Raymour & Flanigan - Secaucus Reviews 

THEY THE WORKERS OF SEACUCUS COULD CARE LESS ABOUT THE NEEDS AND RESPECT TO CUSTOMERS. MYSELF , NASTY REMARKS AND HORRIBLE RESPONSE. I PURCHASED A COMPLETE BEDROOM SET WITH SO MANY MISTAKES. MY HUSBAND HAD TO PICK UP A END TABLE. MY TWO SOFAS WHERE DELIVERED BY 2 NADTY DELIVERY BOYS. THAT IS JUST WHAT THEY WERE RUDE AND OBNOXIOUS. THE SEACUCUS SHOW ROOM IS BEYOND A DOUBT THE MOST COMMUNICATION WITH IT'S CUSTOMERS. TIME FRAMES NOT SYNCHRONIZED RUDE UNPROFESSIONAL GIRLS ANSWERING THE PHONE IN SEACUCUS. I DEALT WITH A SO CALLED CUSTOMER MANAGER. ALL PROPAGANDA. THE MANAGER OF SALES HAD THE NERVE TO SAY DO YOU EVER THING MAYBE SHE WAS TO BUSY TO GET BACK TO YOU. A CHILD. THE PROBLEM IS MOST COMPANIES FELL.

The person who helped me was very helpful
and courteous.

Your sales representative embodied true customer service

The representative Christine was very pleasant, friendly and knowledgeable. She made my experience great and seamless.

Juan was very helpful, courteous and straightforward with the sale.

Two of your salesmen did not make any effort to assist me. One referred me to the Fairfield store which I later found out you do not even sell the item was looking for.

Salesperson was knowledgeable, personable and helpful. He made the shopping and purchase process easier.

I was blown away with the level of service I received here @ Raymour & Flanigan. Muhammad, Nate and Jeff are the absolute “Best!” at what they do! Highest level of professionalism I could have ever imagined. They were so flexible with my inconsistent demands. They’re the reason I furnish my entire home with them. “Out of State!”

Horrible horrible
Promises were not met.
I would never ever recommend this furniture store to anyone.
I should have known better because a family member had a similar experience and warned us.

Went to the secaucus store looking for a sectional couch and I found the perfect one Mark helped us he was very knowledgeable and helpful, and showed us all the different options of sectional couches

Good experience guy know everithing we nned to know

Customer service manager Ms Alba very rude. Not accommodating. I was made to come back to a different date because is was labor day and manager was not available on holiday. WOW! First time I know a sale store whose manager unavailable on a holiday. Have to come back and schedule another date because of the unprofessional and lack of knowledge of people who manages this store. Training should be optional for this people

Ronald was excellent and very helpful with picking out my new sofa. He made the process very smooth and fast! Thank you!

Ramy was awesome! Very helpful wnd courteous.

My complaint is with the delivery. The communication and timing was perfect, however:

$80 to deliver a mere box spring is outrageous!

The delivery personnel did not wear masks, and indirectly refused to dispose off the old box spring for us.

It’s good but first their welcome looks like a little underestimated me
It’s makes me a little……..
Maybe my expectations was very high
I am a regular Costumer
Nobody with me
I had to go to customer service to ask to help me some one
Maybe there was little men-power because of pendamic
I am happy don’t worry
Thanks

the layout of the furniture didn't seem to have any order to it. i was looking for a specific type of sofa and had to walk the entire store to see each one. I also think the prices were too high for fabric, non-electric, non sleeper sofas. i walked out liking something but it cost too much, even after the 15% discount i was offered.

JP was very cordial and professional. It was a pleasure doing business with him!