Linda was kind. And respectful of our space. Meaning she didn’t continuously approach us during our time there. She was professional and knowledgeable. She didn't pressure us like a typical sa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had been looking for a week online for a specific coffee table. The shipping cost was too much so I called Garrett at Raymore & Flanagan & he quickly found the table, walked me through the special o... See more
Company replied
I ordered 13,000 in furniture at the show room in the saleman David was amazing, His costumer service was a 10 out 10. The delivery service was horrible each time. They were disprectful nasty while me... See more
Samina Gill took her time with us answered all our questions. After 3 days of searching for the prefect sectional Samina listened to our wants and made this happen. It takes a hard working empathetic... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
757 Vassar Road, 12603, Poughkeepsie, NY, United States
- 8452983203
4.2
Great
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Platinum Protection plan is amazing
We bought a couch and love seat a little over 2 years ago. We also bought the platinum protection plan. The furniture has not held up well as the recliners don't work correctly and the zippers on the cushions are ripping. I scheduled service to have them repaired. The technician, Jason, was so nice. He said that he would submit a report and that they would reach out to me to schedule a repair or let me know if we could get something else. About 30 minutes after he left a lady called and said that they were going to give us a store credit for the full amount we paid and we could get the same set, or pick something else! I was amazed. We went today and picked a new sectional couch. I don't typically buy warranties like that because I don't usually feel they are worth it. I am very happy I bought that one. Raymour and Flanigan has far exceeded my expectations. I will be buying the protection plan going forward. Thank You Raymour and Flanigan! You have a customer for life.
October 10, 2024
Unprompted review
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hi Jessica,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jason provided excellent service and that our team was able to address your concerns promptly. It's wonderful to know that you are happy with your new sectional couch and that the platinum protection plan exceeded your expectations. Your kind words and continued support mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
terrific
terrific. She was knowledgeable, helpful and didn't hover. And she was so pleasant.
September 22, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Thank you so much, Laura, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The store manager Garret
The store manager Garret. demonstrated exceptional helpfulness and patience, taking the time to explain the layout of the store and how it would accommodate my needs. He guided me through the various options until I ultimately selected the furniture, showcasing a high level of professionalism and expertise in his field.
September 24, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hello Angela Hallock Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
My sales Associate was great
My sales Associate was great. He catered to my every need. Not to mention knowledgeable!!!
September 23, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Thank you so much for your review, William! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great experience
I loved that I got to go in and look around without a salesperson constantly over my shoulder. The gentleman who helped us greeted us and let us look around and checking on us if we had any questions.
It was a great shopping experience and we ended up buying what we went in there for and are salesperson was great.
I would definitely shop there again
September 11, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Thank you so much, Michelle, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Poughkeepsie Outlet Delivery - A+++
Start to finish, I had a great experience using the website and the Poughkeepsie Outlet store for delivery. 100% excellent & professional staff from the person who answered the phone at the outlet to the awesome delivery guys who did a perfect job. The bedroom set looks GREAT. Everything was on time and undamaged. Thank you all!
September 17, 2024
Unprompted review
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hello J Holden Poughkeepsie Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Excellent customer service
The manager and the whole staff were very helpful and solved our problem.
September 13, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Dear Peter and Olga,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our manager and staff were able to assist you effectively. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Samina Gill is an amazing salesperson
Samina Gill took her time with us answered all our questions. After 3 days of searching for the prefect sectional Samina listened to our wants and made this happen. It takes a hard working empathetic individual to do this job and Samina is one of the best. Thank you Thank you Thank you. We are incredibly happy with our purchase.
September 1, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Dear Clara,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Samina was able to assist you in finding the perfect sectional. It's always our goal to provide attentive and empathetic service, and we're glad Samina exemplified these qualities. Your kind words and satisfaction mean a lot to us. Enjoy your new sectional, and thank you for choosing Raymour & Flanigan!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Recio from Poughkeepsie has no empathy!!!
Recio from Poughkeepsie has no empathy!!!
