The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more
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I knew what I was looking for in a couch. I spent some time testing a bunch of different ones for comfort and taking pictures of the possibles. I then went home and looked them up online to check si... See more
Company replied
Long story short the platinum protection plan sucks and I basically have to lose my coverage after two years, take a store credit and pay $500 more out of pocket in order to get the same couch just a... See more
Company replied
Your Raymour sales associate Kaylee was outstanding. Kaylee took time to listen to all our concerns, she listened to what types of mattresses and couch we were looking for, our price range, and she h... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
500 Jay Scutti Boulevard, Suite 100, 14623, Rochester, NY, United States
- 5852721870
4.8
Excellent
251 reviews
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Replied to 0% of negative reviews
Typically replies within 24 hours
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What a ripoff!
Long story short the platinum protection plan sucks and I basically have to lose my coverage after two years, take a store credit and pay $500 more out of pocket in order to get the same couch just a different color because THE STORE no longer sells it! (Even though I was quoted 100 by the manager Katie) so it’s a lose lose all the way around oh and I was told they had to take my old furniture so basically I am stuck buying a new couch and spending the money. I will absolutely not be back after this is finished.
February 12, 2023
Reply from Raymour & Flanigan - Henrietta
Hi Kiesha. We are so sorry you aren't satisfied with your Platinum Protection Plan. We'd be happy to discuss this further. Please email us your experience to RFCare@raymourflanigan.com so that we can reach out to you. -Jeff V.
Sabrina was very professional and…
Sabrina was very professional and helpful. We appreciated her allowing us to look around on our own but it when we had questions she made us a priority. We had a great experience.
January 14, 2023
Reply from Raymour & Flanigan - Henrietta
Thank you Melinda Rittenhouse for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.
The woman who worked with me was…AWESOME
The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I was after, found me options, explained everything well (even though I'm not a fan of your limited delivery options) and helped me get in/out quickly. Do they always gather en masse near the front door like that? Not cool.
January 7, 2023
Reply from Raymour & Flanigan - Henrietta
Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed working with our team member!! As for the group near the door, we apologize for any discomfort it may have caused you and we will work to keep our guests comfortable in the future. Thanks again for choosing us and we hope to see you soon. -Jeff V.
Reply from Raymour & Flanigan - Henrietta
Thank you Jason Helsdon for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Lots of quality selections at a good…
Lots of quality selections at a good price. wonderful salesperson.
December 30, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you JaneKfor your review. We're happy to hear you found our service, selection, and prices to be excellent!! We hope to see you again. -Jeff V.
Salesman was very informative
Salesman was very informative. And found us why we were looking for
December 28, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Joseph Terzo for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.
I knew what I was looking for in a…
I knew what I was looking for in a couch. I spent some time testing a bunch of different ones for comfort and taking pictures of the possibles. I then went home and looked them up online to check sizes and reviews. When I went back to the store, all I had to do was tell the salesperson what I wanted and I was done in 30 minutes.
December 8, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Linfor your 5 star rating! We're happy to hear your experience felt easy!! Enjoy your new furniture. -Jeff V.
Chris was accommodating and very…
Chris was accommodating and very helpful. I was able to make my purchase fast and easy.
December 7, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you for taking the time to leave a review, Kim! We're happy to hear that your sales associate was helpful and accommodating!! Enjoy your new furniture. -Jeff V.
Salesperson was very helpful
Salesperson was very helpful, we made our purchase and was finished in less than a half hour!!!
December 6, 2022
Reply from Raymour & Flanigan - Henrietta
Hi Art,Thank you for your excellent review! We're happy to hear your sales person was helpful and efficient!! Enjoy your new furniture. -Jeff V.
Edward Ruef was professional
Edward Ruef was professional, well knowleded regarding the furniture, and made the process super easy! I visited the store multiple days in a row and Edward was able to assist each day!!
November 26, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Joe Lessard for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.
Rob was a great help and fun!
November 14, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Dawn Child for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture. -Jeff V.
Edward was friendly and left me alone…
Edward was friendly and left me alone giving me the time I needed to choose my recliner. No pressure and even recommended a place nearby to grab a bite to eat
November 10, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Annefor you 5 star rating! We're happy to hear your salesman was so helpful and made your experience feel easy!! Enjoy your new recliner! -Jeff V.
Wonderful Staff
The sales lady/manager (I forget her name) that I worked with. Was knowledgeable and patient with me.
November 9, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you for your review BMF We are happy to hear that your sales person was knowledgeable and patient!! Enjoy your new furniture. -Jeff V.
Robert our sales rep was very nice and…
Robert our sales rep was very nice and knowledgeable.
November 6, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you for your review Yolo We are happy to hear that your sales person was knowledgeable and nice!! Enjoy your new furniture. -Jeff V.
Great selection
Great selection, even in the outlet section. Customer service was excellent as well.
November 5, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Kevin ofor your review. We're happy to hear you enjoyed our service and selection!! We hope to see you again. -Jeff V.
Jason was helpful
Jason was helpful, listened to what I wanted and made the process very successful!
October 25, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Joyce Kennedy for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.
They always have want I'm looking for
They always have want I'm looking for. Staff is very friendly and helpful. Delivery is ways on time
October 24, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Debbie Noll for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
amazing experience
Working with Jason was amazing. He was more Than a salesman. He was patient and kind, answered all of our questions and helped us decide what was best for us. We chose the perfect sectional couch. Can’t wait to receive it! Shopping at Raymour & Flanigan was a wonderful experience and we will definitely be back! Thanks Jason!
October 8, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Angela for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Furniture Shopping
Nice store, no high pressure sales. Good selection of items in main showroom, outlet showroom and even clearance section.
October 15, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you Websterfor your review. We're happy you enjoyed our selection and you didn't feel pressured by our team!! We look forward to seeing you again. -Jeff V.
Wonderful service in replacing our…
Wonderful service in replacing our mattress. Manager Steve was patient and very helpful. Very courteous
October 13, 2022
Reply from Raymour & Flanigan - Henrietta
Thank you for taking the time to leave a review, Susan! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.
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