Raymour & Flanigan - Poughkeepsie Reviews 

272
TrustScore 4.5 out of 5

4.7

756 Vassar Road, 12603 Poughkeepsie, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Abby was very helpful, knowledgeable, informative and went the extra mile to see that we got what we wanted and also got us a great deal in the process. We couldn’t be more satisfied with our purcha... See more

Company replied

Rated 5 out of 5 stars

Great choices. Quick delivery. Exceptional customer service to find the item we needed, as always! Only concern was that furniture delivery personnel were not allowed to wear shoe covers (we provide... See more

Rated 5 out of 5 stars

We were very pleased with our trip to your Raymour & Flanigan in Poughkeepsie! Our Salesman, Stephen Tucci, was very pleasant, knowledgeable, and not-pushy, in our quest for a new power lounge chair.... See more

Company replied

Rated 1 out of 5 stars

Made a purchase online. Was pleasantly surprised at the response and the proposed quick delivery time. Received a number of emails this morning all telling me to expect a delivery window any moment bu... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 756 Vassar Road, 12603, Poughkeepsie, NY, United States

  • 8452961111

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(272)

3,844 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb!!!!!!

My experience was great, friendly, professional & courteous staff. I was satisfied with my purchase!!!

May 9, 2023
Rated 5 out of 5 stars

Allen Cohen was a great help in…

Allen Cohen was a great help in selecting our mattress. He was very knowledgeable and convinced my husband that a adjustable bed would be great for him. Delivery was also exceptional. Kyle and his partner were on time and very professional.

April 22, 2023
Rated 5 out of 5 stars

Our salesperson made this experience a…

Our salesperson made this experience a pleasure. Mr. Ndoye, was extremely helpful and knowledgeable without being intrusive.

April 5, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you Bernard Leventhal for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

This was my first time purchasing…

This was my first time purchasing furniture from Raymour & Flanagan and I must say I was truly amazed I did everything over the phone and my sales representative was amazing. I knew what I wanted and it was available. I’m so happy and ready to continue more business with you real soon.

March 27, 2023
Rated 5 out of 5 stars

Very helpful with a problem mattress

Very helpful with a problem mattress. Sent someone to my home and determined it defective. The manager helped me choose a new mattress and it will be delivered in a few days. While I was there I also placed an order for a new bed.

March 6, 2023
Rated 1 out of 5 stars

Order will not be available in store…

Order will not be available in store till August. Ordered it 2-23 and needed within a week. No one called to notify me it would take this long to pick up. Very unsatisfied. Paid on full and get this type of service. Not good at all!!!

February 24, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Hello Joy. We are very sorry to hear about this miscommunication you have experienced and any inconvenience this may have caused. We would be happy to assist you if you send your order details to RFCare@raymourflanigan.com. Thanks. -Jeff V.

Rated 5 out of 5 stars

Excellent sales women

Excellent sales women , Abby Orlando!!
Kind,listened to my needs !
Very knowledgeable about all the different styles and brands of furniture!!!
Very happy with all of her help!

February 9, 2023
Rated 5 out of 5 stars

Service was great and tech was so…

Service was great and tech was so courteous and helpful. Manager reviewed tech’s recommendation and will send new mattress of my choice and issue refund for balance instead of store credit. That encourages me to shop there again

January 31, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you for taking the time to leave such a positive review. We are delighted to know that our team was able to provide you with great service and that we could meet your expectations. We appreciate your business and look forward to serving you again in the future. -Jeff V.

Rated 5 out of 5 stars

Rebecca McHugh was very helpful helping…

Rebecca McHugh was very helpful helping me to pick out a sofa and live seat that fit what I was looking for

January 31, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you Russell Croce for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! Enjoy you new sofa! -Jeff V.

Rated 5 out of 5 stars

Nice and experienced staff

Nice staff
Experienced salesman
Very nice manager

January 25, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you Sheri for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Mike took the time to show us several…

Mike took the time to show us several options. No pressure to buy. He was able to answer all of our questions.

January 29, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you for taking the time to leave a review, Dianne! We're happy to hear that your sales associate was helpful and you didn't feel pressured!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Abby was very knowledgeable

Abby was very helpful, knowledgeable, informative and went the extra mile to see that we got what we wanted and also got us a great deal in the process. We couldn’t be more satisfied with our purchase.
We received our order 2 days later. The delivery people were great. Altogether it was a great experience from purchase to delivery.

January 28, 2023
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Thank you for your excellent review T. Novicki. We're glad to hear you had a great experience from start to finish! Enjoy your new furniture. -Jeff V.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look