Raymour & Flanigan - Lawrenceville Reviews 

183
TrustScore 4.5 out of 5

4.7

3367 Brunswick Pike, 8648 Lawrenceville, NJ, US


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Rated 5 out of 5 stars

Immediately upon stepping in the store we were greeted and asked if we needed help, which we declined at that time. Later we were approached again, we asked for the sales girl who helped us during o... See more

Rated 5 out of 5 stars

We were looking for a mattress. Tammy helped us. We weren’t sure what we wanted but she spent the time helping us decide. She was very helpful and pleasant to work with.

Rated 1 out of 5 stars

Bed shipped with wrong assembly instructions and hardware. Had to call 4 times to reach anyone. Voicemails never returned. Store couldn't/wouldn't help. Replacements will take 4 days even after... See more

Company replied

Rated 5 out of 5 stars

Carla was very helpful in showing us several bedroom sets. Answered our questions and offered suggestions when we weren’t quite sure of what we wanted. Worked out a fair price which we were very hap... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 3367 Brunswick Pike, 8648, Lawrenceville, NJ, United States

  • 6097201422

4.7

Excellent

TrustScore 4.5 out of 5

183 reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(183)

4,408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michael DeMartini and Noel were very…

Michael DeMartini and Noel were very helpful and a pleasure to deal with.

October 14, 2020
Raymour & Flanigan - Lawrenceville logo

Reply from Raymour & Flanigan - Lawrenceville

Hi Alan! We want to thank you for telling us about your experience. We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Courteous sales person.

October 12, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Lakshminar! We are delighted to see you enjoyed your experience at Raymour & Flanigan. Thank you for furniture shopping with us! -MR

Rated 2 out of 5 stars

I’m a long-time customer of Raymour &… Love the furniture opportunistic sales people

I’m a long-time customer of Raymour & Flanigan what I don’t like about Raymour and Flanigan is that your sales people always give the impression that they’re really in it for the sale

September 26, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Peggy. Sorry to hear you had this experience in our showroom! That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -MR

Rated 5 out of 5 stars

Brenda Wilkinson at Piscataway outlet…

Brenda Wilkinson at Piscataway outlet was very patient and helpful

August 23, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Ajay! Thanks so much for telling us about your shopping experience. We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

My experience was great

My experience was great. Salesman was interactive enough and not pushy. Will definitely be back for additional purchases.

August 15, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Nick! Thanks so much for reviewing your experience with Raymour & Flanigan! We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

Loved the salesman Vinny

Loved the salesman Vinny. Excellent and informed.

July 11, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Arlene! Thank you for your 5-star review! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Great salesperson ( Cesar )

Great salesperson ( Cesar ). Helped us navigate to decide which table and chairs colors would work with our cabinets and used a massive screen for demonstrating features of the product, graphically.

June 29, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Justin! We are delighted to hear you had a great experience furniture shopping at Raymour & Flanigan! Have a great day! -MR

Rated 4 out of 5 stars

Customers not encouraged to social…

Customers not encouraged to social distance. Kids running all around the place un-attended. Checkout point funnels all customers and staff into a single point, no social distancing, very problematic.
Sales person was good but was constantly pulled away for phone calls, take care of the customer in front of you, not some random call.
Longtime customer of R&F but the checkout ( which also requires a manager in the mix??) is terrible... why do you need a salesman, manager and some person behind a counter all grouped together for an $800 chair purchase..
Please improve this.

June 25, 2020
Unprompted review
Rated 5 out of 5 stars

It was a pleasant experience with the…

It was a pleasant experience with the lady who helped me selecting my furniture she is very knowledgeable and patient

June 25, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hello Manuel! It's great to see your experience was awesome! We appreciate you shopping with us! -MR

Rated 1 out of 5 stars

Customer service is horrible!

Customer service is horrible! I have called for weeks to get my Platinum warranty honored. At the store they sell you this “warranty” to cover your furniture. What they don’t tell you is that they will charge you a 150 delivery fee and you have to call them for weeks so they can honor the warranty purchased. I spoke to so many representatives it was a joke and only 1 person was able to help me out at the end. Now I only have to wait for 5 weeks for the delivery. Not happy at all with their customer service. Not 1 person has called me after I explained my unsatisfying experience. Not what I expected from this place.

June 24, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Manuel. We are very sorry for the delay with your furniture and we sincerely apologize for the inconvenience this has caused. Please send your information (name, email, phone number and customer code) to rfcare@raymourflanigan.com. As a result of COVID-19 we are experiencing wait times longer than usual. Our team will reach out with additional follow up as soon as possible. Thank you for your patience during these times. -MR

Rated 5 out of 5 stars

We worked with Lisa in the king of…

We worked with Lisa in the king of prussia location. She was great. She showed us every possible sectional that met our needs. And walked around as we sat on every cushion to find our favorite. By the third couch she knew exactly what we wanted. She wasn't pushy at all. Great experience.

March 15, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Liz! Thank you for taking the time to write about your experience with Raymour & Flanigan! Have a great day! -MR

Rated 5 out of 5 stars

My sales person Mona was very…

My sales person Mona was very knowledgeable and courteous.

March 5, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Freddy! It's great to see you enjoyed your experience shopping at Raymour & Flanigan. We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

Exactly the attention we needed

Exactly the attention we needed
Rocco gave us exactly the support we needed, explained our options and helped us furnish our needs.

February 24, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Justin! We are thrilled to hear you had a great experience furniture shopping at Raymour & Flanigan! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

WEnt to the New R&F outlet in…

WEnt to the New R&F outlet in Lawrenceville NJ. Easy quick and pleasant experience. Nice selection of furniture. We were shopping for dining room set. Found a really nice set. Sales associate was awesome!!! Can’t wait for delivery tomorrow!!!

February 17, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi there! Thanks for taking a few minutes to leave us such wonderful feedback! Have a great day! -MR

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very accommodating to our needs. Huge thanks to Mitchell Green!

Generally shipping for furniture takes time but that was the shortest visit to a furniture store we've been to and we got exactly what we were looking for: a nice coffee table with its end tables.

February 10, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Omer! Thanks for taking the time to leave us such a great review! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

I was pleased at the attention given by…

I was pleased at the attention given by Alton in Lawrenceville.

January 15, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hello Sharon! It's nice to hear you had a fabulous experience with Raymour & Flanigan! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

sales person was excellent

January 14, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hello Joan! Many thanks for your kind review! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

i love that we didnt get jumped on the…

i love that we didnt get jumped on the second we walked in and our sales person was super helpful and honest.

January 8, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hello Maggie! It's great to see you had a fabulous experience! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Great Service and Quality Products

January 3, 2020
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Ed! It's nice to hear you had a wonderful experience at Raymour & Flanigan! We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

I enjoyed the opportunity to look…

I enjoyed the opportunity to look around the store without sales people hovering over me. Once I found what I wanted a sales person helped me out, and another sales person helped me with the decision in terms of aesthetics. I have purchased a lot of furniture from Raymour and Flanigan and it’s always been a positive experience from start to delivery.

December 30, 2019
Unprompted review
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Reply from Raymour & Flanigan - Lawrenceville

Hi Salvatore! We want to thank you for taking the time to write about your experience shopping with us! We hope you're enjoying your new furniture! -MR

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