Raymour & Flanigan - Orange Reviews 

213
TrustScore 4.5 out of 5

4.7

538 Boston Post Road, 6477 Orange, CT, US


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Rated 5 out of 5 stars

Our sales lady Kathy Morris was very helpful without being pushy! She helped us to find what what we needed & placed the order for us after we made our decision later in the day!

Rated 5 out of 5 stars

I was looking to buy a sleeper sofa online but called Customer Service to see if I could get a different delivery date before I purchased it. Delighted to say, I worked with an awesome sales person... See more

Rated 5 out of 5 stars

Came in to look at sofas and loveseats. We worked with Walter Krauchick. He was very helpful and knowledgeable and patient. He did not pressure us into any purchase. He gave us the time needed to make... See more

Company replied

Rated 5 out of 5 stars

Kristopher WITH A K was so wonderful and helpful. He gave me so many excellent options. We came in on a Saturday afternoon only halfway knowing what we wanted and he found us the perfect compromise, e... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 538 Boston Post Road, 6477, Orange, CT, United States

  • 2037992999

4.7

Excellent

TrustScore 4.5 out of 5

213 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(213)

4,094 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent , very satisfied.

April 26, 2021
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Theresa! It's nice to see your experience with us was enjoyable! Thank you for furniture shopping with us!

Rated 5 out of 5 stars

A wonderful sales associate named…

A wonderful sales associate named Christopher. He helped us find what we needed.

April 21, 2021
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Mary! It's nice to see your experience was excellent! We hope you're enjoying your new furniture!

Rated 1 out of 5 stars

I placed an order online

I placed an order online. And was given the run around by the customer service representatives. Still waiting for part of the order to be delivered and noone was able to answer my questions.

April 10, 2021
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hello Judite. We strive for excellent customer service and are sorry to hear about your experience. Please e-mail RFCare@raymourflanigan.com with further details so we can assist. Thank you!

Rated 5 out of 5 stars

Excellent service

Excellent service! Very very happy. Will come back again. Thank you!!!!

April 10, 2021
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Sally! It's great to see your experience was terrific! Have a great day!

Rated 5 out of 5 stars

Joanne was 👍 no pressure and we appreciated her expertise

We appreciated Joanne’s expertise and valued her knowledge. She was patient and very thorough. She made our experience very easy and enjoyable. 😊 thank you

March 28, 2021
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Teresa! It's nice to see you enjoyed your experience. We are looking forward to seeing you again soon! -MR

Rated 4 out of 5 stars

The sales experience was fantastic, but...

The sales experience was fantastic, I’ve purchased an entire home full of furniture in the past and it’s always wonderful... until we get to to payment desk and that’s where all the good gets sucked away and, my recent purchase was no different. The young man would not look up at me, converse with me and my transaction clearly was an annoyance and hindrance to his very important duties behind the counter. In the past pre Covid, I encountered the same dismissive attitude from the staff behind the counter where you pay. I even made a comment to him yesterday about his attitude and I was just ignored and handed my receipt. Rebecca, the sales team member that worked with me was outstanding.

March 25, 2021
Rated 1 out of 5 stars

I ordered online Sunday took my debit…

I ordered online Sunday took my debit card cash out on Monday called because I didn’t receive an email confirmation and non one could find my info or order told to call back in a couple of days. do you know how worried I was to hear this because my 2100.00 dollars was already out of my acccount and no one could locate my order. Then I finally get an email and told it’s out of stock well when will it be back in stock

December 9, 2020
Rated 5 out of 5 stars

The service has been great

The service has been great ! That's why I'm buying for the 3rd time. I shared my experience with my son and he also purchased and was pleased.

December 4, 2020
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Reply from Raymour & Flanigan - Orange

Hi Diane! Many thanks for leaving a review about your positive experience. We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

Chase was wonderful...he showed me many…

Chase was wonderful...he showed me many mattresses from the very best to what would be available in comparison within our budget. He listened to what I was looking for in a mattress....

September 14, 2020
Unprompted review
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Sandy! We are thrilled to hear you had a fantastic experience! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Driving to orange CT

Rob, the manager , was great, polite friendly and gave us space to decide on our own

March 11, 2020
Unprompted review
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Marek! Many thanks for leaving us a 5-star review! Have a great day! -MR

Rated 5 out of 5 stars

Great sales associate and great purchase

from the minute i arrived at the store (just too look) the salesman (Scott) showed us where the mattresses were, i liked his approach, not too pushy. We ended up leaving the store with a new mattress for my son. He was also very knowledgeable, which impressed me Thank you very much.

March 9, 2020
Unprompted review
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Michelle! Many thanks for taking the time to leave us such a thoughtful review about your shopping experience! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

Excellent service!!

February 3, 2020
Unprompted review
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Splans! We are glad to see your experience was wonderful! We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

Was very pleased with Kenny I would…

Was very pleased with Kenny I would recommend raymour and flanigan to all my friends and family every time we go in there it is always very unpleasant time thank you and hope your New years is full of love and health and happiness

January 5, 2020
Unprompted review
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hello Janis! Many thanks for taking the time to leave us such wonderful feedback! We hope to see you again soon! -MR

Rated 1 out of 5 stars

Tell customer if item needs assembly

Never told the chair I ordered and picked up would be in a large and heavy box
UNASSEMBLED. VERY DISAPPOINTED
And upset. I like your furniture but this time the customer service was not honest
and informative.

December 28, 2019
Unprompted review
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Patty. We are very sorry to hear about this issue with your furniture delivery and we sincerely apologize for the inconvenience this has caused. We appreciate you taking the time to share this feedback with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -MR

Rated 5 out of 5 stars

A problem was fixed immediately at no…

A problem was fixed immediately at no charge. Very impressed by customer service. I couldn't be happier.

December 4, 2019
Unprompted review
Raymour & Flanigan - Orange logo

Reply from Raymour & Flanigan - Orange

Hi Andrea! It's nice to hear you had a great experience furniture shopping at Raymour & Flanigan! We hope you enjoy your new furniture! -MR

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