Raymour & Flanigan - Henrietta Reviews 

251
TrustScore 5 out of 5

4.8

500 Jay Scutti Boulevard, Suite 100, 14623 Rochester, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more

Company replied

Rated 5 out of 5 stars

I knew what I was looking for in a couch. I spent some time testing a bunch of different ones for comfort and taking pictures of the possibles. I then went home and looked them up online to check si... See more

Company replied

Rated 1 out of 5 stars

Long story short the platinum protection plan sucks and I basically have to lose my coverage after two years, take a store credit and pay $500 more out of pocket in order to get the same couch just a... See more

Company replied

Rated 5 out of 5 stars

Your Raymour sales associate Kaylee was outstanding. Kaylee took time to listen to all our concerns, she listened to what types of mattresses and couch we were looking for, our price range, and she h... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 500 Jay Scutti Boulevard, Suite 100, 14623, Rochester, NY, United States

  • 5852721870

4.8

Excellent

TrustScore 5 out of 5

251 reviews

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Replied to 0% of negative reviews

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4.8

All reviews

(251)

4,155 reviews in the last 12 months

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Rated 5 out of 5 stars

What made my experience great was Rob…

What made my experience great was Rob Campbell in your Henrietta store. My husband and I were apprehensive about purchasing a mattress, we put it off far too long. We intended on going to a few mattress stores after our first stop at R&F. We didn't need to. Rob provided us all the information we needed and the showroom had all the various styles of mattresses we could ever want to try. I told Rob he prevented us from needing to go anywhere else. Very knowledgeable, personable and no pressure. He even drove the bed frame to our house as we failed to check our Queen frame to see if it could handle a king! It was the experience we didn't think we would have. All due to Rob.

January 14, 2024
Unprompted review
Rated 5 out of 5 stars

What made my experience great was Rob.

What made my experience great was Rob Campbell in your Henrietta store. My wife and I were apprehensive about purchasing a mattress, we put it off far too long. We intended on going to a few mattress stores after our first stop at R&F. We didn't need to. Rob provided us all the information we needed and the showroom had all the various styles of mattresses we could ever want to try. I told Rob he prevented us from needing to go anywhere else. Very knowledgeable, personable and no pressure. He even drove the bed frame to our house as we failed to check our Queen frame to see if it could handle a king! It was the experience we didn't think we would have. All due to Rob.

January 15, 2024
Unprompted review
Rated 4 out of 5 stars

Easy

Was able to look on-line and then find what I was looking for in the store. Zero pressure experience. The only thing I have to complain about is that my name is spelled wrong even though I spelled it for him.

January 13, 2024
Rated 5 out of 5 stars

I knew what I wanted from using the…

I knew what I wanted fromusing the interrnet. He found it and sold it to me without trying to sell me something else. It was a MOST pleasant buying experience and I will now go there to buy something else which I would not have thought of your store when I was going to buy a mattress.

September 26, 2023
Rated 1 out of 5 stars

Poor customer service and satisfaction

Bought a full over twin bunk bed and upon opening the head board box the head board was broken. We were told that we would have to wait for 2 weeks for someone to come out and see it. Sept 5th came around and wife stayed home but no one showed up. I called and left a message and wasn't happy about the poor attitude that Henrietta Raymour had like they didn't care. Still no one has called back so we don't know what's going on except the boys are sleeping on the mattress on the ground because they have no bed.

August 13, 2023
Unprompted review
Rated 5 out of 5 stars

Your Raymour sales associate Kaylee was…

Your Raymour sales associate Kaylee was outstanding. Kaylee took time to listen to all our concerns, she listened to what types of mattresses and couch we were looking for, our price range, and she helped us find exactly what we were looking for. She went well above and beyond what a normal sale associate would do. We look forward to shopping at Raymour&Flanigan again.
Anne & Damon

September 4, 2023

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