Raymour & Flanigan - Staten Island Reviews 

304
TrustScore 4.5 out of 5

4.7

2795 Richmond Avenue, 10314 Staten Island, NY, US


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See what reviewers are saying

Rated 1 out of 5 stars

I placed an order online to pick up from a specific store on a certain date. I received an email confirming my order details. However, when I went to pick up my item, I was informed that it was not av... See more

Company replied

Rated 5 out of 5 stars

Al was great! He was patient while we searched and looked around several times until we came to a decision to move forward with a purchase. His service made me want to say yes to getting furniture a... See more

Rated 5 out of 5 stars

We visited the Staten Island location and were happy that Victor was available to help us. He is a wonderful professional who has helped us in the past. The important thing to remember is most furnitu... See more

Company replied

Rated 5 out of 5 stars

The quick responses I always get I have been a loyal customer for decades and will always be!!! I know sometimes furniture quality is not in your control, but the customer service makes up for the dif... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 2795 Richmond Avenue, 10314, Staten Island, NY, United States

  • 7183033568

4.7

Excellent

TrustScore 4.5 out of 5

304 reviews

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4.7

All reviews

(304)

3,956 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robert was incredibly helpful and…

Robert was incredibly helpful and accommodating. I have made several purchases at this store and have never been disappointed. Thank you .

August 22, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you for your review, Valentin. It's great to hear that your sales person, Robert, was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Everything perfect

August 9, 2023
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Reply from Raymour & Flanigan - Staten Island

Hi Larry, Thanks for sharing this positive rating. We hope you’re enjoying your new furniture!

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and attentive.
Didn’t rush me and gave me the space to think my purchase through

August 6, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you so much for your review, Leslie! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. So helpful & answered all our questions.

July 28, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you for your review, Michael! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Brian was extremely helpful

Brian was extremely helpful, paid attention to our needs and matched it with our wants. Thanks for the great service!

July 27, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you Matthew for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 1 out of 5 stars

I placed an order and went to pick it up, but I found that it was not available and discontinued.

I placed an order online to pick up from a specific store on a certain date. I received an email confirming my order details. However, when I went to pick up my item, I was informed that it was not available at that location and had not arrived. I called customer services and discovered that the item was discounted. They gave me the option to cancel the order or choose a different item. I was frustrated that they didn't inform me earlier, especially considering there was a 10-day gap between the order and pick up date. I ultimately decided to cancel the order due to the inconvenience and wasted time.

July 7, 2023
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Reply from Raymour & Flanigan - Staten Island

Hi Shaker. We are sorry to hear about the experience you had with your order pick up. We would like to get you in touch with someone on our team to help resolve this. Please email us your order details, including phone number, to rfcare@raymourflanigan.com and we will follow up shortly. Thank you!

Rated 5 out of 5 stars

Great Service!

Steven - The sales rep at Raymour in Staten Island was such a pleasure to work with. He answered all our questions and took great care of us. The customer experience was memorable.

July 3, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you so much for your review! It's great to hear that your sales person, Steven, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Excellent Service!

Loved Josephine and Cristina who were my sales people. Josephine finished up our sale since we started with her. Excellent customer service!

June 21, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you Marilou for your review. We're happy to hear that you received such excellent service! We look forward to seeing you again.

Rated 5 out of 5 stars

I was met by your sales Rep Meir Cohen…

I was met by your sales Rep Meir Cohen who couldn't be any more pleasant to work with. He was personable without being pushy, and assisted me in finding exactly what I was looking for.

June 14, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you Lisa for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture.

Rated 5 out of 5 stars

My salesman Gordon Friend was…Excellent

My salesman Gordon Friend was excellent! We had a nice chat while he was waiting on me and during the checkout process. I would definitely ask for him again. R&F is my first stop when I need furniture!

June 13, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you Mef for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture.

Rated 5 out of 5 stars

New loveseat

The sale person patient and friendly.

June 5, 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you for taking the time to leave a review, Patricia! We're happy to hear that your sales associate was friendly and patient!! Enjoy your new furniture.

Rated 5 out of 5 stars

Great salesperson

Christina Yip was absolutely wonderful to our family. She was extremely patient and kind. She was helpful at all times. She really made furniture shopping a joy. She also helped us look through 50 area rugs until we found the one we wanted. She certainly is a special employee.

May 10, 2023
Rated 5 out of 5 stars

The associate was very helpful and…

The associate was very helpful and knowledgeable about the furniture and the prices he helped us in giving us ideas and lead us through the store to choose what we are looking for. He answered all our questions and concerns ,

Thank you Mark!

April 30, 2023

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