Raymour & Flanigan Reviews 

65,217
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 4,728 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated sales staff for being remarkably helpful, friendly, knowledgeable, and patient during their showroom visits. Customers consistently appreciate the remarkably smooth purchasing process, welcoming store environment, and professional assistance provided by the team members. However, some customers also noted rather slow customer service responses and prolonged delivery delays. Many consumers mentioned experiencing serious difficulties when trying to reach customer support teams over the phone. Several other buyers experienced frustrating issues regarding missing furniture pieces, damaged items, or incorrect order details upon arrival.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, highlighting a nice selection of sofas,... See more

Service

Consumers find service to be positive, highlighting how helpful, knowledgeable, and patient the sales staff... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers highlight helpful, kind, and... See more

Delivery service

Reviewers mention mixed feedback about delivery service, with many customers praising timely arrivals,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service and delivery people were great! Except, you delivered the area rug and bedroom set to 2 different addresses at 2 different times, and the dresser drawers are each 3 different colors,... See more

Rated 5 out of 5 stars

Adam was friendly and was able to show us a few options based on what we told him we were looking to get. A little more than we were looking to spend, but there were a few additional features that we... See more

Rated 5 out of 5 stars

Our entire visit with our salesman Daniel was great! He listened to our needs, showed us several options, and helped us with our decision. Once during final pricing, we had to speak with the manager.... See more

Rated 5 out of 5 stars

Purchasing furniture can be extremely difficult and exhausting, however Lena made my visit simple and pleasant. She took the time to listen to my needs and together we chose the nicest selection of f... See more


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Children's Furniture Store
  5. Home Goods Store
  6. Interior Designer
  7. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

65K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(65,217)

4,829 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice Salespeople

Salesperson was attentive but not pushy. Answered questions. My second experience with R&F. Definitely reommend.

October 14, 2026
Rated 5 out of 5 stars

Grea Customer Svc

Great experience from walk-in to purchase. Dave gave us a brief overview of the areas we were looking to furnish to start then he gave us our space to decide, then came our list of questions which drove us to make final decisions. Great experience all the way around. We'll be back!!!!

October 18, 2026
Rated 5 out of 5 stars

Stress - Free Experience!

Our salesperson was pleasant and knowledgeable about purchasing a mattress. He made this daunting task very doable. He listened carefully to my needs and offered helpful suggestions tailored to my preferences and budget. The process felt stress-free from start to finish. I appreciated his patience as I asked questions and took my time making a decision. I left the store feeling confident in my purchase and satisfied with the level of care I received.

October 17, 2026
Rated 5 out of 5 stars

Sharon Praylow my consultant

Sharon Praylow my consultant. Sharon took her time and listened to our needs, and showed options so we would be happy with our purchase. I was extremely happy with our choices. Very customer friendly and looked out for us. To tell the truth if it wasn’t for Sharon I probably would’ve walked out without a purchase.

October 18, 2026
Rated 5 out of 5 stars

Lydia was the best to work with

Lydia was the best to work with! She helped us find the exact sectional to fit our living room and didn't give up until we found the perfect one! The selection of fabrics is amazing and the price was great! We have purchased several pieces over the years and are always so happy with them!

October 18, 2026
Rated 5 out of 5 stars

The manager and the sales…

The manager and the sales representative were really helpful. They were not pushy, they were supportive. Another was really informative and understood what we wanted. Great experience.

October 18, 2026
Rated 5 out of 5 stars

Friendly knowledgeable staff & Company supports the community

I was attending a SMILEMA event on site and when I wandered in, looking lost, a friendly associate came up and helped me find my way. At the end of the evening when the event was over, same associate helped me wrap up sale of a lamp and even helped me get it to my car. Impressed by company's support of SMILEMA and the helpful service of staff.

October 17, 2026
Rated 5 out of 5 stars

The staff was efficient

The staff was efficient, helpful and professional.
We called to ask if an item was on the display, in the showroom and the receptionist connected us to an associate, immedately. We got confirmation and directions to the location. The sales associate greeted us upon arrival and our purchase was seamless. Thank you.

October 17, 2026
Rated 5 out of 5 stars

The layout of the store was open and…

The layout of the store was open and easy to navigate. Especially after Conrad's quick review of the layout of the showroom on his initial contact.
Our sales person was very helpful. Didn't stalk us but was available when we had questions. Conrad was very knowledgeable about various items. He was also quick to pick up on what we were looking for.

October 17, 2026

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