Raymour & Flanigan - Paramus Reviews 

I had a great experience with the Sales Consultant. He made my shopping experience fun. Mr. Cohen was patient, through,Courteous,and very knowledgeable about the products. I will definitely be returning to this location in the near future to purchase.Also I will recommend friends and family to purchase here.

Very good quality, so comfortable and cozy! Love it! A special thank you to Kevin for helping me out in addition to helping me feel satisfied with my selection as I previously arrived as a suspicious and unhappy customer from a different store and experience. You made my Holiday celebration enjoyable with my new sofa instead of sitting on the floor.

AVOID THIS LOCATION (Paramus, NJ). I’ve had an extremely disappointing and frustrating experience with this Raymour & Flanigan location. I visited on August 26th and put down a deposit on a table and chairs, with the understanding that I’d confirm measurements and call back to finalize payment and delivery. Within about a week, I realized the table wouldn’t fit and contacted the salesperson (Lou) on September 9th to cancel the order and request a refund. No response.

I followed up again on September 18th — still no reply. It wasn’t until September 24th that I finally received a brief message saying the refund “may take a few days,” with no explanation for the two weeks of silence.

Afterward, I called the store directly, was told I would receive my refund, and again… nothing happened. I called a second time and was told a manager would call me back. That call never came either. At every step, I had to chase them for basic communication, and even then, I received inconsistent or empty assurances.

They still have my deopist to this day (11/23/25), which is a full 2.5 months after my initial simple request for my fully refundable deposit back.

Overall, the experience has felt dishonest, unprofessional, and completely non-responsive. Based on how poorly this was handled, I cannot recommend this location at all and while I do plan to do business with Raymour and Flannigan in the future I will certainly go out of my way to go elsewhere.

We bought a mattress from the Paramus store. The system was down and couldn’t take our order.
Once purchased by my own cell phone we never heard from the store. The mattress never arrived in the warehouse after three weeks. We tried to call the store and no one answered. Finally we cancelled our order after the manager said he couldn’t deliver.
I will never shop in Raymour & Flanigan again.

The salesman John was excellent, knowledgeable and very professional. He let us browse the show room until we have decided on an items. He gave us pros and cons on all the items we selected. John is a great salesman and i felt very comfortable with his suggestions. Excellent job John!!!

I had the be best sales person ever. Marina was so accommodating. She knew exactly what I was going through. Trying to make sure my new furniture was going to fit as well as to be comfortable. I would highly recommend Raymore and Flanagan as well as Marina my sales rep.

Delivery went fast and no problems

Josephine Tarabocchia, our consultant is very knowledgeable in the mattress and furniture products we purchased. She got back to us quickly with any questions and went above and beyond in resolving an issue we had with the mattress. She helped us in the selection of our mattress which isn't easy when purchasing for 2 people with different preferences. I highly recommend Raymour & Flanigan Paramus and Josephine.

The sales person Irina made the purchase easy, smooth, and fun. We enjoyed talking to her, and her advice was very appreciated!

Both sales people were very professional and helpful

No pressure sales Our sales asoociate was very knowledgable, courteous

Michael Cohen made me feel like a valued customer.

Our salesperson was great. We picked out a sofa and loveseat. Arranged for financing, and set up a delivery date. All was done in a professional yet friendly manner.

Sales rep Adrian is very helpful and has great costumer service skills.i was very pleased with the service.

We bought a dining room set at the store in Paramus. We were so impressed with the large selection. Mauricio Cuellar, the sales person who tended to us, was professional, helpful and very patient in answering all our questions, guiding to our perfect choice.

Mr Mike Mana was one of the best sales representatives we have ever dealt with, he is knowledgeable, charismatic, patient, NON pushy and understanding about your needs, he listens and provide the right information with the right attitude. Great asset for the company, he made the difference!.

Our salesperson was amazing, he helped us very efficiently and brought the sale to a close very professionally.

The salesman, John, was not pushy. He made our visit pleasant.

I was able to use your website to do all my planning and selection of furniture. Great pictures and stats. Your showroom was very well setup and I was able to try out and make my final decision for the living room furniture I bought. A big plus is that your repair people all work for R&F so I don't have to deal with subcontractors in case I need a repair. Salesperson was very friendly and knowledgeable - a pleasure to work with.