Raymour & Flanigan - Poughkeepsie Reviews 

272
TrustScore 4.5 out of 5

4.7

756 Vassar Road, 12603 Poughkeepsie, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Abby was very helpful, knowledgeable, informative and went the extra mile to see that we got what we wanted and also got us a great deal in the process. We couldn’t be more satisfied with our purcha... See more

Company replied

Rated 5 out of 5 stars

Great choices. Quick delivery. Exceptional customer service to find the item we needed, as always! Only concern was that furniture delivery personnel were not allowed to wear shoe covers (we provide... See more

Rated 5 out of 5 stars

We were very pleased with our trip to your Raymour & Flanigan in Poughkeepsie! Our Salesman, Stephen Tucci, was very pleasant, knowledgeable, and not-pushy, in our quest for a new power lounge chair.... See more

Company replied

Rated 1 out of 5 stars

Made a purchase online. Was pleasantly surprised at the response and the proposed quick delivery time. Received a number of emails this morning all telling me to expect a delivery window any moment bu... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 756 Vassar Road, 12603, Poughkeepsie, NY, United States

  • 8452961111

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

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1-star

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(272)

3,844 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both Abby and Lana were helpful

Both Abby and Lana were helpful, patient, knowledgeable, and friendly. Very nice experience!

September 2, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you for your review, Joseph. It's great to hear that our staff were helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The gentleman who helped us went above…

The gentleman who helped us went above and beyond! Thank you!

August 28, 2023
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you so much for your review, April! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great service

Everyone was friendly & helpful, and delivery was fast.

August 20, 2023
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Reply from Raymour & Flanigan - Poughkeepsie

Hi, Marcotte. Thank you for leaving such a great review! We're glad you had such a good experience with us. We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

Good

Great! A bit pricey, no discounts on sales even as a first time customer. Theres no military discounts for them either for sale items as well. Delivery fee is one time if they got to come out two times but a suggestion , as a first time buyer a delivery fee or protection plan should be a one time thing. For me i feel like you should want people to come to you with comfort and ease. I purchased a living room set and spent almost $5000( including portection plan thats $389.00 and delivery fee)

August 16, 2023
Rated 5 out of 5 stars

Jacqui was very helpful and found just…

Jacqui was very helpful and found just what i wanted. She knew i was looking for quality furniture and helped me find it.

August 15, 2023
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Reply from Raymour & Flanigan - Poughkeepsie

Hello Mary Foglietta! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Fast Delivery

Delivery was very fast. Drivers were professional and courteous.

August 14, 2023
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Reply from Raymour & Flanigan - Poughkeepsie

Hello Lorraine, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture!

Rated 5 out of 5 stars
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you so much, Thomas, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

I highly recommend asking for Abby…

I highly recommend asking for Abby Orlando when you visit the showroom in Poughkeepsie, I had somewhat of an idea of how I wanted to refurnish my living room and I have little success pulling a room together, I am simply not good at it, Well after spending some time on the floor with Abby, she helped me narrow it down and identify what I like. In addition, she presented options to me I would never have considered.
When someone really enjoys what they do for a living it shows and the customer /client always wins .. needless to say my living room looks better than I ever expected. Ask for Abby when you arrive!!
###Happyclient Janice A Dannebaum

May 25, 2023
Unprompted review
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Janice for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 5 out of 5 stars

From the initial greeting of your sales…

From the initial greeting of your sales representative it was a pleasant and seamless visit. Anthony was very informative and had a no pressure concept which is a comfortable approach to shopping and purchasing furniture .
great job!! I hope once the product comes in and appointment is set up --delivery will be seamless as well! will let you know what happens ! to be continued

July 3, 2023
Rated 5 out of 5 stars

Jacquie McHugh was very professional

Jacquie McHugh was very professional, knowledgeable courtesy and informative

July 3, 2023
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you so much for your review! It's great to hear that your sales person, Jacquie, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

Poor customer service

Poor customer service. No return phone call regarding my concerns. No return phone call after my second call. You have lost a customer.

June 15, 2023
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Reply from Raymour & Flanigan - Poughkeepsie

Hi, We apologize for the experience you had with our customer service. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with the phone number associated to your account and a leader will reach out to you soon. Be sure to include a brief description of the issue you are experiencing as well. Thank you!

Rated 1 out of 5 stars

Was told it could be delivered next…

Was told it could be delivered next week when that’s not correct. Huge waste of my time.

June 7, 2023
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Reply from Raymour & Flanigan - Poughkeepsie

Hi Jim. We are sorry to hear about the delay with your delivery, as we take pride in our delivery time and services. We would love to get you in touch with someone from our team to talk about this further. Please email us at RFCare@raymourflanigan.com with your order details, including the phone number associated with your sale. Thank you!

Rated 5 out of 5 stars

They are honest,reliable company and…

They are honest,reliable company and friendly, knowledgeable people that are working there. Their selection of furniture is awesome too!

June 5, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you so much for your terrific review. We love hearing that you had a great experience with us!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

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