If I could give zero stars that would be appropriate. I wish I could speak to someone to file a complaint. It seems that you cannot and the store, I’m surprised is still open or others haven’t filed... See more
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See what reviewers are saying
Steffanie Markinson was amazing. She was professional, thorough, but not pushy. We enjoyed chatting with Steffanie and the Patchogue team and learning more about their products. I would recommend Ra... See more
The salesperson was extremely knowledgeable about the furniture. He applied no pressure at all. When I expressed an interest in less expensive choices he was very helpful. Showed us exactly what we... See more
Company replied
I first met Tom Lane a few weeks ago. He showed my son and I bedroom sets for myself. I was interested in a few and he gave me prices . I did go and look to compare at other places, but ultimately cam... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
95 Sunrise Highway, 11772, Patchogue, NY, United States
- 6315768200
4.7
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Raymour & Flanigan - Patchogue
Dear TC,
Thank you so much for your wonderful review! We're thrilled to hear that Kathy provided you with such a positive experience. Our team takes great pride in being knowledgeable and friendly, and it's always rewarding to hear when our efforts are appreciated. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Salesperson was very helpful very
Salesperson was very helpful, not pushy and polite. The sales mgr was also wonderfully and made our experience a memorable one.
August 25, 2024
Reply from Raymour & Flanigan - Patchogue
Dear Michael,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that our salesperson and sales manager made your visit memorable. We strive to provide a welcoming and helpful environment for all our customers, and it's great to know we hit the mark with you. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Diane Douglas
The sales associate Diane Douglas was very informative and patient with us!
July 22, 2024
Reply from Raymour & Flanigan - Patchogue
Dear Lucille,
Thank you so much for your wonderful review! We're thrilled to hear that Diane Douglas provided you with informative and patient service. We strive to ensure our customers have the best experience possible, and it's great to know Diane met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Giving 150%
I would like to commend Raymond & Flanagan, Patchogue for their excellent quality of service. In this day and age where all you reach are robots with most companies. Raymond &Flanagan goes above and beyond. From their sales people, delivery and especially the store manager Steve. He helped a senior citizen correct a problem that I had which wasn't his problem. Thanks again Steve for caring.
June 22, 2024
Unprompted review
Reply from Raymour & Flanigan - Patchogue
Hello Joanne Mclaughlin We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Positive experience at Raymour & Flanagan
Diane is an excellent sales representative. She knew our needs and found an adjustable bed frame that fits our needs perfectly. We were able to get 0% financing on a frame we feel comfortable with the payments and safe with this product.
June 15, 2024
Reply from Raymour & Flanigan - Patchogue
Hello Joanne from PA We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Working with Alan made the decision…
Working with Alan made the decision making very easy. He was outstanding.
June 5, 2024
Reply from Raymour & Flanigan - Patchogue
Hello Jesse Harris! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Mary Paolo is a very knowledgeable and…
Mary Paolo is a very knowledgeable and reliable consultant. We bought furniture for our bedroom in March, dining room in April and living room in May. Our experience(s) with Mary have been great. She showed us a few options every time we came into the show room and helped make our decisions much easier.
Peter & Susan
May 28, 2024
Reply from Raymour & Flanigan - Patchogue
Hello Peter & Susan Primiani! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
The sale personal Diane
May 16, 2024
Reply from Raymour & Flanigan - Patchogue
Hello Thomas Digilio We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - Patchogue
Hello Erec Burgess Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Reply from Raymour & Flanigan - Patchogue
Thank you, Marian, for taking the time to leave a review. We're so happy to hear that you had a great delivery experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Perfect...NOT
We were able to find exactly what we needed and happy that there were four in stock. So we made our purchase with the expectation of a quick delivery. Although 9 days isn't slow it took some exploring to find the right person to contact and we had no info as to purchase. We would have like to be told the date of pick-up when we ordered.
Contacted yesterday 4/25 that Patchogue no longer ha]ve pick ups available. Again no biggy but it took this long and phone calls about pick up to be told they no longer have pick up there!!!
Okay, latest evolution of pick ups as of 8/26. Called the number they left on my cell phone and guess what they scheduled my pick up for the Islip location. That seems like an OK idea but they neglected to tell me that's their warehouse, so if you don't take their white glove delivery you are not a welcomed customer. Just an annoyance that doesn't want to pay for white glove delivery another $89.
April 19, 2024
Reply from Raymour & Flanigan - Patchogue
Hi Stephen. Thank you for your review. We are so sorry for the experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with the phone number associated to your account. Be sure to include a brief description of this issue. Thank you!
Charlie was professional and helpful…
Charlie was professional and helpful and had patience with us.
April 17, 2024
Reply from Raymour & Flanigan - Patchogue
Hello Teresa We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
My experience was pleasant and…
My experience was pleasant and enjoyable. John listened carefully to the needs for my mom for a new mattress (who is in an assisted living and could not come to the store). He was knowledgeable and patient. I was pleased with the price and free shipping and also that she could exchange it if she was not happy for no additional charge or shipping.
April 13, 2024
Reply from Raymour & Flanigan - Patchogue
Hello customer We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
The friendly staff made me feel…
The friendly staff made me feel comfortable and allowed me to make my own decision with little pressure.
April 7, 2024
Reply from Raymour & Flanigan - Patchogue
Hello Thomas Greco! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Was very easy to navigate the website.
March 27, 2024
Reply from Raymour & Flanigan - Patchogue
Hello Lucyann Scuria We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - Patchogue
Hello Peggy Obrien! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Being that I walk with 2 canes which is…
Being that I walk with 2 canes which is not your fault I had to walk to the back of the store. The manager was a pleasure very customer oriented very nice and a pleasure. Then when I walked out after I was done paying there were a group of employees and I sat down for awhile and spoke to a very pleasurable woman very sweet but as I was walking out there was a person close to the door which did not open automatically like it said and did not as a gentleman and employee offer to open the doors. 🙁🙁 At 70 yrs old think of your grandmother. Have a nice day.
March 1, 2024
Reply from Raymour & Flanigan - Patchogue
Hi Eva. We are very sorry to hear about the poor experience you had with us! We would love the opportunity to speak further with you about your concerns. Please email your order details, including your name and the phone number associated with your account along with a brief description of this issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our Customer Care team. Thank you!
Reply from Raymour & Flanigan - Patchogue
Thank you, Bryan, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
They left me alone till I was ready to ask questions
Nice and easy no pressure and furniture is coming in 2 days and my sales associate was very nice and great Steven Mitrano store Manager
February 20, 2024
Reply from Raymour & Flanigan - Patchogue
Hello Darcie Degen! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Reply from Raymour & Flanigan - Patchogue
Thank you so much for your review, Neil! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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