Raymour & Flanigan - Fulton Street Reviews 

51
TrustScore 4.5 out of 5

4.6

490 Fulton Street, 11201 Brooklyn, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Ben, the salesman, was very knowledgeable and matched my needs to the style of furniture that was ideal for me. I am excited about the delivery of a beautiful chaise lounge in one of my favorite color... See more

Company replied

Rated 5 out of 5 stars

I was offered refreshments as I walked through the store, my questions where answered with out hesitations and I was greeted as soon as I walked in. They notified me of the sales as well and that help... See more

Rated 1 out of 5 stars

In review of my billing statement, I noticed I was charged $119.95 for a Mattress Protector that was supposed to be free.

Company replied

Rated 5 out of 5 stars

I love Raymour & Flanigan Furnitures, quality is what I'm looking for. I spend a lot of money buying cheaper Furnitures only to have purchased the same items again.


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 490 Fulton Street, 11201, Brooklyn, NY, United States

  • 3474165019

4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(51)

4,231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jennifer was extremely helpful

Jennifer was extremely helpful. She went out of her way to aide me with my purchases.

July 17, 2022
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Reply from Raymour & Flanigan - Fulton Street

Hi Donna,
Thank you for your great feedback. We are happy to hear your sales person went above and beyond your expectations!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

I had the most friendly

I had the most friendly, patient, understanding and well versed salesman at Raymour & Flanagan Fulton street. Omg David is so professional, he makes you comfortable, offers you water, and have great advice in home furnishings, very conversational, well dressed and neat. I will recommend him to all my friends any day. David I wish you all the best and much love..

July 6, 2022
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Reply from Raymour & Flanigan - Fulton Street

Thank you Gillian George Golson for your review. We are happy to hear that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 4 out of 5 stars

Great customer service

Great customer service. Not a lot of inventory for a small sleeper sofa. This is strange because space in NYC is so tight. There was only one option that would fit through the door of my basement.

July 26, 2021
Rated 3 out of 5 stars

Your customer care person did her best…

Your customer care person did her best to straighten out the situation with the store and T.D. bank..my sales person was very kind to me and did all he could to help out. I have no idea why a freeze was put on my account. My first sales person did not notify me that my coffee table was on back order had he notified me I would not have accepted a partial order ..now it is well over a month and I still do not have my coffee table but all the rest of my order was received last month. This is very unprofessional and I should have had the choice of cancelling if my order was not going to be completely delivered. Given a lousy $150.00 gift card for the store and there is hardly anything in the store for that amount...I am a senior citizen and should not have gone thru all of this.

May 26, 2021
Rated 5 out of 5 stars

Danilo was extremely helpful and a…

Danilo was extremely helpful and a pleasure to work with. He knew exactly my taste. He did not try to push me into something I did not need or want! Service was top notch!

May 23, 2021
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Reply from Raymour & Flanigan - Fulton Street

Hi Zabrina! Thank you for reviewing your experience at Raymour & Flanigan! We look forward to seeing you again in the near future! -CE

Rated 5 out of 5 stars

I get all my furniture from this…

I get all my furniture from this store.The staff is always Professional and and knowledgeable on the furniture.

May 23, 2021
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Reply from Raymour & Flanigan - Fulton Street

Hi Angeler! It's great to see you enjoyed your experience. We appreciate you shopping with us! -CE

Rated 5 out of 5 stars

Sales man Sam was appreciative that I…

Sales man Sam was appreciative that I returned. His humility and honesty brought me back.
He was very helpful yes indees.

May 20, 2021
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Reply from Raymour & Flanigan - Fulton Street

Hi Carlos! Thank you for your 5-star review! Have a great day! -CE

Rated 5 out of 5 stars

From the time I walked in everyone was…

From the time I walked in everyone was helpful but gave me my space to explore the endless possibilities. Everything was clean and nicely placed.

