The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more
Company replied
I knew what I was looking for in a couch. I spent some time testing a bunch of different ones for comfort and taking pictures of the possibles. I then went home and looked them up online to check si... See more
Company replied
Your Raymour sales associate Kaylee was outstanding. Kaylee took time to listen to all our concerns, she listened to what types of mattresses and couch we were looking for, our price range, and she h... See more
We had a great experience. Our salesman was very helpful and patient. Showed us a lot of samples of furniture. Customer service was also great. Thanks.
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
500 Jay Scutti Boulevard, Suite 100, 14623, Rochester, NY, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The chairs have them broken for over a year. Still haven’t had it replaced! Our dressers still haven’t received the parts to fix the drawers. The furniture is expensive and they don’t even try to make an attempt to fix the problems. They don’t even call you back! They are the worst!
We had a great experience. Our salesman was very helpful and patient. Showed us a lot of samples of furniture. Customer service was also great. Thanks.
Joe Lovullo was so kind, thoughtful, and knowledgeable. This was our first time buying furniture and Joe made it a wonderful experience. We will come back to this location for Joe in the future.
Great and simple process.
Good store and relax atmosphere.
Great sales personal as well.
I purchased a new mattress. The salesman is very knowledgeable, friendly, caring and helpful. My husband and I have made many purchases from Raymour and Flanagan over the years, and we are more than happy with our choices.😊
Your sales person was very helpful and made everything very easy for me to select the item that I was looking for
Andrew. He was wonderful,professional and courteous. He was never pushy but was always there to help and answer questions. He did a great job.
The ease of purchase, great financing, quick delivery
Andrew and Kaylee were great.
Your store is open, clean with a lot of choices. The furniture is too quality. We have purchased a lot of furniture from Raymore and Flanigan
Great Customer service that helped to find and what I wanted to buy. Not at all pushy with me I have always loved buying items there and will again.
Boba was above a 5 star Customer Service Rep. she was very patient with us and understanding. We were not sure what we wanted at first and she took her time explaining everything with us. I highly suggest you look for her when you go to shop at the store. Thanks,
Nancy & Laurie
A kind courteous sales rep named Mohamed took very good care of me. He went above and beyond! Thank you Mohamed and Raymour Flannigan....from Cyndie in Rochester, N.Y.
Edward Ruef was very nice and helpful - he was not pushy or constantly hovering which was nice. He let me look around on my own and gave me direction as to where I might look for what I wanted. I bought a beautiful couch at a great price and the whole experience was very nice.
We had a great shopping experience with Quentin Brooks. We were looking for 2 specific chairs and he rounded them up for us and gave us lots of time to try them and decide.
He was pleasant and engaging!
Thank you!!
Deb and Randy
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.