Just everything abt your Company from the minute entering the showroom and being greeted right away by Robin who exceeded our expectations as she was pleasant and personable. She was very knowle... See more
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We first visited about a week ago, looking for a nw couch. Lisa Seely was very helpful, making suggestions without being "pushy" as some salespeople are. We returned yesterday and specifically asked... See more
Azza was so knowledgeable and so pleasant to deal with. She listened and under what we wanted and she helped us find exactly what we wanted.
I attempted to place an order by phone to the Waterford R&F store, but failed when filling out my requested financial information online. When I clicked on “terms and conditions” to read them l could... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
917 Hartford Turnpike, 6385, Waterford, CT, United States
- 8604373684
4.7
Excellent
227 reviews
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Hasn’t replied to negative reviews
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Rob was fantastic!
Rob was fantastic!
Would Not have bought from anyone else.
Thank you Rob.
May 27, 2023
Loved the online chat customer service!
I visited online and had a problem with setting up payment. I chatted with Azza and she was extremely helpful and patient. She took away the stress.
April 22, 2023
Reply from Raymour & Flanigan - Waterford
Thank you for taking the time to leave a review, Denise! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.
Rep was very pleasant and…
Rep was very pleasant and knowledgeable. Item desired was in stock.
April 19, 2023
Reply from Raymour & Flanigan - Waterford
Thank you Rich McKnett for your review. It's great to hear that your sales person was knowledgeable and a pleasure to work with! Enjoy your new furniture. -Jeff V.
Most professional
Most professional, courteous and helpful team that has delivered furniture. Respectful of others property.
April 19, 2023
Reply from Raymour & Flanigan - Waterford
We're pleased to hear that our team demonstrated professionalism and respect while delivering your furniture. Thank you for acknowledging their efforts!- Jeff V.
Site is difficult to use
Site is difficult to use. I placed an order and tried to simply pay with my Raymour & Flanagan credit card. Cannot simply enter the card number. Additionally with this order I never received an order confirmation number. I also tried to place an order for a baby changing dresser..and couldn't. I had to go into the store to place the order. The store should have some baby furniture to view.
April 14, 2023
Overall experience was easy and smooth
Overall experience was easy and smooth, we went in with an idea of a new bed and mattress and left pleased with the result Bob Wilson was easy to work with, knowledgeable and able to advise on options based on personal experience. Made it very easy and just hoping the mattress delivers the same result!
April 17, 2023
Salesman greeted me but didn’t hover.
Salesman greeted me but didn’t hover.
Hoping I will get a call to let me know what time to expect my delivery.
April 15, 2023
Product return and replacement
The manager that assisted us with a return and replacement was excellent. He took time to understand our needs and make sure we were happy. Very positive experience.
April 16, 2023
Unplanned visit ends happily.
In the middle of a move, we discovered our box springs were not going to make up the stairwell. We went to the R&F website, found what we needed, and then called our local store. The staff accommodated our needs and provided great assistance.
April 15, 2023
Placed a large order via telephone and…
Placed a large order via telephone and so far so good, Azza was amazing to deal with
April 10, 2023
Reply from Raymour & Flanigan - Waterford
Thank you very much for sharing your experience with us. We are thrilled to hear that your salesman provided you with excellent customer service during your telephone order. We take pride in ensuring each and every one of our customers experienced the same level of service you received. We appreciate your business and hope to see you again soon! -Jeff V.
Representative Eric was easy to work…
Representative Eric was easy to work with, not in any hurry, helpful in every way.
April 3, 2023
Great customer service
Great customer service, Rob made sure he understood what I needed and what I was looking for. He showed me items that met my needs, made suggestions and offered things to consider. I was able to make a selection and very excited to have it delivered.
March 27, 2023
Rob was extremely patient and helpful
Rob was extremely patient and helpful. We were glad to contact him once we decided we were ready to buy the couch. He showed us at Raymour & Flanigan in Waterford Connecticut.
March 16, 2023
Reply from Raymour & Flanigan - Waterford
Thank you for taking the time to leave a review, Dolores! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.
The website was easy to use
The website was easy to use; and it was easy to find the mattress I wanted.
February 25, 2023
Great experience
People are friendly and patient when we were having a hard time deciding. Didn’t feel pressured.
February 18, 2023
Sales rep knew the furniture well and…
Sales rep knew the furniture well and was very pleasant. There was no rush to complete the sale.
February 12, 2023
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