The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more
Company replied
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I knew what I was looking for in a couch. I spent some time testing a bunch of different ones for comfort and taking pictures of the possibles. I then went home and looked them up online to check si... See more
Company replied
Andrew. He was wonderful,professional and courteous. He was never pushy but was always there to help and answer questions. He did a great job.
Long story short the platinum protection plan sucks and I basically have to lose my coverage after two years, take a store credit and pay $500 more out of pocket in order to get the same couch just a... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
500 Jay Scutti Boulevard, Suite 100, 14623, Rochester, NY, United States
- 5852721870
4.8
Excellent
239 reviews
Replied to 7% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrew
Andrew. He was wonderful,professional and courteous. He was never pushy but was always there to help and answer questions. He did a great job.
April 29, 2026
The ease of purchase
The ease of purchase, great financing, quick delivery
Andrew and Kaylee were great.
April 15, 2026
Experienced helpful staff
April 21, 2026
Organization is the keynote to success
Your store is open, clean with a lot of choices. The furniture is too quality. We have purchased a lot of furniture from Raymore and Flanigan
April 15, 2026
Great Customer service that helped to…
Great Customer service that helped to find and what I wanted to buy. Not at all pushy with me I have always loved buying items there and will again.
April 12, 2026
Boba was above a 5 star Customer…
Boba was above a 5 star Customer Service Rep. she was very patient with us and understanding. We were not sure what we wanted at first and she took her time explaining everything with us. I highly suggest you look for her when you go to shop at the store. Thanks,
Nancy & Laurie
April 10, 2026
A kind courteous sales rep named…
A kind courteous sales rep named Mohamed took very good care of me. He went above and beyond! Thank you Mohamed and Raymour Flannigan....from Cyndie in Rochester, N.Y.
March 30, 2026
Pleasant Experience at Raymour & Flanagans
Edward Ruef was very nice and helpful - he was not pushy or constantly hovering which was nice. He let me look around on my own and gave me direction as to where I might look for what I wanted. I bought a beautiful couch at a great price and the whole experience was very nice.
March 29, 2026
We had a great shopping experience with…
We had a great shopping experience with Quentin Brooks. We were looking for 2 specific chairs and he rounded them up for us and gave us lots of time to try them and decide.
He was pleasant and engaging!
Thank you!!
Deb and Randy
February 13, 2026
Unprompted review
Recliner broke in 4 months
Let me first start off by saying our salesman, Robert, was great.
We decided to purchase a 1,000$ recliner for elderly family members. After only having the recliner for 4 months, it stopped working. It took an act of God to get them to schedule a service person to come out. After 2 1/2 weeks, the repairman came out and told us what we already knew: it’s broken. Now we wait AGAIN. And there’s no telling how long this time is gonna take…
February 6, 2026
Had a great experience the second we…
Had a great experience the second we walked in and was greeted by Kaylee Perry. She directed us in the right direction and helped us with everything that we needed for our new furniture. She was amazing with great customer care and service. Highly recommend her for all your furniture needs.
February 1, 2026
Unprompted review
Living room set - Jason Santora
I worked with Jason Santora on finding a living room set. Very helpful and answered every question I had, and offered up some suggestions on points I had not thought of. Above and beyond to make sure I made the right choice. Outstanding salesman!
January 24, 2026
Unprompted review
the warranty i paid for 4 years ago…
the warranty i paid for 4 years ago made a big difference. I had a good experience with the staff
January 24, 2026
Best sales representative
The sales representative was super helpful. He was very knowledgeable on all mattresses on display. It was very easy to pick out the mattress that best suited us. He made our experience at the store a pleasant one.
September 13, 2025
Customer service was great
Customer service was great. Attentive and knowledgeable. Had a great experience.
September 8, 2025
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