Mohamed was very professional, helpful and friendly. He was not pushy or annoying trying to up sell. he knew his stuff. Got me in exactly the right configuration in 5 minutes or less.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our sales person Justin Stineman make our shopping experience less stressful! We are looking for a table size that isn’t very popular and he helped us with different options! He even started a custom... See more
Carl was amazing. He approached us as soon as we walked in, gave us space to look around the store on our own but made sure he checked on us every so often to answer questions we had, without making u... See more
The receipt told us pickup of out sofa was thursday by 4:00 at lancaster location. We rented a truck and when we went to pick it up- it wasnt there- wont be there until next tuesday I am livid - the... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
Park City Center 600, 17601, Lancaster, Pennsylvania, United States
- (717) 740-4251
4.5
Excellent
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection, ok reps
Great selection, but representatives just talk too much and try to make a sale when I only say I’m just checking around. Overall positive experience besides that.
February 5, 2025
Our associate Jared was very helpful…
Our associate Jared was very helpful and patient with us as we decided on a mattress and bed frame purchase.
February 1, 2025
The sales rep was very helpful
The sales rep was very helpful. However, he did promise me next day delivery which once in the store said that wasn’t available.
February 4, 2025
First purchase ever at Raymour & Flanigan
We knew exactly what we wanted, as we researched on line first, an L shaped desk. The salesman who met us, Mohamed, took us directly to the desk we planned to purchase, and was very helpful in completing the purchase.
February 1, 2025
Excellent Customer Service
Semir was great in helping us find the furniture that worked for our situation!
January 9, 2025
Never shop here.
My item purchased was shipped to a local warehouse but it can't be found, per a manager at the showroom. Instead of trying to locate it, they reordered it which means it will take even longer to get here. Doesn't seem like they know what is going on by the various phone calls I received. When I called to try and find out what was going on I received totally inappropriate response from the young woman who answered the phone, when I asked to speak to a manager, Jose got on the phone who was short, condensing and rude with his responses, definitely not someone who should be in a management position. If I was able to have given 0 stars I would have. I will never be shopping at this or any Raymour location again. So at this time I sit here with no idea when my rug, which was ordered on 12/27 and originally told 1-3 weeks for arrival, will arrive.
December 27, 2024
Excellent customer service
Kim greeted me soon after arriving, listened to what I was looking for, and lead me right to it! She showed me some options for arranging my space on the 3D simulator - fun! I told her some other ideas I had, and she helped me find several other pieces that would work within a specific space in my home. Very professional and thoughtful service.
December 30, 2024
Alice and Justin two great sales persons…
Alice and Justin are two of the sales people Raymour and Flanagan have at the new Park City Store in Lancaster, PA. Both were very friendly and willing to go to all ends to find what we were looking for. Justin went one step further and sent a text after after helping us. And a follow up with delivery since it was nite stands were not in this store. He also sent text wishing us a Happy New Year! He’s our kind of salesman! Great furniture for the budget minded customer.
December 23, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.