Raymour & Flanigan - Syracuse Clay Reviews 

190
TrustScore 4.5 out of 5

4.4

4000 State Route 31, 13090 Liverpool, NY, US


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Rated 5 out of 5 stars

Tom was a great listener and helped me find the perfect bed set up to be prepared for my husband to come home from rehab! He gave me solid advice about the products that I wanted and informed me about... See more

Rated 5 out of 5 stars

Brennan was a great salesperson. He showed us what we’re looking for and then let us browse on our own. He was knowledgeable about the furniture and advised us what would be better for our situation.... See more

Rated 5 out of 5 stars

Tom was the best! He showed me so many options to help me find exactly what I wanted, and ended up finding s manufacturer that offered so many customizations that I'm confident that what I ordered wil... See more

Rated 1 out of 5 stars

Bought a headboard and footboard for my king size bed the footboard was wiggly they came out and replaced it saying the plastic bolts did not hold! Now it is happening again obviously defective and th... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 4000 State Route 31, 13090, Liverpool, NY, United States

  • 3156223836

4.4

Excellent

TrustScore 4.5 out of 5

190 reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(190)

4,259 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was greeted at the door and taken to…

I was greeted at the door and taken to the sectional I found online. The sales person was ver helpful when I was trying to decide which would be the better color

November 9, 2022
Raymour & Flanigan - Syracuse Clay logo

Reply from Raymour & Flanigan - Syracuse Clay

Thank you Linda for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Attentive staff but no pressure or…

Attentive staff but no pressure or following you around

November 6, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you for taking the time to leave a review, Jeff! We're happy to hear that out team was attentive but gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The Shopping Experience was Excellent!

Jason the store manager was excellent to work with, very knowledgeable and made the experience enjoyable.

October 24, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you David H. for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 3 out of 5 stars

Free removal of old mattress is a lie

Free removal of old mattress is a lie. They will only remove the old mattress if there is absolutely no sign that the old mattress has ever been slept in. Same is true for warranty.

October 20, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Hi Debra, We are very sorry about your negative experience with us regarding your delivery. We would like to get you in touch with our management team to resolve this issue. Please email us at RFCare@raymourflanigan.com with your order details. We will be in touch as soon as possible. -Jeff V.

Rated 5 out of 5 stars

My husband and I had a wonderfull…

My husband and I had a wonderfull experience. I hope our relationship with Raymouir & Flanigan will continue as posititve.

October 7, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you Terry Morgan for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

John Glinsky was cordial

John Glinsky was cordial, accommodating and helpful. Very pleasant to work with. We'd recommend him to anyone.

September 22, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you for taking the time to leave a review, Fred! We're happy to hear you had an great experience with your salesman!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

I was very satisfied with my service…

I was very satisfied with my service from Jim Harris @ your Rte. 31 store in Clay NY.

September 17, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you Susan Halstead for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Aiden was very professional and…

Aiden was very professional and knowledgeable.

September 10, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you for your review Beth Walker We are happy to hear that your sales person was knowledgeable and professional!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Very kind and friendly environment

Very kind and friendly environment. Tom helped us with all of our needs.

September 13, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you Kristina Turner for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Best buying experience

John made us laugh and was a pleasure to work with. Best buying experience we ever had.

August 21, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Hi Grace,
Thank you for your great feedback. We're happy to hear your sales person went above and beyond your expectations!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great place to shop

Friendly very helpful staff walked us all the way through the process very knowledgeable about products great experience will definitely shop there again

August 20, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you Vince Byrd friendly very helpf for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 4 out of 5 stars

Sales tactics

Was taken to the area that displayed what I was looking for and then got ghosted. Had to find salesman to move forward with the purchase. The discount on the item was nice, but by the time protection, tax and delivery was added it was over my budget. When I said I wanted the protection removed, he went and got the closer. Was ready to walk when they finally backed off.

August 14, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Hi Judy. Thank you for leaving this 4-star rating! We hope you enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Alex was extremely helpful in our…

Alex was extremely helpful in our search for a new sectional. We had visited another furniture store and the salesperson followed us around their store which was not only annoying it didn’t seem to help! Alex allowed us time to check things out and would check every now and then which was helpful and comfortable!
Thanks!

August 8, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you for taking the time to leave a review, Dan! We're happy to hear that your sales associate was so helpful and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you CPM for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

My salesperson, John Glinsky

My salesperson - John Glinsky was warm, freindly, funny and well-informed; he provided me all I needed to know without pressuring me for a decision...it was the best customer service expereince I have had in years.

July 22, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you Kelly Grace Smith for your great review. We are thrilled to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

CC was very helpful

CC was very helpful. She asked what I was interested in and showed me some different choices

July 10, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you for taking the time to leave a review, Brian! We are happy to hear that your sales associate so was helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

I was very happy with my experience

I was very happy with my experience in selecting a new mattress. The sales associate was friendly, listened to what I was looking for and the price range I had in mind. Was also able to set delivery for the next day.

July 9, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you for taking the time to leave a review, Norma! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Helpful

Tom was very helpful showing us recliners. He was very knowledgeable about the features of different models. We then went to look at other stores, but came back to the perfect one Tom had shown us!

July 6, 2022
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Reply from Raymour & Flanigan - Syracuse Clay

Thank you for taking the time to leave a review, Mary! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 1 out of 5 stars

We asked for our product to be left on…

We asked for our product to be left on our front porch for we were in quarantine and we would get it when they rang the door bell and left! But they wouldn’t do that for us. It was a gift I didn’t want it set up I just wanted it left on the porch to protect us and the drivers. So I took my business elsewhere

December 17, 2021
Rated 5 out of 5 stars

I ordered my loveseat over the phone…

I ordered my loveseat over the phone and it was all very easy. The agent set up a delivery date and it arrived on time. This is the second one I ordered as I also bought one for camp because I loved that one so much.

October 25, 2021
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Reply from Raymour & Flanigan - Syracuse Clay

Hi Patricia! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W

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