Tom was a great listener and helped me find the perfect bed set up to be prepared for my husband to come home from rehab! He gave me solid advice about the products that I wanted and informed me about... See more
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Brennan was a great salesperson. He showed us what we’re looking for and then let us browse on our own. He was knowledgeable about the furniture and advised us what would be better for our situation.... See more
Tom was the best! He showed me so many options to help me find exactly what I wanted, and ended up finding s manufacturer that offered so many customizations that I'm confident that what I ordered wil... See more
Bought a headboard and footboard for my king size bed the footboard was wiggly they came out and replaced it saying the plastic bolts did not hold! Now it is happening again obviously defective and th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
4000 State Route 31, 13090, Liverpool, NY, United States
- 3156223836
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Replied to 0% of negative reviews
Typically replies within 24 hours
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I was greeted at the door and taken to…
I was greeted at the door and taken to the sectional I found online. The sales person was ver helpful when I was trying to decide which would be the better color

Reply from Raymour & Flanigan - Syracuse Clay
Attentive staff but no pressure or…
Attentive staff but no pressure or following you around

Reply from Raymour & Flanigan - Syracuse Clay
The Shopping Experience was Excellent!
Jason the store manager was excellent to work with, very knowledgeable and made the experience enjoyable.

Reply from Raymour & Flanigan - Syracuse Clay
Free removal of old mattress is a lie
Free removal of old mattress is a lie. They will only remove the old mattress if there is absolutely no sign that the old mattress has ever been slept in. Same is true for warranty.

Reply from Raymour & Flanigan - Syracuse Clay
My husband and I had a wonderfull…
My husband and I had a wonderfull experience. I hope our relationship with Raymouir & Flanigan will continue as posititve.

Reply from Raymour & Flanigan - Syracuse Clay
John Glinsky was cordial
John Glinsky was cordial, accommodating and helpful. Very pleasant to work with. We'd recommend him to anyone.

Reply from Raymour & Flanigan - Syracuse Clay
I was very satisfied with my service…
I was very satisfied with my service from Jim Harris @ your Rte. 31 store in Clay NY.

Reply from Raymour & Flanigan - Syracuse Clay

Reply from Raymour & Flanigan - Syracuse Clay
Very kind and friendly environment
Very kind and friendly environment. Tom helped us with all of our needs.

Reply from Raymour & Flanigan - Syracuse Clay
Best buying experience
John made us laugh and was a pleasure to work with. Best buying experience we ever had.

Reply from Raymour & Flanigan - Syracuse Clay
Great place to shop
Friendly very helpful staff walked us all the way through the process very knowledgeable about products great experience will definitely shop there again

Reply from Raymour & Flanigan - Syracuse Clay
Sales tactics
Was taken to the area that displayed what I was looking for and then got ghosted. Had to find salesman to move forward with the purchase. The discount on the item was nice, but by the time protection, tax and delivery was added it was over my budget. When I said I wanted the protection removed, he went and got the closer. Was ready to walk when they finally backed off.

Reply from Raymour & Flanigan - Syracuse Clay
Alex was extremely helpful in our…
Alex was extremely helpful in our search for a new sectional. We had visited another furniture store and the salesperson followed us around their store which was not only annoying it didn’t seem to help! Alex allowed us time to check things out and would check every now and then which was helpful and comfortable!
Thanks!

Reply from Raymour & Flanigan - Syracuse Clay
My salesperson, John Glinsky
My salesperson - John Glinsky was warm, freindly, funny and well-informed; he provided me all I needed to know without pressuring me for a decision...it was the best customer service expereince I have had in years.

Reply from Raymour & Flanigan - Syracuse Clay
CC was very helpful
CC was very helpful. She asked what I was interested in and showed me some different choices

Reply from Raymour & Flanigan - Syracuse Clay
I was very happy with my experience
I was very happy with my experience in selecting a new mattress. The sales associate was friendly, listened to what I was looking for and the price range I had in mind. Was also able to set delivery for the next day.

Reply from Raymour & Flanigan - Syracuse Clay
Helpful
Tom was very helpful showing us recliners. He was very knowledgeable about the features of different models. We then went to look at other stores, but came back to the perfect one Tom had shown us!

Reply from Raymour & Flanigan - Syracuse Clay
We asked for our product to be left on…
We asked for our product to be left on our front porch for we were in quarantine and we would get it when they rang the door bell and left! But they wouldn’t do that for us. It was a gift I didn’t want it set up I just wanted it left on the porch to protect us and the drivers. So I took my business elsewhere
I ordered my loveseat over the phone…
I ordered my loveseat over the phone and it was all very easy. The agent set up a delivery date and it arrived on time. This is the second one I ordered as I also bought one for camp because I loved that one so much.

Reply from Raymour & Flanigan - Syracuse Clay
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