I placed an order online to pick up from a specific store on a certain date. I received an email confirming my order details. However, when I went to pick up my item, I was informed that it was not av... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Al was great! He was patient while we searched and looked around several times until we came to a decision to move forward with a purchase. His service made me want to say yes to getting furniture a... See more
We visited the Staten Island location and were happy that Victor was available to help us. He is a wonderful professional who has helped us in the past. The important thing to remember is most furnitu... See more
Company replied
The quick responses I always get I have been a loyal customer for decades and will always be!!! I know sometimes furniture quality is not in your control, but the customer service makes up for the dif... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2795 Richmond Avenue, 10314, Staten Island, NY, United States
- 7183033568
4.7
Excellent
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Angel was terrific!
Angel and the manager spent plenty of time with us to make sure we were happy with our selection. We are looking forward to our delivery on Tuesday!
July 5, 2025
Reply from Raymour & Flanigan - Staten Island
Hello Susan,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Angel and our manager were able to assist you in finding the perfect selection. It's always our goal to ensure our customers are completely satisfied, and your feedback is truly appreciated.
We’re excited for your delivery on Tuesday and hope your new furniture brings comfort and joy to your home. If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Salesperson was knowledgeable
Salesperson was friendly, knowledgeable and was patient when I had questions
June 22, 2025
Reply from Raymour & Flanigan - Staten Island
Hello Lisa,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team was able to assist you in such a friendly and knowledgeable manner. It's wonderful to know that they were patient and attentive to your questions. Your satisfaction is our top priority, and your feedback is truly appreciated.
We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Patient sale person listened and help…
Patient sale person listened and help me to get right choice to get right mattress thank u
June 13, 2025
Reply from Raymour & Flanigan - Staten Island
Dear Ida Dobrentei,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to assist you in finding the perfect mattress. Listening to our customers and helping them make the right choice is something we strive for every day. Your feedback is greatly appreciated and will be shared with our team. We hope you enjoy your new mattress and look forward to serving you again in the future.
Warm regards,
The Raymour & Flanigan Team
Professionalism of salesman Nick
Professionalism of salesman Nick. We liked his patience and understanding. He wasn't looking for the just a sale but customer satisfaction. We thought that was priceless.
June 4, 2025
Reply from Raymour & Flanigan - Staten Island
Hi Stephan,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with our salesman, Nick. At Raymour & Flanigan, we strive to prioritize customer satisfaction above all else, and it's heartening to know that Nick's professionalism, patience, and understanding made a lasting impression on you.
Your kind words and perfect rating mean a lot to us, and they motivate our team to continue delivering exceptional service. We are grateful for your support and look forward to seeing you again in the future.
Warm regards,
The Raymour & Flanigan Team
Mike Abuhhandama the Goat
Mike Abuhhandama made our experience wonderful. No hard nose selling. Gave his honest opinion when we asked. Very attentive to all our needs. We are moving to South Carolina from ny and made every effort to assure that our furniture will get there when we
Need it. Ever at the si ny store ask for Mike and you won’t go wrong
May 27, 2025
Reply from Raymour & Flanigan - Staten Island
Hello William,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mike made your visit to our Staten Island store so enjoyable and stress-free. It's wonderful to know that his honest opinions and attentiveness met your needs, especially during such an important move to South Carolina. We strive to ensure our customers have a seamless experience, and it's great to hear that Mike delivered on that promise. We appreciate your recommendation and wish you all the best in your new home. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hello Francis,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received great service from Kevin and that you love your new furniture. Providing exceptional service and quality products is our top priority, and it's wonderful to know we hit the mark for you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hello Neal,
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us at Raymour & Flanigan. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Our salesman Kirill (Kevin) was very…
Our salesman Kirill (Kevin) was very helpful and pleasant to deal with
May 14, 2025
Reply from Raymour & Flanigan - Staten Island
Hello Susan,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kirill (Kevin) was able to assist you in such a helpful and pleasant manner. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that Kirill (Kevin) made your visit a positive one.
We truly appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Barry Surizon is the best
Barry Surizon is the best! Since 2011, I bought all my furniture from him at Raymour Flanagan. Always knowledgeable about the products. He is a pleasure to work with finding the perfect furniture for my home.
April 28, 2025
Reply from Raymour & Flanigan - Staten Island
Hello Janine,
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely thrilled to hear about your positive experiences with Barry over the years. It’s fantastic to know that his knowledge and dedication have helped you find the perfect furniture for your home. We truly appreciate your loyalty to Raymour & Flanigan since 2011 and are so grateful for your continued trust in us. If there’s anything else we can help you with, please don’t hesitate to reach out. We can’t wait to assist you again in the future!
