Raymour & Flanigan - Watertown Reviews 

129
TrustScore 5 out of 5

4.8

1125 Arsenal Street, 13601 Watertown, NY, US


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Rated 5 out of 5 stars

Jacob Rutigliano was the person I worked with in Dec and I requested him yesterday when we went to purchase a new mattress. He was very knowledgeable and not pushy. This was the Watertown ny store. He... See more

Company replied

Rated 5 out of 5 stars

The sales rep was there when I wanted her to be and not hovering around when I didn't want them to be. I asked about certain furnishings, she pointed out to me where they were, and then I was able to... See more

Company replied

Rated 5 out of 5 stars

It’s real simple Jacob was what made our experience awesome. He gave us time wonder around and look at everything and then when we were ready to get information and prices on the things we picked out... See more

Rated 5 out of 5 stars

My experience with purchasing a purple 4 mattress was absolutely awesome !!! The Sales Representative was amazing, She went over everything and helped me so much and I was so thankful for that !! Su... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1125 Arsenal Street, 13601, Watertown, NY, United States

  • 3157880599

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(129)

3,983 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brianna was excellent.

February 13, 2023
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Reply from Raymour & Flanigan - Watertown

Thank you Joey for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The store actually called me to let me…

The store actually called me to let me know they had one of the chairs I ordered in stock and wanted to see if I wanted it delivered earlier. They were very nice and helpful. I will only do my buisness with Raymour and Flanigan in Watertown.

January 30, 2023
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Reply from Raymour & Flanigan - Watertown

Thank you for taking the time to leave a review. We are happy to hear that you had a positive experience with our team and that we could accommodate your needs. We appreciate your business and look forward to serving you again in the future. -Jeff V.

Rated 5 out of 5 stars

Our first time buying there

Our first time buying from there and we will definitely go back as the sales girl was super friendly and helped us pick out the couch we wanted.

January 24, 2023
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Reply from Raymour & Flanigan - Watertown

Thank you Samantha Sauers for your kind words. It's great to hear your sales person was friendly ands helpful with your furniture selection!! Enjoy your new couch! . -Jeff V.

Rated 5 out of 5 stars

Jacob Rutigliano was the person I…

Jacob Rutigliano was the person I worked with in Dec and I requested him yesterday when we went to purchase a new mattress. He was very knowledgeable and not pushy. This was the Watertown ny store. He has a very good approach with people. He also stayed in touch via email with me to coordinate when we would go back to make sure he was working

January 25, 2023
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Reply from Raymour & Flanigan - Watertown

Thank you for taking the time to leave such a positive review of our store and specifically for highlighting the excellent customer service. We greatly appreciate your business and look forward to seeing you in the future. -Jeff V.

Rated 5 out of 5 stars

Christine was wonderful

Christine was wonderful! She was very kind and patient as it took a while to decide . She was very helpful

January 21, 2023
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Reply from Raymour & Flanigan - Watertown

Thank you Jennifer for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Professional Sales Reps

The sales rep was there when I wanted her to be and not hovering around when I didn't want them to be. I asked about certain furnishings, she pointed out to me where they were, and then I was able to look around freely at them in a leisurely manner without anyone hovering nearby asking if I needed anything repeatedly like some places do, until I decided what I wanted and found her to talk about the sale. She was then able to quickly and easily answer all my questions about the product.

January 3, 2023
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Reply from Raymour & Flanigan - Watertown

Thank you for taking the time to leave us a review. We're glad to hear that our sales rep was able to provide you with a comfortable and enjoyable shopping experience. We strive to give our customers space to browse, while also being available to assist them when needed. We appreciate your business and hope to see you again soon! -Jeff V.

Rated 5 out of 5 stars

Friendly

Professional and knowledgeable people

January 5, 2023
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Reply from Raymour & Flanigan - Watertown

Thank you for your review Daniel Pearson We are happy to hear that your sales person was knowledgeable and professional! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Snowflakes ❄️

My experience with purchasing a purple 4 mattress was absolutely awesome !!! The Sales Representative was amazing, She went over everything and helped me so much and I was so thankful for that !! Super happy 😊 Hope to have her again next time I purchase something else.

December 10, 2022
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Reply from Raymour & Flanigan - Watertown

Thank you Yog for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new Purple mattress! -Jeff V.

Rated 5 out of 5 stars

Kathy Bright was amazing!

Kathy Bright was amazing! Answered all our questions, no pressure and measured everything for us. Made the entire process a piece of cake. Will definitely come back for our dining room furniture!!

November 13, 2022
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Reply from Raymour & Flanigan - Watertown

Thank you Laura K. for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Sales woman that helped me was very…

Sales woman that helped me was very good.

October 20, 2022
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Reply from Raymour & Flanigan - Watertown

Thank you Stephen Mack for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Very pleasant and knowledgeable young man that helped us. We never felt rushed despite the fact it took us almost 2 hours to make our decision.

October 9, 2022
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Reply from Raymour & Flanigan - Watertown

Thank you for your review Dan Soulia We are happy to hear that your sales person was knowledgeable and pleasant!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Kristen was a great sales lady she…

Kristen was a great sales lady she helped in everything since I walked in the door.

September 23, 2022
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Reply from Raymour & Flanigan - Watertown

Thank you Luz for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

We were VERY pleased with the service…

We were VERY pleased with the service we received. Becky was amazing!!! She went out of her way to assist us with our choices!

September 13, 2022
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Reply from Raymour & Flanigan - Watertown

Thank you Satisfied for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

We were welcome at the door as we…

We were welcome at the door as we arrived and the sales lady was very wonderful helped us with everything we needed thanks again

July 8, 2022
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Reply from Raymour & Flanigan - Watertown

Thank you for taking the time to leave a review, Carol! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

We found our perfect chair for our…

We found our perfect chair for our home. The sales girl was very knowledgeable and guided us to what we wanted. We are very happy 😊

July 3, 2022
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Reply from Raymour & Flanigan - Watertown

Thank you for your review ROGER K. ELLINGSON We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

It is always a pleasure to do business…

It is always a pleasure to do business at Raymour and flanigan. Sales associates are pleasant and professional, helpful without being pushy, and make the purchasing process seamless. Checkout is fast and delivery set up is a breeze.

October 25, 2021
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Reply from Raymour & Flanigan - Watertown

Hi Kristina! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W

Rated 5 out of 5 stars

Attn anyone that wants great service…

Attn anyone that wants great service from this furniture store, ask for Jacob (the one with the bow tie). He is awesome. This guy should needs a raise. He was so helpful, so polite and found me exactly what I was looking for in what seemed like seconds. So if it's great customer service your looking for in the watertown store ask for Jacob. Don't forget he is the one with the cute bow tie

August 18, 2021
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Reply from Raymour & Flanigan - Watertown

Hi Eva,

Thank you for your awesome feedback. We are so glad you had a pleasant experience with us. We are looking forward to seeing you again soon! -Taylor W

Rated 5 out of 5 stars

Same Outstanding Service!

We received the same outstanding service that we received when we bought a house full of furniture in the spring of 2018. We were looking for a couch this time in the same pattern and material we already have, sure enough there it was right on the showroom floor. But, to our amazement, so was our sales person Christine Scovell, what a surprise. She took us immediately under her wing and we were completely done in minimal time. We purchased our new Couch and off we went 100 % satisfied. Super Service and great prices! Thank you Christine, we appreciate all you do!

June 2, 2021
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Reply from Raymour & Flanigan - Watertown

Hello Bruce! We want to thank you for taking the time to leave us such a thoughtful review! We appreciate you shopping with us! -CE

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