The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more
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The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more
Company replied
I knew what I was looking for in a couch. I spent some time testing a bunch of different ones for comfort and taking pictures of the possibles. I then went home and looked them up online to check si... See more
Company replied
Long story short the platinum protection plan sucks and I basically have to lose my coverage after two years, take a store credit and pay $500 more out of pocket in order to get the same couch just a... See more
Company replied
Your Raymour sales associate Kaylee was outstanding. Kaylee took time to listen to all our concerns, she listened to what types of mattresses and couch we were looking for, our price range, and she h... See more
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
500 Jay Scutti Boulevard, Suite 100, 14623, Rochester, NY, United States
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Chelsey at the Henrietta store is a rockstar! She was so helpful and patient with us and we had several big orders to fill. Great customer service!
Great customer service. All of our questions were answered, and it was extremely helpful.
What made my experience great was Rob Campbell in your Henrietta store. My husband and I were apprehensive about purchasing a mattress, we put it off far too long. We intended on going to a few mattress stores after our first stop at R&F. We didn't need to. Rob provided us all the information we needed and the showroom had all the various styles of mattresses we could ever want to try. I told Rob he prevented us from needing to go anywhere else. Very knowledgeable, personable and no pressure. He even drove the bed frame to our house as we failed to check our Queen frame to see if it could handle a king! It was the experience we didn't think we would have. All due to Rob.
What made my experience great was Rob Campbell in your Henrietta store. My wife and I were apprehensive about purchasing a mattress, we put it off far too long. We intended on going to a few mattress stores after our first stop at R&F. We didn't need to. Rob provided us all the information we needed and the showroom had all the various styles of mattresses we could ever want to try. I told Rob he prevented us from needing to go anywhere else. Very knowledgeable, personable and no pressure. He even drove the bed frame to our house as we failed to check our Queen frame to see if it could handle a king! It was the experience we didn't think we would have. All due to Rob.
Stacy was very friendly, helpful and professional. I buy most of my furniture from Raymour Flanigan
Was able to look on-line and then find what I was looking for in the store. Zero pressure experience. The only thing I have to complain about is that my name is spelled wrong even though I spelled it for him.
Quick and helpful to deal with. Followed thru on the deal.
Great service and great selection of furniture! No matter what your looking for I'm sure they have it!!
Easy to work with no pressure sales. Item in stock. Better price than area competitors and good quality
I knew what I wanted fromusing the interrnet. He found it and sold it to me without trying to sell me something else. It was a MOST pleasant buying experience and I will now go there to buy something else which I would not have thought of your store when I was going to buy a mattress.
Order was placed over a week ago. I still didn't get a call to set up the delivery
Bought a full over twin bunk bed and upon opening the head board box the head board was broken. We were told that we would have to wait for 2 weeks for someone to come out and see it. Sept 5th came around and wife stayed home but no one showed up. I called and left a message and wasn't happy about the poor attitude that Henrietta Raymour had like they didn't care. Still no one has called back so we don't know what's going on except the boys are sleeping on the mattress on the ground because they have no bed.
Your Raymour sales associate Kaylee was outstanding. Kaylee took time to listen to all our concerns, she listened to what types of mattresses and couch we were looking for, our price range, and she helped us find exactly what we were looking for. She went well above and beyond what a normal sale associate would do. We look forward to shopping at Raymour&Flanigan again.
Anne & Damon
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