We came in looking to upgrade our mattress. We had an idea of what we wanted and our salesperson Carole Denison priced a couple of options and when we asked if there was anything comparable but less e... See more
Company replied
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Ed was extremely knowledgeable, friendly, and professional. He didn’t try to push any particular mattress on us he let us decide what felt best. Spent more than anticipated but are confident that this... See more
Company replied
Visited the Raymour and Flanigan in Middletown, New York today was greeted by Todd he was professional kind, and very helpful. Gave us guidance on what choices we would like in terms of furniture, but... See more
Company replied
I was looking for a specific Sofa and Love Seat in Top Grain, Brown Color, Size, etc. and the Salesmen Frank spent so much time carefully and patiently listening to what I needed. He knew exactly what... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
30 Gibbs Court, 10940, Middletown, NY, United States
- 8453436800
4.8
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Salesman!!
Our salesman, Eric, was extremely knowledgeable & professional when assisting us in find the reclining loveseat we were interested in.
April 26, 2026
It was veasy because the furniture…
It was veasy because the furniture description was detailed with size, material, color, options, and all the links worked perfectly!
March 28, 2026
Raymour has it all
We love coming into Raymour where professionalism is key. We’ve purchased several items throughout the years & it’s always a pleasure to see Ed again
December 30, 2025
The salesman was delightful
The salesman was delightful. He was very helpful, knowledgeable.
He's name was John
October 7, 2025
Online shopping was simple and easy.
September 11, 2025
I had a good experience and Mike mmy…
I had a good experience and Mike my sales person was wonderful and patient. I was able to find my mattress.
August 31, 2025
Reply from Raymour & Flanigan - Middletown
Hello Danielle,
Thank you for taking the time to share your experience with us! We're delighted to hear that you had a good experience and that Mike was able to assist you with patience and care. It's wonderful to know you found the mattress you were looking for. We appreciate your feedback and your 4-star rating. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
our salesper
August 10, 2025
Reply from Raymour & Flanigan - Middletown
Hello Charles,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our salesperson. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our salesman was extremely helpful
Our salesman was extremely helpful. He listened to our needs and showed us a few options,
July 31, 2025
Reply from Raymour & Flanigan - Middletown
Hello Mary C,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our home furnishing consultant was able to assist you effectively and that you found the options presented to be helpful. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
I was pleased with the service provided.
July 21, 2025
Reply from Raymour & Flanigan - Middletown
Hello Eridelma Pascual,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the service you received at Raymour & Flanigan. Your satisfaction is important to us, and we always strive to provide the best experience for our customers. If there's anything specific you think we could improve upon, please feel free to let us know. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Sales person was very nice
Sales person was very nice, helpful and made us comfortable. We got a fair price and received free shipping which we appreciate. Most of order is coming the same week, we have to special order part of it for September but that is no problem for us, we are getting the part of the order we need the most. Over all a good experience
July 1, 2025
Reply from Raymour & Flanigan - Middletown
Hello Peggy,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our salesperson was able to make you feel comfortable and assist you effectively. It's wonderful to know that you appreciated the fair pricing and free shipping, and we're glad that the delivery schedule works well for you.
We strive to provide the best service and quality products to our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again!
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
The good and the bad...
The staff was very helpful and concerned. However, we paid $1100 for a desk and ther next day cancelled it. We were told a refund would be issued "right away".
It's 22 days later and no credit has been received.
We had to initiate a claim with Discover
June 6, 2025
Unprompted review
Reply from Raymour & Flanigan - Middletown
Hello Stan,
Thank you so much for taking the time to share your feedback with us. We’re truly glad to hear that our staff was helpful and attentive during your visit. However, we are genuinely sorry for the inconvenience you faced with the refund process for your desk purchase.
We completely understand how frustrating it can be to wait for a refund, and we want you to know that we are here to support you in resolving this issue as quickly as possible. Please don’t hesitate to reach out to our customer service team at your earliest convenience. We want to ensure that this matter is addressed promptly and to your satisfaction.
Your satisfaction means a great deal to us, and we truly appreciate your patience and understanding during this time. Thank you for bringing this to our attention.
Warm regards,
Raymour & Flanigan Customer Service Team
Reply from Raymour & Flanigan - Middletown
Dear Wendy Galligan,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our saleswomen. At Raymour & Flanigan, we strive to provide exceptional service to all our customers, and it’s rewarding to know that we met your expectations.
Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to our store in the future and assisting you with any of your home furniture needs.
Warm regards,
The Raymour & Flanigan Team
Frank in the Middletown store was very…
Frank in the Middletown store was very helpful and pleasant to talk with.
June 4, 2025
Reply from Raymour & Flanigan - Middletown
Dear Maria,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Frank was able to assist you in such a helpful and pleasant manner at our Middletown showroom. Providing excellent service is a top priority for us, and it's always wonderful to hear when our team members make a positive impact.
Your feedback is greatly appreciated, and we will be sure to pass along your kind words to Frank and the rest of the team. If there's anything else we can do for you, please don't hesitate to reach out.
Thank you once again for your review and for choosing Raymour & Flanigan for your home furniture needs.
Best,
The Raymour & Flanigan Team
Ed is the best!
Ed was extremely knowledgeable, friendly, and professional. He didn’t try to push any particular mattress on us he let us decide what felt best. Spent more than anticipated but are confident that this is the last mattress we ever need to buy. The Memorial Day sale was a bonus.
May 24, 2025
Reply from Raymour & Flanigan - Middletown
Dear Customer,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Ed provided you with knowledgeable, friendly, and professional service. It's great to know that you felt comfortable making your own decision without any pressure. We're also glad you could take advantage of our Memorial Day sale.
Enjoy your new mattress, and we hope it brings you many restful nights!
Best regards,
The Raymour & Flanigan Team
Francisco was great to work with
Francisco was great to work with. He helped bring our vision to life and made gentle suggestions based on what we were trying to do and with the color. When we need more furniture, we will definitely be working with hi. Again!
May 18, 2025
Reply from Raymour & Flanigan - Middletown
Hi Caitlyn Quinn,
Thank you for your positive feedback! We're thrilled to hear that Francisco helped bring your ideas to life and provided valuable suggestions. We appreciate your kind words and perfect rating.
We look forward to assisting you with future furniture needs and are excited to work with you again. If you need anything else, please reach out.
Best regards,
The Raymour & Flanigan Team
Pleasant and Professional Service
I was looking for a specific Sofa and Love Seat in Top Grain, Brown Color, Size, etc. and the Salesmen Frank spent so much time carefully and patiently listening to what I needed. He knew exactly what I was looking for, esp. since my Living room is on the smaller size. He then showed me a set that was so Perfect and 100% exactly what I was looking for. He set up Delivery to arrive in 3 days. I couldn't be happier with such a kind and professional person, who cares about His customers.
May 11, 2025
Reply from Raymour & Flanigan - Middletown
Dear Betty,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Frank was able to assist you in finding the perfect sofa and love seat for your living room. It's great to know that his patience and understanding of your needs made your shopping experience enjoyable and successful.
We are committed to providing excellent service and ensuring our customers find exactly what they are looking for. Your kind words and 5-star rating mean a lot to us and will certainly be shared with Frank and the rest of our team.
We hope you enjoy your new furniture and look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Middletown
Hello Patricia,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our service very helpful. Providing a great experience for our customers is our top priority, and your positive review means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
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