Experience

It truly was a pleasure to visit the store. Aggy is amazing and highly professional. I walked out with a wonderful purchase and will definitely return again.

August 6, 2023
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Reply from Raymour & Flanigan - Fulton Street

Thank you so much for your kind review! It's great to hear that your sales person, Aggy, did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

In review of my billing statement

In review of my billing statement, I noticed I was charged $119.95 for a Mattress Protector that was supposed to be free.

June 22, 2023
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Hi. We are very sorry to hear about this issue with your order. We would like to speak with you further to help resolve this issue. Please email us at RFCare@raymourflanigan.com with your order details, including name, phone number, and a brief description of this issue you are experiencing. We will be in touch as soon as possible. Thank you!

Rated 5 out of 5 stars

jenny was great

April 11, 2023
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Reply from Raymour & Flanigan - Fulton Street

Thank you John James for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

We received fantastic customer service…

We received fantastic customer service from David. He was very helpful but didn't pressure us.

December 24, 2022
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Reply from Raymour & Flanigan - Fulton Street

Thank you Blandine Etienne for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Happy Customer Memorable Moments of phenomenal customer service at Raymore & Flanagan

Mr David at the fulton street location is a phenomenal customer service staff..he was patient..experienced and encouraging I wasn't going to buy anything I was just looking..he observed how much I was eyeing this bedroom set Mr David asked if I needed help , I expressed how much I loved the bedroom set but certainly
Couldnt afford it..not only did he lift my spirit he patiently told me about all other options and I chose to sign up for financing I teared up in the moment Mr David Congratulated me I was overwhelmed and happy I was able to get a credit line to purchase the beautiful bed...his professionalism and skill of tapping into the customers needs is a extraordinary customer service skill I made a important decision without pressure to purchase anything.. my delivery date is November 4..Iam so excited with my purchase and my memorable experience at Raymore and Flanigan Kudos to Mr David

October 30, 2022
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Reply from Raymour & Flanigan - Fulton Street

Thank you Mary for sharing your experience. We're happy to hear that your salesman did a phenomenal job!! We hope you are enjoying your new furniture. -Jeff V.

Rated 4 out of 5 stars

Very pleased

We were helped by Sam who knew exactly what we wanted and was of good knowledge and sense of humor. No pressure and very helpful. The store was quiet and comfortable to be in. It was a good experience and we are looking forward to the Loveseat we bought delivery in a couple of weeks.

October 19, 2022
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Reply from Raymour & Flanigan - Fulton Street

Thank you Bruce Bromley for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new loveseat. -Jeff V.

Rated 5 out of 5 stars

The staffs were of great help to my…

The staffs were of great help to my needs.

October 21, 2022
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Reply from Raymour & Flanigan - Fulton Street

Thank you Francisca C for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

I am happy with my product.

The delivery guys where nice and my request to have their shoes off, before entering my apartment was well taken by them.
Excellent guys!

September 16, 2022
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Thank you Jerrell for your 5 star rating. We're happy to hear you had a great delivery!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

David

David, was so helpful and he was well inform with all my question. David was very helpful he has was a jewel

August 30, 2022
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Thank you pamela for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

My experience with your representative…

My experience with your representative was most pleasant.

Thank you,
Gemma Wharwood

July 30, 2022
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Thank you Gemma Wharwood for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

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