So 4 years ago we bought a bedroom set from Central Avenue store. 3 days ago in the middle of the night, the bed broke while we were in our deep sleep. We called in and explained and was told we had purchased the platinum protection which insures our furniture for 5 years. We were told to upload photos and someone would get back to us. 3 days later, no one got back to us. We went to the store and with the help of the store manager, we were able to speak to the office that sets up delivery. The person I spoke to says her name is Recio who didn’t offer an apology about our inconvenience of not having a bed to sleep on!!! Additionally, she threatened to hang up the phone on me and told me she can’t schedule the delivery until I pay a $162 delivery fee. I have to say that Patricia, the store manager and the customer service rep in the store were compassionate and apologetic but Recio was dismissive, disrespectful and rude!!! And we are still without a bed and will have to spend the next few days without one!!! How is this ok? How do we even know if this new bed is any good? How do we know it won’t break down in 4 years again? One thing I know for sure is…this is my very last time spending my money with Raymour and Flanagan!!!
August 12, 2024
Unprompted review
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Dear Janice,
Thank you for taking the time to share your experience with us. We deeply regret to hear about the issues you've encountered with your bedroom set and the subsequent challenges in resolving the situation. It's disheartening to learn that your interaction with our team did not meet the standards of empathy and professionalism that we strive for.
We appreciate your acknowledgment of Patricia and the in-store customer service representative who assisted you. However, it is clear that your experience with Recio was far from satisfactory, and for that, we sincerely apologize. Your feedback is invaluable, and we will be addressing this internally to ensure such behavior is not repeated.
We understand the frustration and inconvenience of being without a bed, and we are committed to improving our processes to prevent such occurrences in the future. Your concerns about the quality and durability of our furniture are noted, and we will take them into consideration as we continue to enhance our products and services.
Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.
Sincerely,
Raymour & Flanigan Customer Care Team
The sales rep was outstanding
The sales rep was outstanding. His knowledge of mattress's and box springs was tremendous
Thanks
August 6, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hi Michael,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our sales representative was able to assist you with such expertise. We strive to provide knowledgeable and helpful service to all our customers, and it's wonderful to know we hit the mark for you. Enjoy your new mattress and box spring!
Best regards,
The Raymour & Flanigan Team
Great customer service
Sales person was very knowledgeable and courteous and professional. Answered all of my questions
July 22, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hi Debbie,
Thank you so much for your wonderful review! We're thrilled to hear that our sales person was able to assist you with professionalism and courtesy. It's great to know that all your questions were answered to your satisfaction. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great customer service
July 6, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Thank you so much, Michael, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Sales reps were courteous snd welcoming…
Sales reps were courteous snd welcoming without being overbearing …as well as knowledgeable ,,, it was a pleasure 😊
July 1, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hello Renne Elliott Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Samina Gill was very helpful,polite,and…
Samina Gill was very helpful,polite,and knowledgeable.
We never felt pressured or rushed.
June 18, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Thank you so much for your review, Jeanne! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Would definitely recommend a visit!
The saleswoman was very friendly, no one was pushy which was great! We were able to find a two piece sectional set for half off because it was a floor model. The pieces are in excellent condition. Delivery set up was inexpensive and a breeze!
June 7, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Thank you so much for your review, Tracy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Smooth purchase
May 16, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hello Patience We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Salesman was a delight
Salesman was a delight. Knowledgeable, friendly and very helpful.
May 14, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hello Ofira Gomez We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Cruz
Mr. Cruz Mendez made my experience buying furniture easy. He guided me throughout the store explaining different types of furniture. He had patience and grace. Thank you
May 3, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Hello Franklin Beco Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
No hassle ordering....products offered…
No hassle ordering....products offered are high quality and affordably priced!!!
May 5, 2024
Both the salesperson Rick and the…
Both the salesperson Rick and the manager Garrett were very kind and understanding to my need.
They went out of their way to make sure that I was able to leave within minutes of the purchase with the item. I can’t thank them enough for all of their help and kindness.
April 14, 2024
Reply from Raymour & Flanigan - Poughkeepsie Outlet
Thank you so much, Franca, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.