April 12, 2021
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Reply from Raymour & Flanigan - Fulton Street

Hi Jestine! Many thanks for leaving us a 5-star review! We are looking forward to seeing you again soon!

Rated 5 out of 5 stars

I was very pleased overall with…

I was very pleased overall with delivery and And service time frame as well and they did a pretty good job, didn’t make it did not make a mess and I was Happy

March 31, 2021
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Reply from Raymour & Flanigan - Fulton Street

Hi there! It's great to hear your visit to our store was pleasant. We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

The sales clerk was courteous

The sales clerk was courteous, patient and helpful. He is knowledgeable about the pieces of furniture that I question him about. He showed me a piece that I ended up buying because it was what I was looking for. It fits and brighten my living room perfectly.

November 25, 2020
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Reply from Raymour & Flanigan - Fulton Street

Hi Nordia! Thanks for taking a few minutes to leave us such fantastic feedback! Have a great day! -MR

Rated 5 out of 5 stars

Best experience

The manager Lisa is the Best!! I had the best experience with Lisa and Tyson. Five stars a must for a wonderful experience.

September 20, 2020
Unprompted review
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Hello Cherise! We are happy to see you enjoyed shopping for furniture with us. We hope to see you again soon! -MR

Rated 2 out of 5 stars

When the salesman Ben saw that I was…

When the salesman Ben saw that I was declined for financing. He was no longer helpful. He told me to go back to customer service and put down what I could. I had more questions be he was gone. At this point I'm very disheartened. Certainly considering a refund request.

July 6, 2020
Unprompted review
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Reply from Raymour & Flanigan - Fulton Street

Hi Tara. We are very sorry to hear you had this experience in our showroom and we sincerely apologize for the inconvenience this has caused. We'd be happy to get you in touch with a manager to discuss this further with you. Feel free to email us at rfcare@raymourflanigan.com with your purchase information. Thank you. -MR

Rated 1 out of 5 stars

Over zealous sales person

I was looking for a new bed I saw a bed and I informed the sale person I need to speak with my husband and I would be back. The sales person saw I had account at the store and decide to put the order thur without my authorization. He chose a delivery date and everything.if I didn’t check my email that night. I would of had a $1600. bed I didn’t buy.

March 6, 2020
Unprompted review
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Reply from Raymour & Flanigan - Fulton Street

Hi there. We are very sorry to hear about this miscommunication you experienced and we sincerely apologize for the inconvenience this has caused. We'd like to get more details from you to make sure this doesn't happen again. Could you please email us at rfcare@raymourflanigan.com with further information? Thank you. -MR

Rated 5 out of 5 stars

Salesman Jamal Prince was very patient…

Salesman Jamal Prince was very patient and knowledgeable and friendly. He answered all.of my questions thoroughly. Overall, I was extremely pleased with my experience.

February 28, 2020
Unprompted review
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Hi there! It's great to hear you enjoyed your experience at Raymour & Flanigan. We are looking forward to seeing you again soon! -MR

Rated 4 out of 5 stars

The sales person was helpful and nice

The sales person was helpful and nice. I enjoyed the visit and I got what I wanted.

February 10, 2020
Unprompted review
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Hello there. It's nice to see you enjoyed your experience with us. We hope to see you again soon! -MR

Rated 5 out of 5 stars

Our experience at the Brooklyn NY…AWESOME EXPERIENCE DEC 2019

Our experience at the Brooklyn NY (Fulton St), location was a positive and enlightening experience. My niece and Grandson, had the pleasure of working with Ousmane. He was personable, professional and patient. Ousmane took the time to answer the many queries we had and assisted us with the final purchases we made. He deserves ALL 5 stars for his knowledge of the products and his great customer service skills! Great asset to the RF brand.

January 2, 2020
Unprompted review
Raymour & Flanigan - Fulton Street logo

Reply from Raymour & Flanigan - Fulton Street

Hi Sharon! Thanks so much for taking the time to tell us about your experience! Thank you for shopping with us! -MR

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