Raymour & Flanigan - Norwalk Reviews 

162
TrustScore 4.5 out of 5

4.7

641 Connecticut Ave, 6854 Norwalk, CT, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I had a great experience when I visited the store on 12-3-22. On that date I was told the furniture would be available 12-5-22 but when I went to return to the store on 12-8-22; I was told the furnitu... See more

Company replied

Rated 5 out of 5 stars

I was dreading shopping for a new chair. I selected your store based on your good reputation and was not disappointed. Dan Mulhern made it a pleasant and successful experience. He took the time to und... See more

Company replied

Rated 5 out of 5 stars

We were greeted by our salesperson, Chris, who was extremely courteous. He asked us what we were interested in and then proceeded to show us a selected variety for that item. He was quite knowledgeab... See more

Rated 5 out of 5 stars

Kettly was fantastic. I learned more about what kind of bed frame could work for my adjustable base in 5 minutes than in weeks of shopping at other furniture stores! She had so much experience and... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 641 Connecticut Ave, 6854, Norwalk, CT, United States

  • 2038990705

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(162)

4,179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and good service

We picked out the living room on a previous visit. The visit yesterday was quick and fast. Saw the same salesperson and she wrote up the order and we were happy with another purchase.

July 4, 2021
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi Leo! It's great to see you enjoyed your experience. We look forward to seeing you again in the near future! -CE

Rated 5 out of 5 stars

Courteous service throughout

Courteous service throughout. Knowledgable salesperson who was attentive and eager to help us, along with being patient with us and having a friendly personality. Felt at ease in the store and able to browse freely while asking a lot of questions. An excellent overall experience.

June 27, 2021
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hello Andrew! Many thanks for taking the time to write about your experience at Raymour & Flanigan! We hope to see you again soon! -CE

Rated 5 out of 5 stars

Working with Rebecca was absolutely…

Working with Rebecca was absolutely wonderful! She was well-informed and very helpful. I will definitely return to buy more furniture when I’m ready, and I will contact her in advance so we can work with her again. We are excited to get our new sectional! We had a fantastic experience! The showroom is gorgeous!

June 12, 2021
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi Anamy! Thanks so much for taking the time to leave us such positive feedback! We hope you enjoy your new furniture! -CE

Rated 5 out of 5 stars

My Furniture

Practically all the furniture in my home is from Raymour and Flanigan.

Great quality, service and value.

May 5, 2021
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi there! It's great to see your experience was fabulous! We look forward to seeing you again in the near future!

Rated 5 out of 5 stars

The whole delivery went perfectly

The whole delivery went perfectly. Thank you!!

April 20, 2021
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi there! We are thrilled to see your experience was great! Thank you for furniture shopping with us!

Rated 1 out of 5 stars

On the same day of delivery our table…

On the same day of delivery our table was cracked and chipped. I submitted a claim the same day with pictures provided (twice) and no one has replied even though it said I should hear back in 48-72 hours. I tried calling and the hold time is so long it’s unbearable. I requested for a call back to avoid waiting and no one calls me back. Horrible customer service!

March 18, 2021
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi there. We're so sorry to hear you're having an issue with your furniture and we sincerely apologize for the inconvenience this has caused. We'd be happy to get you in touch with our leadership team to see how they can help. Just email rfcare@raymourflanigan.com with your purchase information. Thank you. -MR

Rated 5 out of 5 stars

The chair's were just what I was…

The chair's were just what I was looking for. Good price on sale. They came right on time
Diane

March 8, 2021
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi there! Thank you for the kind words! We hope to see you again soon! -MR

Rated 5 out of 5 stars

I had a good experience purchasing a…

I had a good experience purchasing a bedroom set for my son from Tatiana. She was very professional and knowledgeable. She was also very responsive and considerate of our needs, asking probing questions to help us to define and refine our choices. I appreciated it very much.

December 15, 2020
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi there! Thanks so much for taking the time to leave us such terrific feedback! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Excellent service so far

Excellent service so far, this is our 3rd purchase from F&F.

November 26, 2020
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hello Robin! Thanks for your kind review! Thank you for furniture shopping with us! -MR

Rated 5 out of 5 stars

I am very happy with the customer…

I am very happy with the customer service provided by Raymour and Flaningan at Norwalk. Starting with the store manager to all employees at the store, they are very helpful and friendly. I always get what I went looking for.

October 14, 2020
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hello Silvina! Thank you for taking the time to leave us such a helpful review about your shopping experience! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

I found everything I needed on the day…

I found everything I needed on the day I was there. All the furniture was beautiful and at a great price. Delivered the next day with a phone call prior for the delivery window. Thanks everyone!

September 21, 2020
Unprompted review
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi Jeanne! Thanks for your 5-star review! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

I got only what I needed.

I only needed one night stand and the Outlet lets you buy only what you need. Last year I went to buy a bed for my guest room and found a dresser and small cabinet on the way out. I have been shopping here for years,

September 17, 2020
Unprompted review
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi John! Thanks for taking the time to leave us such pleasant feedback! Have a great day! -MR

Rated 5 out of 5 stars

Best quality products and excellent customer service

The moment we entered your store at bway and 67th street, a sales rep,
Evelyn, welcomed us and took us upstairs. She was knowledgeable and recommended the best sofa bed sectional. She was patient and gave us space and time to check out the other sofas. At the end, we bought what she recommended as it was our best choice.
I love the quality and location of Raymour and Flanigan in NYC. The check out was seamless and efficient.

August 10, 2020
Unprompted review
Raymour & Flanigan - Norwalk logo

Reply from Raymour & Flanigan - Norwalk

Hi Helen! Thanks for taking the time to leave us such a thoughtful review about your shopping experience! We hope you're enjoying your new furniture! -MR

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look