Raymour & Flanigan Reviews 

Our salesman, Teon, greeted us, and once we told him what we were looking for he explained briefly the necessary points and told us to look around and he’d be there if we had any questions. He didn’t follow us around (which is very annoying to us) but let us look on our own. He was very knowledgeable when it was time to purchase. All in all a very pleasant experience. Hopefully, this will continue with the delivery service!

I worked with Joe M at the Brick store we furnished a Bedroom and a Living Room. It was an easy process and we accomplished a lot in a short time!

I Love how the delivery mens make sure they set up the furniture into the house properly and also the remote for the bed wasn’t working and they try to find out the problem and get it rectified

Robert, the salesperson and the delivery crew were top notch. I could not have asked for better service.

Lisa was very informative and helpful. She helped me find a recliner I was happy with

Delivery team excellent! Back and cushion of plaid side chair off color from sides of chair. Apparently from a different material run. Whites and tans of the plaid are brighter on back and cushion than on the sides of chair.

It's so easy to order online.

Great fast service, very nice customer service I even got a free gift

The staff was helpful and delightful from the moment we walked in to the moment we left. Answered every question my husband had without annoyance and he had a lot.
We came in to purchase a mattress and the young lady that help us definitely got her steps in that day for sure!
Ask for Alex she's amazing you won't be disappointed

We were greeted as we entered the store and the consultant worked with us for the next two hours to show us options for our search. Even though we spent a lot of time, it was productive with him giving us plenty of time to discuss our choices without feeling pressure to buy something.

The team member who helped us with buying our new sofa was very nice AND patient- as we went up and downstairs more than once.

Honestly Lynaya from the York store is what made the whole experience wonderful. We got our sofa on 7/18. We went in a month before that and were completely discouraged we felt rushed and not heard. We went back after looking at multiple stores and brushed off the sales associates so we could look by ourselves. We were planning on looking and just ordering online so we didn’t have to deal with anyone. Thankfully Lynaya came over and actually listened to what we wanted and helped us figure out everything. She was patient, kinda, understanding, not pushy, and just overall very helpful. I 100% recommend asking for her when you walk in.

Kristen was very knowledgeable and helpful to us in selecting a new mattress and foundation. She took her time and explained why some were better selections than others. Thank you Kristen!!

On March 24, 2026, a three piece sectional was delivered to our home. One of the three pieces was damaged and one was stained. It took three and half weeks for the Raymour and Flanigan repair team to come to our home to see the damage...they needed to take pictures (even though we had sent in pictures) removed the stain and then determined that the defective piece would need to be replaced. They told us that we would hear from Raymour Flanigan within 24 hours. No call was received. We called three days later to learn that a replacement piece would have to be special ordered. Two weeks later we called again to confirm that the piece had been ordered. It was not...."the ticket" was never closed and so the order was then placed...now over four weeks after the delivery. We were told end of May. We called end of May and told the order was pushed out to mid June. Called mid June, order pushed out to July 1. Called July 1, order pushed out to July 10th. We called July 13th and told the order had just been filled and were ready to arrange delivery...six days later....finally received on July 18th.

This situation was not fully resolved for 16-1/2 weeks. Raymour and Flanigan never called us throughout this time period to keep us posted on the progress, not without us calling first. Raymour and Flanigan never offered a discount, different product, or special attention to a quick delivery once the order was filled. We feel as customers that we were not taken care. Once we paid for the sectional in full, it took much effort on our part to get this done, with the ball dropped several times by those in charge of delivering to our home a product that was without defect.

It will be difficult for us to visit a Raymour & Flanigan store in the future or to recommend it to others because of the way we were treated. Customer service was nonexistent for us as we worked patiently through this issue to finish furnishing our new home.

Xavier has been amazing with us! He doesn't push but finds out any answers we may need. He's friendly and got us in and out within 30 minutes.

Definitely this store deserves a 5+stars I’m very happy with my exchange furniture. I strongly recommend Raymour&Flanigan.. they came home see the damages and gave me a credit for a new leaving room. I got the new set today I’m excited

Sales representative was great help finding right piece.

Unable to reach a representative. Tried numerous days at different timelines. Recording states to call back at a later time, every single time.