I placed an order online to pick up from a specific store on a certain date. I received an email confirming my order details. However, when I went to pick up my item, I was informed that it was not av... See more
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See what reviewers are saying
Al was great! He was patient while we searched and looked around several times until we came to a decision to move forward with a purchase. His service made me want to say yes to getting furniture a... See more
We visited the Staten Island location and were happy that Victor was available to help us. He is a wonderful professional who has helped us in the past. The important thing to remember is most furnitu... See more
Company replied
The quick responses I always get I have been a loyal customer for decades and will always be!!! I know sometimes furniture quality is not in your control, but the customer service makes up for the dif... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2795 Richmond Avenue, 10314, Staten Island, NY, United States
- 7183033568
4.7
Excellent
304 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Staten Island
Dear Elsie,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our customer service. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hi Michael,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Dan was able to assist you with his helpfulness, knowledge, and professionalism. We strive to provide the best service possible, and it's always rewarding to hear when we've succeeded. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our sales person Josephine Weiss was…
Our sales person Josephine Weiss was excellent. Great personality, very helpful providing design ideas and went the extra mile to really help us making our decisions. She brings a lot to your sales team. Take care of her!
August 14, 2024
Reply from Raymour & Flanigan - Staten Island
Dear Rosemary,
Thank you so much for your wonderful review! We're thrilled to hear that Josephine provided you with excellent service and valuable design ideas. It's great to know she went the extra mile to assist you in making your decisions. We truly appreciate your kind words and will be sure to share your feedback with her. Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
It was a great experience
Thanks to your associate Mr Cohen! We told him what we were looking for and the size that would fit our apt. He showed us several couches & recliners. He is very knowledgeable about the items in the showroom. He explained all the features & options. No pressure at all he gave us time to discuss our choice. It truly was a great experience.
August 14, 2024
Reply from Raymour & Flanigan - Staten Island
Dear Lisa,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Mr. Cohen was able to assist you in finding the perfect couch and recliner for your apartment. It's great to know that his knowledge and no-pressure approach made your visit enjoyable. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Going into the showroom knowing exactly…
Going into the showroom knowing exactly what I wanted, I was assisted by a salesman who was knowledgeable about mattresses and I made a educated selection in a short period of time.
August 10, 2024
Reply from Raymour & Flanigan - Staten Island
Dear D. Sumlin,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that our knowledgeable salesman was able to assist you efficiently and help you make an informed decision. It's wonderful to know that you found exactly what you were looking for in such a short period of time. We appreciate your kind words and your 5-star rating. Enjoy your new mattress!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hi Charles,
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you found our team professional, courteous, and willing to help. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Margaret and Victor were extremely…
Margaret and Victor were extremely helpful , pleasant and we enjoyed shopping so much !
August 5, 2024
Reply from Raymour & Flanigan - Staten Island
Dear Jillian,
Thank you so much for your wonderful review! We're thrilled to hear that Margaret and Victor made your shopping experience enjoyable. Your kind words mean a lot to us, and we look forward to welcoming you back to our store in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great experience
Brian was very helpful, knowledgeable and patient. He was able to answer all of our questions and find us what we needed.
August 2, 2024
Reply from Raymour & Flanigan - Staten Island
Hi Christine,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Brian was able to assist you so effectively. It's wonderful to know that his knowledge and patience made your visit a positive one. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Excellent knowledgeable and pleasant sales person
Gordon Friend was terrific in helping us decide on our furniture choices
July 23, 2024
Reply from Raymour & Flanigan - Staten Island
Dear Denis,
Thank you so much for your wonderful review! We're thrilled to hear that Gordon was able to assist you effectively in making your furniture choices. We strive to provide excellent service, and it's always gratifying to know when we've succeeded. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great customer service and a great price
July 22, 2024
Reply from Raymour & Flanigan - Staten Island
Hi Sal,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our customer service and found our prices to be great. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Best Sales Team
We visited the Staten Island location and were happy that Victor was available to help us. He is a wonderful professional who has helped us in the past. The important thing to remember is most furniture sets are easily reconfigured to match your needs. Also, the knowledge of the sales team and easy to work with delivery options are helpful.
July 14, 2024
Reply from Raymour & Flanigan - Staten Island
Hi Joseph,
Thank you so much for sharing your positive experience at our Staten Island location! We're thrilled to hear that Victor was able to assist you once again and that you found his professionalism and knowledge valuable. It's great to know that our flexible furniture configurations and delivery options met your needs. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Team
Reply from Raymour & Flanigan - Staten Island
Hello Maria Cahill Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
I purchased my furniture from raymour…
I purchased my furniture from raymour in Staten Island. I bought 4 bedroom sets and two dining sets.
When purchasing the sales rep pushed the warranty on me for 5 years any damage they would fix with no questions asked.
The two night stands the wood is peeling not even a year later. They said they can replace but I’ll lose my warranty. I said to her I paid for 5 years she said being that they are replacing you lose the warranty.
My kitchen table same deal.
Why when purchasing does no one advise of this. The warranty thing is such a scam.
All they want is your money and that’s it. They don’t care the rep on the phone was so nasty.
Will not give them not $1 of business again.
Ridiculous!!!!!!
June 24, 2024
Unprompted review
Reply from Raymour & Flanigan - Staten Island
Hi Maria. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!
Reply from Raymour & Flanigan - Staten Island
Thank you so much for your review, Marta! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Our sales agent
Our sales agent, Mr. Mir Cohen was knowledgeable and polite. He understood exactly what our needs were and helped us pick up some good furniture. The manager, Mr. Martinez, was very cooperative and friendly. We are happy we went to Raymour and Flanigan after looking for furniture in a few different places.
June 2, 2024
Reply from Raymour & Flanigan - Staten Island
Hello Kulbir Sethi! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
was asked if I needed help as soon as I…
was asked if I needed help as soon as I entered I replied just looking ands left alone to shop as I requested. Later when I needed help he obliged wasn't pushy and was courteous .
May 28, 2024
Reply from Raymour & Flanigan - Staten Island
Hello Laraine Bernardo! Thank you for your feedback. Thank you for leaving this 4-star rating! We're glad you had a great experience with us!
Mr. Gordon Friend
Mr. Gordon Friend was extremely professional and knowledgeable in assisting us with our Lift-Chair order. He answered all of our queries and made cogent suggestions that aided in our decision-making. It was further noteworthy that to honor and remember our country's fallen on Memorial Weekend, Raymour and Flanigan ran a sale to help commemorate their memories. Kudos!
-LG
May 26, 2024
Reply from Raymour & Flanigan - Staten Island
Hello LG! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - Staten Island
Hello Mae Vaccaro! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Great customer service
Great customer service, with knowledge and precision, that made shopping for what I need a breeze.
May 25, 2024
Reply from Raymour & Flanigan - Staten Island
Hello Princess Mahon! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Our salesperson was helpful
Our salesperson was helpful ! We also tried some mattresses and he said my husband and I will receive a 50 gift card each in our email but as did not receive them ?
May 10, 2024
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