Raymour & Flanigan - Jersey City Reviews 

97
TrustScore 4.5 out of 5

4.4

440 Route 440, 7305 Jersey City, NJ, US


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Rated 5 out of 5 stars

I worked with Garyl Robinson. My first visit to the store was just to look around. Gary asked what I was looking for and showed me a few options. I liked that he wasn’t pushy, he gave me stats on item... See more

Company replied

Rated 5 out of 5 stars

If you are talking about the sales representative. He was very knowledgeable about the couch I selected on line. He was also very helpful about bringing out some of the items I hadn't considered or... See more

Company replied

Rated 5 out of 5 stars

Sales Rep Garyl Robinson is always available by multiple means. Very responsive and attentive regardless of the total amount of the order. He is very knowable of the items and is able to quickly re... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 440 Route 440, 7305, Jersey City, NJ, United States

  • 2012531781

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.4

All reviews

(97)

4,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Great salesman

Armando is outstanding in his professional role.

July 4, 2021
Raymour & Flanigan - Jersey City logo

Reply from Raymour & Flanigan - Jersey City

Hi Dennis! Thank you for telling us about your experience. Thank you for furniture shopping with us! -CE

Rated 5 out of 5 stars

Gaston Diaz in the Jersey City store…

Gaston Diaz in the Jersey City store was very helpful. He helped me find the furniture piece I was looking for and arranged for a speedy delivery!

June 14, 2021
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Reply from Raymour & Flanigan - Jersey City

Hi Pearl! We want to thank you for telling us about your experience. We are looking forward to seeing you again soon! -CE

Rated 4 out of 5 stars

I was pleased to purchase the Mariana…

I was pleased to purchase the Mariana dresser for one of my bedrooms and this was done via text. The reason for four stars is that platinum cover was added and I did not want or ask for this. Luckily I checked the price before I signed anything and asked for it to be removed.

May 29, 2021
Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Jersey City

Hello Ingrid! We are happy to hear your visit to our store was pleasant. We hope you're enjoying your new furniture!

Rated 5 out of 5 stars

Excellent

Excellent, seamless, easy ordering online of my box spring as well as fast, professional next day delivery..! Ty.

April 17, 2021
Rated 1 out of 5 stars

I bought a mattress in hopes of…

I bought a mattress in hopes of receiving it by April 4th, as I was told I can have it when I'm ready. Our move was planned around this date, when I called to verify, I was advised they do not deliver on that date due to the holiday.

I was given the speech just for sale tactics.

I also did not have a time table when to expect a couch I bought, so I had to verify this myself.

March 31, 2021
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Reply from Raymour & Flanigan - Jersey City

Hi Mark. We are very sorry for the delay with your delivery. We sincerely apologize for the inconvenience this delay has caused and we would be happy to get you in touch with our leadership team to talk about this further with you. Please email us at RFCare@raymourflanigan.com with your order details. Thank you. -MR

Rated 5 out of 5 stars

Our purchase yesterday was stress free…

Our purchase yesterday was stress free and fast. We were delighted when we walked into the store and the sales associate who greeted us was the same associate (Ruth Ann De Perio) who assisted us last summer when we purchased bedroom furniture for our granddaughter and a new couch for our family room. We explained what we needed this visit to Ruth Ann and in minutes she showed us three different variations of what we were looking for. We made our decision, paid and we were out the door all in under 45 minutes. Our furniture will be delivered this coming Saturday. The billing department was quick and efficient and Ruth Ann and the billing associate were friendly, professional and a joy to work with. Thank you.

March 29, 2021
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Reply from Raymour & Flanigan - Jersey City

Hi Katharine! Thanks for taking the time to leave us such a helpful review about your shopping experience! Thank you for furniture shopping with us! -MR

Rated 2 out of 5 stars

Wish the communication from R&F was a little more fluid.

First time I tried to buy my dresser, the website had problems. I ended up in a R&F chat, which didn’t resolve anything. I was even denied a discount. Tried again a few days later ... and now it’s out of stock. Ended up buying a different dresser. I have not been contacted yet about my delivery date ... but I am contacted about a review. I truly enjoy R&F furniture but this latest experience left me a bit disappointed. I hope the delivery will go well and that the dresser will be beautiful.

March 28, 2021
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Reply from Raymour & Flanigan - Jersey City

Hi Ana. We're so sorry to see this review from you! We'd like to look into your issue to see how we can help get this resolved. Please email us at rfcare@raymourflanigan.com with more details. Thank you.

Rated 5 out of 5 stars

Chris was very helpful in solving the…

Chris was very helpful in solving the problem we had in fitting furniture into our apartment. He showed us various options that should work. The people at the jersey city location are always pleasant and helpful. And the follow up after a purchase is welcome.

March 25, 2021
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Reply from Raymour & Flanigan - Jersey City

Hi Dorothy! Many thanks for taking the time to leave us such a helpful review! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

So Satisfying Delivered with…

So Satisfying Delivered with Outstanding Service and politely Handed ‼️‼️‼️

March 19, 2021
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Reply from Raymour & Flanigan - Jersey City

Hi Theresa! It's nice to see you enjoyed your experience shopping with us. We hope you enjoy your new furniture! -MR

Rated 4 out of 5 stars

The service was good until the delivery

The service was good, the only thing I didn't like was when I asked the delivery men to put on shoe cover he said they were not allowed to do that. I was surprised especially since we are dealing with a pandemic therefore walking through the home with shoes on our carpet we just cleaned that did not sit right with me.

March 17, 2021
Rated 5 out of 5 stars

Perfect!

Perfect! Every aspect from ordering online to delivery set-up and quality! Although we paid a delivery fee, I still gave them a tip! Hard workers!

March 1, 2021
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Reply from Raymour & Flanigan - Jersey City

Hi Kelly! It's nice to hear you enjoyed your experience shopping at Raymour & Flanigan. We are looking forward to seeing you again soon! -MR

Rated 1 out of 5 stars

Horrible service

I understand that Covid has delayed delivery for customers but the service I have received was horrible. I placed a order for 7pc dining set & sectional and I had to call to check on my order thankfully I did I was told bye customer service that my 7 PCs will be delivered but I’m waiting on 2 items for sectional, ok no problem but to only receive 5pcs and now waiting on my sectional and 2 chairs missing from my dining set. I called to check on my order for missing items and to be told that it will be delivered until mid December? I was pissed because I was told I was waiting on one more item so it can be delivered which was to arrive to store 11/24 and now I’m waiting on the whole sectional. Nope 👎 I want my money back paid in full and been patient with them but at this point they taking my items from my order to complete someone’s else’s other's!!!
horrible service never have I ever experienced this...

November 25, 2020

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