Warm regards,
The Raymour & Flanigan Team
A pleasant experience
A pleasant and comfortable experience with the knowledgeable sales associate Kirill who helped us to chose the best pieces of furniture according to our needs and preferences. The sales person asked about design of our bedroom in order to help us reaching maximum comfort and not overcrowding the space. Thank you very much!
April 6, 2025
Reply from Raymour & Flanigan - Staten Island
Dear Yekaterina,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Kirill was able to assist you in finding the perfect pieces of furniture for your home. It's great to know that his knowledge and attention to your needs made your visit pleasant and comfortable.
At Raymour & Flanigan, we strive to provide our customers with exceptional service and guidance, and it’s rewarding to hear that we met your expectations.
Thank you once again for choosing us for your home furniture needs. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hello Margaret,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our beautiful showroom and found our salespeople to be knowledgeable. Providing excellent service and a welcoming environment is very important to us, and your feedback truly means a lot.
We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hello Jonathan,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience with our customer service. At Raymour & Flanigan, we strive to provide excellent service to all our customers, and it's clear we fell short in your case.
We would appreciate the opportunity to learn more about your experience and see how we can make things right. Please reach out to us directly at rfcare@raymourflanigan.com at your convenience.
Thank you again for your feedback, and we hope to have the chance to serve you better in the future.
Best regards,
The Raymour & Flanigan Team
Best Sales Reps Ever
Our two sales reps, Al Velez and Nardy Recio, were super. They were very helpful and knowledgeable in assisting us in picking out what we wanted. Very patient, understanding and friendly. It was great working with them to achieve what we wanted. Many thanks!!
March 19, 2025
Reply from Raymour & Flanigan - Staten Island
Dear G. Nuesell,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Al and Nardy provided you with such helpful and knowledgeable service. It's fantastic to know they were patient, understanding, and friendly throughout your visit. We strive to ensure our customers have a great experience, and your feedback is truly appreciated.
We look forward to assisting you again in the future. Many thanks for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
I would not buy a mattress anywhere else
The sales person was knowledgeable and patient with me choosing a mattress. We were not rushed and even the accounts dept.was friendly and helpful.
February 24, 2025
Reply from Raymour & Flanigan - Staten Island
Dear Lucille De Martini,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that our sales team was able to assist you with patience and expertise in selecting the perfect mattress. It's also great to know that our accounts department made a positive impression with their friendliness and helpfulness.
Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
We were never pressured to make our…
We were never pressured to make our purchase. The salesman, Brian was very nice and helpful. We had a pleasant experience and our delivery was on time.
February 23, 2025
Reply from Raymour & Flanigan - Staten Island
Hello Julia,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Brian was able to assist you without any pressure and that you found him to be both nice and helpful. It's great to know that your delivery was on time and that you had a pleasant experience overall. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future. Thank you for being a valued customer!
Best regards,
The Raymour & Flanigan Team
Mike was the best!!
Mike was the best!!. He was hospitable, so patient and always had a smile on his face. Thanks for the great service!
February 24, 2025
Reply from Raymour & Flanigan - Staten Island
Thank you so much for your wonderful review! We're thrilled to hear that Mike provided you with such hospitable and patient service, always with a smile. Your feedback is greatly appreciated and will be shared with Mike and the team. We look forward to welcoming you back to Raymour & Flanigan soon. If you have any further questions or need assistance, feel free to reach out to us at RFCARE@raymourflanigan.com. Have a great day!
One stop search
We were going to visit several furniture stores , but made a deal ai the first stop thanks to experienced and highly professional sale rep Steven Kaj. The piece is not delivered yet, hopefully we will not be disappointed.
February 19, 2025
Nick the salesman understood what I was…
Nick the salesman understood what I was looking for and showed me exactly what I described. He was pleasant and helpful.
February 18, 2025
Reply from Raymour & Flanigan - Staten Island
Hello Rose Ann D,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Nick was able to assist you in finding exactly what you were looking for and that you had a pleasant experience at our store. Our team strives to provide exceptional service, and your kind words are truly appreciated.
Took time with us and provided helpful…
Took time with us and provided helpful information
February 18, 2025
Reply from Raymour & Flanigan - Staten Island
Dear Diane Murphy,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team was able to provide you with helpful information and that you felt well taken care of during your visit. Your satisfaction is our top priority, and your kind words mean a lot to us.
Courteous staff
Courteous staff, sale was fast. Always attention to high style and quality
February 16, 2025
Reply from Raymour & Flanigan - Staten Island
Hello Mark Christopher,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our courteous staff and efficient service met your expectations. It's wonderful to know that you appreciate our commitment to high style and quality. Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.