Raymour & Flanigan - Wilmington Reviews 

241
TrustScore 4.5 out of 5

4.6

5303 Concord Pike, 19803 Wilmington, DE, US


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Rated 5 out of 5 stars

Tom Shaw was a delight of a salesperson! We came in for new bed pillows but identified a bed that we will buy soon! He knows his industry, answered all our questions, heard our needs, and was so perso... See more

Rated 5 out of 5 stars

Denzel offered us perfect customer service! We saw modular chairs online and wanted to check them out in person. Denzel was kind, courteous, knowledgeable and a pleasure to meet. He answered all our q... See more

Company replied

Rated 2 out of 5 stars

My husband and I recently spent nearly $8,000 on furniture. The leather sofa we bought had power reclining seats and one of them stop working in the extended position. This happened after less than... See more

Company replied

Rated 5 out of 5 stars

Our salesperson, Tom Shaw, made the experience stress free and enjoyable from start to finish. We had a lot of specific requirements, given our small space, and he worked with us on creative solutions... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 5303 Concord Pike, 19803, Wilmington, DE, United States

  • 3024782151

4.6

Excellent

TrustScore 4.5 out of 5

241 reviews

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4.6

All reviews

(241)

3,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Raymour & Flanigan - Wilmington logo

Reply from Raymour & Flanigan - Wilmington

Thank you for your review, Marianna. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Good customers service

Sales person mr.phill was friendly

September 4, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you for your review, Zakir. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Excellent salesman

Excellent salesman, knew his products, Labor Day prices, kept us on the track, but not obnoxiously. We got a sofa, recliner and glass top breakfast table. Very pleased!

September 3, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you for your review, George. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Washington was knowledgeable

Washington was knowledgeable, patient, and very kind. He helped me select the right bed and was thorough in his explanations. Washington also walked me through the process of billing and delivery. He went above and beyond. Please give him a raise!

August 15, 2023
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Reply from Raymour & Flanigan - Wilmington

Hello Donna Cantalupi! Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Jennifer Rubert

Our sales representative, Jen, was friendly, open and very helpful. She inspired confidence in two very discriminating customers (my husband and me). She caught on quickly to what we were looking for and not only met those requests but enhanced them with more ideas and suggestions. Though we've met her only once, I feel we are and will get very good service.

July 31, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you so much for your review! We're so happy to hear you had a great experience and that your sales person, Jen, did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Walking in was a pleasant experience

Walking in, Brandy asked what we we’re interested in. She led us to furniture we were interested in and didn’t try to sell us on other things.
She answered all of our questions and explained things we weren’t sure of.

July 15, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.

Rated 5 out of 5 stars

Had the exact mattress I wanted

Had the exact mattress I wanted, in stock, and available for delivery the next day

July 10, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you Carol for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture.

Rated 5 out of 5 stars

We had a wonderful experience and would…

We had a wonderful experience and would recommend family and friends.

July 9, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you so much, Karen, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Loved Jennifer at Ray & Flan Rt 202…

Loved Jennifer at Ray & Flan Rt 202 Wilmington De location.

July 8, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you Angela for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 5 out of 5 stars

Our salesman

Our salesman, Duke, worked with us over the course of a few days as we worked to find a perfect mattress at the right price.

June 28, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you Patricia for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 4 out of 5 stars

Full disclosure should be required: My experience at the store with the…

My experience at the store with the sales person was very good… But my new mattress was just delivered because it had a stain on it. They refused to take the old mattress. That’s why I brought it down to only four stars and now I have to figure out how to get rid of the old mattress on my own. I am upset with the sales person that he didn’t tell me… Full knowing that my mattress was 16 years old… That if there was a stain on it, they wouldn’t be taking it. If I had known ahead of time, I could have made plans to already have someone pick up the old mattress on the same day , instead of having to store it somewhere in my house while I wait for a week or two to have someone pick it up. Every sales person that sells a mattress should be telling people no matter how old the mattress, if there’s a stain on it, it won’t be picked up. That way I could have shopped elsewhere or made plans ahead of time to have the mattress picked up.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Pete was great !

Pete was great !! I have bought a lot of furniture over the years there and he was the best sales person I have ever met!

June 18, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you Gerri for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture.

Rated 5 out of 5 stars

The sales women Chris Hamilton

The sales women Chris Hamilton. She was so informative, knowledgable, in Explaining everything we needed to know, in regards to our mattress and adjustable bed purchase.

June 15, 2023
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Reply from Raymour & Flanigan - Wilmington

Thank you Stan for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture.

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