Raymour & Flanigan - Vineland Reviews 126

I purchased a sectional with multiple recliners from Raymour & Flanigan about two years ago and also purchased the extended warranty for peace of mind. Unfortunately, after only 1 year and 8 months, one of the recliners broke.

It has now been over three months waiting for the replacement parts, and every time I call, the expected arrival date changes again. The lack of communication and consistency has been extremely frustrating.

The company offered me a one-time exchange for a new recliner, but if I accept it, I lose the warranty coverage on that chair. After paying extra for the warranty, it feels unfair to have to give up that protection because the parts have been unavailable for months.

At this point, I feel like I paid for a warranty service that I am not actually receiving. Customers should not be penalized because replacement parts are unavailable for an extended period of time.

Overall, I am very disappointed with how this situation has been handled.

I am extremely dissatisfied, not only by the quality of the products. The fact that they came damaged and the delivery drivers were extremely unprofessional and used my bathroom, no one from the showroom even called me back to make this right I have had to wait a month to have a dresser repaired only to have them called last minute today and say that there was an emergency and nobody can make it and they would send out somebody else so then I get the link and there is nothing available until June 2 so now I have a dresser for two months now I haven’t even been able to use. This is unacceptable and I will never order with Raymour and Flanigan again.

We had a great experience with purchasing a dining room table and chairs. My mother, who is 81yrs old, was the one who made the purchase for her home. Bill, was the salesman who took the time to show her the different types of dining room tables and chairs. Bill was very kind and didn’t rush my mother at all. He listen to what she was looking for and she made a purchase without any hassles.

Artur is a knowledgeable, kind, wonderful salesman. This isn’t our first purchase with him and won’t be our last. He made finding the right fit easy. Thank you Artur.

Your sales associate , Dave , was very informative and very courteous . A joy to do business with . The office manager was very sweet and informative also

Great Sales assistance.

Website was easy to navigate and overall ordering and payment was seamlessly easy. We've purchased through your website numerous times!

Ernie is the best to work with!

Great service. David was very kind and helpful. Would definitely go there again and ask for him.

The sales person answered all my questions and he let me look at the sets and then he came and answered all the questions I had.

The Manager at the Vineland N.J. location, is the most attentative, truthful, helpful representative at this location. I had some minor issues that she was quickly able to remedy. People like he make it easy and desirable to want to return to a good shopping experience. I am truly grateful for people like this. Management is key to representing a business. Thank you!

My sales person Ernie was great I am a return customer with him

My sales associate, Catalina, was wonderful. She made it easy for me to decide on the purchase. I really like her friendliness, professionalism and help. Great sales lady.

The delivery men were most helpful and very courteous. Your company is lucky to have them!

Salesperson was very helpful & made our purchase easy. Not pushy in any way. Prices were good too!

I was shopping for a bed & mattress. I was guided to the area while being asked what type I was looking for & so forth. He never pushed me to buy or buy a certain item. I was given space if & when needed but he was always ready to answer my questions.

When I walked through the doors Jackie greeted me and went above and beyond helping me to get my order placed.

Anna was very attentive, comparing mattresses and giving me all details. Computer glitch with payment but she managed to resolve issue. Great customer service! Ty!

Our repairman,Omar, was fabulous!!! As well as sales and management!!!! We’ve even posted on Facebook what a great experience we had! Thank you Raymour and Flanigan!!

Excellent customer service. Arthur was a great salesman.