Raymour & Flanigan - HenriettaReviews 

246
TrustScore 4.5 out of 5

4.7

500 Jay Scutti Boulevard, Suite 100, 14623 Rochester, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more

Company replied

Rated 5 out of 5 stars

I knew what I was looking for in a couch. I spent some time testing a bunch of different ones for comfort and taking pictures of the possibles. I then went home and looked them up online to check si... See more

Company replied

Rated 5 out of 5 stars

Your Raymour sales associate Kaylee was outstanding. Kaylee took time to listen to all our concerns, she listened to what types of mattresses and couch we were looking for, our price range, and she h... See more

Rated 5 out of 5 stars

We had a great experience. Our salesman was very helpful and patient. Showed us a lot of samples of furniture. Customer service was also great. Thanks.


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 500 Jay Scutti Boulevard, Suite 100, 14623, Rochester, NY, United States

  • 5852721870

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(246)

3,788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The chairs have them broken for over a…

The chairs have them broken for over a year. Still haven’t had it replaced! Our dressers still haven’t received the parts to fix the drawers. The furniture is expensive and they don’t even try to make an attempt to fix the problems. They don’t even call you back! They are the worst!

June 19, 2026
Rated 5 out of 5 stars

Joe Lovullo was so thoughtful

Joe Lovullo was so kind, thoughtful, and knowledgeable. This was our first time buying furniture and Joe made it a wonderful experience. We will come back to this location for Joe in the future.

May 27, 2026
Rated 5 out of 5 stars

I purchased a new mattress

I purchased a new mattress. The salesman is very knowledgeable, friendly, caring and helpful. My husband and I have made many purchases from Raymour and Flanagan over the years, and we are more than happy with our choices.😊

May 22, 2026
Rated 5 out of 5 stars

Andrew

Andrew. He was wonderful,professional and courteous. He was never pushy but was always there to help and answer questions. He did a great job.

April 29, 2026
Rated 5 out of 5 stars

Boba was above a 5 star Customer…

Boba was above a 5 star Customer Service Rep. she was very patient with us and understanding. We were not sure what we wanted at first and she took her time explaining everything with us. I highly suggest you look for her when you go to shop at the store. Thanks,
Nancy & Laurie

April 10, 2026
Rated 5 out of 5 stars

Pleasant Experience at Raymour & Flanagans

Edward Ruef was very nice and helpful - he was not pushy or constantly hovering which was nice. He let me look around on my own and gave me direction as to where I might look for what I wanted. I bought a beautiful couch at a great price and the whole experience was very nice.

March 29, 2026

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