Raymour & Flanigan - Poughkeepsie Reviews 

272
TrustScore 4.5 out of 5

4.7

756 Vassar Road, 12603 Poughkeepsie, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Abby was very helpful, knowledgeable, informative and went the extra mile to see that we got what we wanted and also got us a great deal in the process. We couldn’t be more satisfied with our purcha... See more

Company replied

Rated 5 out of 5 stars

Great choices. Quick delivery. Exceptional customer service to find the item we needed, as always! Only concern was that furniture delivery personnel were not allowed to wear shoe covers (we provide... See more

Rated 5 out of 5 stars

We were very pleased with our trip to your Raymour & Flanigan in Poughkeepsie! Our Salesman, Stephen Tucci, was very pleasant, knowledgeable, and not-pushy, in our quest for a new power lounge chair.... See more

Company replied

Rated 1 out of 5 stars

Made a purchase online. Was pleasantly surprised at the response and the proposed quick delivery time. Received a number of emails this morning all telling me to expect a delivery window any moment bu... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 756 Vassar Road, 12603, Poughkeepsie, NY, United States

  • 8452961111

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

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Replied to 0% of negative reviews

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4.7

All reviews

(272)

3,882 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I shopped for a couch at the store in…

I shopped for a couch at the store in Poughkeepsie NY where they have a showroom right next door to an outlet. Ivan Fernandez was our sales rep and he was just a pleasure to deal with. So nice, knew his stuff, has tons of experience in furniture sales and interior design. Showed us all the colors, fabrics, configurations and sizes that the couch came in and we found one that would fit in our space in a color we wanted. He showed us all the swatches that would go with our color scheme/living room walls for the 2 throw pillows that come with it. We are very happy with our purchase. Even though it was a custom order, he gave it to us for the same price as the floor model and saved us over 300 dollars. He was such a nice guy and helped us out a bunch. I will definitely be using him for future furniture purchases. They have such nice stuff in their showroom, its laid out beautifully, and it's very reasonably priced, quality furniture.

January 7, 2023
Unprompted review
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you for taking the time to share your experience with us, we are thrilled to hear that you had a great experience shopping for a couch at our Poughkeepsie store. We are happy to acknowledge the hard work and excellent customer service provided by our staff. We appreciate your business and we look forward to providing you with our high-quality furniture in the future! -Jeff V.

Rated 4 out of 5 stars

Sales person A++++++ parking for…

Sales person A++++++ parking for handicap F----- need to be by entrance

December 28, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Robert Cuchel for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great customer service

December 26, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Ved Shravah for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Anthony was courteous

Anthony was courteous, helpful and accommodating.

December 26, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you for taking the time to leave a review, Shelly! We're happy to hear that your sales associate was helpful and accommodating!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Helpful staff

Anthony was friendly, helpful and supportive. He made a stressful experience easy. Great work!

December 18, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Davefor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Friendly

Friendly, pleasant and knowledgeable sale person. Not pushy. Love the quality and style of the daybed I purchased.

November 1, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Luz for your kind words. We're happy to hear that your sales person was so great to work with!! Enjoy your new day bed!! -Jeff V.

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Felix Pagan for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Laura Buring for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 1 out of 5 stars

Steve was very nice and explain…

Steve was very nice and explain everything too me. The lady in front desk was terrible, very rood

October 13, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Hello Altin. Sorry to hear you had this experience in our showroom. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -Jeff V.

Rated 5 out of 5 stars

My experience was the greatest Abby…

My experience was the greatest Abby Orlando is a terrific lady she went over everything with me she showed me every living room set that I might be interested in to she didn’t rush us she has lots of patience for questions she’s a sweetest woman ever

September 16, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Kathleen Moyer for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Satisfied with the professionalism of all the staff...

I was exceptionally pleased to be greeted and asked gently if I needed any assistance. Nothing pushy. Upstairs I was greeted by Mr. Tesan who directed me to the area I was interested in. Again, polite, helpful, not pushy. After receiving information he gave me time to wonder and look on my own. I left feeling no pressure. He did catch up with me and gave me his card. Later I emailed him for additional information and was again pleased that his response was helpful. I went back the following day and we reviewed my decision, discussed options and I'm happily waiting delivery.

September 6, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Melissa for sharing your experience!! We're happy to hear that your salesman was helpful and allowed you to shop at your own pace. We hope you are enjoying your new furniture. -Jeff V.

Rated 5 out of 5 stars

I was greeted promptly with a welcoming…

I was greeted promptly with a welcoming attitude. Ivan, was a pleasure to work with, he answered all my questions and wasted no time.

August 28, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you for sharing your experience Mike. We're glad to hear that your salesman was a pleasure to work with and you got all of your questions answered!! -Jeff V.

Rated 5 out of 5 stars

Our salesperson Mombay

Our salesperson Mombay, was very helpful and patient.

August 25, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you for taking the time to leave a review, Elizabeth! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The gentleman that was helping my wife…

The gentleman that was helping my wife and I he guided us on everything we needed for our new home!!! Thank you !!!! I hope to come again to see the same sale person again.

August 10, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you George Galindo for your review. We love hearing that you had a good experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Anthony was very helpful and we picked…

Anthony was very helpful and we picked the correct living room furniture with his advice.

August 5, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you for taking the time to leave a review, David! We're happy to hear your sales associate was so helpful with picking out your new living room furniture!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

DJ was wonderful

DJ was wonderful. She was patient and knowledgeable!

July 31, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Beth Laub for your great review. We are thrilled to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Anthony in Poughkeepsie was so helpful…

Anthony in Poughkeepsie was so helpful and so nice. It made shopping there a pleasure

June 28, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Thank you Colleen UNITED STATES for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 4 out of 5 stars

I had a wonderful experience buying a…

I had a wonderful experience buying a new mattress and its accessories. The sales person was quite accommodating and knew his merchandise. The task of buying a new mattress was painless. However, my only complaint was that I was buying pillows as well and the “package pillows” which came with a promotional sale were not available for seeing or feeling so I have no idea what I will be getting for the price I paid! I am taking a risk! Let us hope I am satisfied with the end product. And secondly the free sheet set is a mystery as well since there was no option for color! Nothing was said except it is free. I suppose I should be happy!

June 26, 2022
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Reply from Raymour & Flanigan - Poughkeepsie

Hi Patricia. Thank you for leaving this 4-star rating! We’re glad you had a good experience in our furniture store. -Jeff V.

Rated 5 out of 5 stars

Fast and Knowledgeable service always a…

Fast and Knowledgeable service always a pleasure

December 15, 2021
Raymour & Flanigan - Poughkeepsie logo

Reply from Raymour & Flanigan - Poughkeepsie

Hi Adam,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

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