I placed an order online to pick up from a specific store on a certain date. I received an email confirming my order details. However, when I went to pick up my item, I was informed that it was not av... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Al was great! He was patient while we searched and looked around several times until we came to a decision to move forward with a purchase. His service made me want to say yes to getting furniture a... See more
We visited the Staten Island location and were happy that Victor was available to help us. He is a wonderful professional who has helped us in the past. The important thing to remember is most furnitu... See more
Company replied
The quick responses I always get I have been a loyal customer for decades and will always be!!! I know sometimes furniture quality is not in your control, but the customer service makes up for the dif... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2795 Richmond Avenue, 10314, Staten Island, NY, United States
- 7183033568
4.7
Excellent
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Raymour & Flanigan - Staten Island
Hello Donna,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Nick was able to assist you in such a helpful and personable manner. Providing excellent customer service is a top priority for us, and it's wonderful to know that Nick made your visit a positive one.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
The sale man was so helpful and in…
The sale man was so helpful and in formative and friendly
January 24, 2025
Reply from Raymour & Flanigan - Staten Island
Hi Pearline, thank you for your kind words! We’re so happy to hear that your salesperson was helpful, informative, and friendly. We always strive to provide great service, and it’s wonderful to know we met your expectations. If you need anything else, don’t hesitate to reach out. We appreciate your feedback!
Thank you,
Raymour and Flanigan
Great experiences
Nadia the female salesperson was very professional, polite, courtesy and friendly to deal with. She answered my questions, demonstrated the products, explained the features, made recommendations, and did not rush to try and make a sale. I would definitely look forward to purchasing other products from her in the future.
January 5, 2025
Reselect
Larissa, the sales manager, made the reselect furniture selection process absolutely seamless. She was knowledgeable, easy to work with, and ensured everything was clearly explained. A truly painless and enjoyable experience!
January 3, 2025
This is the second time I have dealt…
This is the second time I have dealt with Steve in Richmond ave store Staten Island. He is a good guy, trust worthy & does was he says. He knows his stuff & I would much rather deal with a knowledgable person in store to help guide me & see what I am getting.
December 25, 2024
The salesman I have been dealing with…
The salesman I have been dealing with for awhile now he’s very good
December 21, 2024
Gordon was great
December 9, 2024
Reply from Raymour & Flanigan - Staten Island
Hi Esmeralda,
Thank you so much for your wonderful review! We're thrilled to hear that Gordon provided you with excellent service. We will be sure to pass along your kind words to him. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
A great buying experience
Gordon, our salesman was friendly, knowledgeable and patient as we took our time deciding which loveseats to purchase. Price was fantastic, quality so far is excellent. Thank you.
November 26, 2024
Reply from Raymour & Flanigan - Staten Island
Hi Ron,
Thank you so much for your wonderful review! We're thrilled to hear that Gordon provided you with friendly, knowledgeable, and patient service during your visit. It's great to know that you're happy with the price and quality of your new loveseats. We appreciate your kind words and your business. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Dear Syed,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you found our staff professional and easy to work with. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hi Barbara,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Ed was able to assist you so wonderfully. Your satisfaction is our top priority, and it's great to know that Ed's helpfulness and patience made a positive impact on your visit. We look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hi Charles,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you felt welcomed and appreciated our approach. Our team takes pride in being knowledgeable about our products and ensuring a comfortable shopping experience. We look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Sales rep was very helpful.
November 17, 2024
Reply from Raymour & Flanigan - Staten Island
Hi Dennis,
Thank you so much for your wonderful review! We're thrilled to hear that our sales representative was able to assist you effectively. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Brian Cooperstein was great!
Brian Cooperstein was great and answered all of my questions.
November 8, 2024
Reply from Raymour & Flanigan - Staten Island
Thank you so much for your review, Brian! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Robert Cassara was great to deal with
Robert Cassara was great to deal with, he showed us exactly what we were looking for, and the purchase and delivery set up was very quick and efficient. Professional staff and very positive experience. Thank you.
October 27, 2024
Reply from Raymour & Flanigan - Staten Island
Hi Rich,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Robert was able to assist you in finding exactly what you were looking for and that the purchase and delivery process went smoothly. Our team takes great pride in providing professional and efficient service, and it's wonderful to know that we met your expectations. We hope you enjoy your new furniture and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
We purchased a kitchen table and…
We purchased a kitchen table and chairs. Our salesman, Brian, was excellent and we had a great experience. Also the selection was good as was the price.
October 24, 2024
Reply from Raymour & Flanigan - Staten Island
Dear Joseph,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Brian provided excellent service and that you found our selection and pricing to your satisfaction. We hope you enjoy your new kitchen table and chairs for many years to come. If you need anything else in the future, please don't hesitate to visit us again.
Best regards,
The Raymour & Flanigan Team
Salesperson was very helpful and…
Salesperson was very helpful and professional. We received a discount on the product and delivery which was very much appreciated by me and my husband. We’re looking forward to receiving the product that we ordered.
Thank you,
Ms. Nelson
October 20, 2024
Reply from Raymour & Flanigan - Staten Island
Thank you so much for your review, AC! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Quick and friendly delivery!
October 8, 2024
Reply from Raymour & Flanigan - Staten Island
Hi Arthur,
Thank you so much for your wonderful review! We're thrilled to hear that you had a quick and friendly delivery experience. We hope you enjoy your new furniture and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.