Raymour & Flanigan - Woodbridge Reviews 

Always a satisfactory experience shopping here. Lots of options. Josephine M is a great sales representative. Listens to what you want and need. Highly recommend.

I occasionally visit the Woodbridge store to see what new items they may have. I was truly just browsing. I was greeted at the door by Kim. She was friendly, knowledgeable and helpful without being intrusive. I decided to buy a beautiful 8'x10' area rug and it was on sale! Kim was professional and accommodated my delivery needs as well. Thank you, Kim!

Fred was patient and very accommodating. We felt very comfortable and enjoyed the experience.

Very pleasant staff. Our Representative was very helpful. Answered all my questions, concerns & showed me exactly what I was looking for in price range / color / material .
Many beautiful choices to choose from and great prices .
I’ll definetly return & definitely refer to all my friends . 🥰

I had an outstanding experience working with Alison in my search for outdoor furniture for my deck. Alison was very attentive, knowledgeable, and genuinely invested in helping me find exactly what I was looking for. I had a very specific vision in mind, and Alison listened carefully and guided me through choices that actually suited my space, style, and budget.
Her professionalism, warmth and level of customer care made the entire process easy and enjoyable.
If you’re looking for someone who goes above and beyond, highly recommend you ask for Alison.

The salesperson was great.. She understood my needs and she accommodated them. Very pleasant and easy to talk to..

I paid cash for this order. If I could give a zero star, I would.
I returned The bunkie board because it was not needed, yet I received a partial refund. I called the store and was told that refund was partially refunded due to the way salesman entered the order? I feel cheated and disappointed. I did not realize that the salesperson was in charge of refunds? Sales person also entered incorrect size of mattress protector, I had to wait the next day for the correct order to arrive. I also had the option to have the old mattress removed. This never happened. The old mattress is still with me and now I need to figure the best way to get rid of it. I missed bulk trash pick up because of this issue. Total disaster!!!!! I will NEVER return to Raymour and Flannigan.

Was supposed to be contacted by service based on a chat session, in order to order a part (Case #88355). No one contacted me. Two weeks later I chat again…wait in queue only to be cut off when I hit next in line for service. Start again, wait my turn and finally get someone. Was told someone from service would call me, which they did. I’m told I’ll receive a text link to confirm and pay for the order. Nothing comes through. Now I have to reach out AGAIN! Come on, get your act together!!

Alex R. was very professional, knowledgeable & not pushy like many salespeople can be. He guided me in the right direction so I could make an educated decision for my purchase.

I highly recommend that you ask for Alex R when you visit the woodbridge store.

Everything is excellent. Quality, customer service, price, delivery, follow up and above all Mrs. Alison was so helpful and knowledgeable which made our experience memorable

Kim and Fred in the Woodbridge location were both great in helping us select a new living room set. Thank you both for your patience and knowledge.

There was a damage to my screen door during the delivery and all calls and email with photos were ignored.
That is not how a customer should be treated. It is really unfair and should never be like that.

Purchased a new couch from the Woodbridge location. Alex Roitman was professional and extremely knowledgeable. Would recommend again for great customer service.

Everything was easy, no problem, in the store, all the salesperson are nice, respectful, i love going to Raymour & Flanagan!!

my sales person Mr.G Minaya was helpful and explained everything properly.

My experience here was very disappointing.

The associate Kim Garabone at the Iselin, NJ store failed to inform me that if I return the mattress protector cover, that means I am automatically unable to use the 120 day comfort guarantee from the “Platinum Protection Plan” I purchased. If I was aware of this information, I would have never returned the cover (prior to any of my furniture coming), as on my bill the "mattress protection cover" and "Platinum Protection Plan" rang up as two separate purchases. Therefore, I am understanding they are two separate items. Meaning, I am under the impression I am able to return the mattress cover and still have the “Platinum Protection Plan”, as I was not informed otherwise.

I told Kim I wanted to return the mattress cover, as my family has experienced bed bugs and I wanted to buy a specific bed bug cover. Not once did Kim mention if I do this, that I no longer qualify for the 120 day comfort guarantee benefit from the “Platinum Protection Plan” I purchased.

Also, in the brochure Kim gave me that I had to sign, nowhere did it state that if I don't buy the mattress cover, then I am unable to use the 120 day comfort guarantee from the "Platinum Protection Plan" I purchased.

My whole reasoning for purchasing this “Platinum Protection Plan” was in case the mattress wasn’t suited well for me. And I was told if I buy this plan I have 120 days to pick a different mattress.

Due to Kim not informing me verbally of this policy (as it was not written in the brochure she gave me that I signed) I am now stuck with a mattress that makes my back hurt everyday. I am not sleeping at all.

The manager, Angie, was also very nasty to me. Angie said I should have known about the mattress protection cover being not a part of it. And when I asked her- “How? If Kim didn’t tell me.” She just stared at me and said I should have known.

As a customer, who is purchasing a mattress for the first time, I truly rely on the sales person (Kim) to inform me on what I am buying, as it is not stated in the brochure that was given to me to sign - that if i do not purchase the mattress protector, then I do not qualify for the 120 day comfort guarantee from the “ Platinum Protection Plan”

I am very disappointed and will never be shopping here again. If needed, I will be involving my lawyer, as well as publicly informing others to be aware of shopping at Raymour, because if a sales person forgets to inform you of something that is not physically written in a brochure that was given to me to sign, then they too could be taken advantage of and stuck with furniture or in my case a mattress that is hurting your back.

I do not mind repurchasing the mattress cover, as again it was never verbally told to me, or written in the brochure I signed, that this was needed in order to keep my “Platinum Protection Plan”. I am hoping for this to be resolved, if not I will continue to pursue further action, as this needs to be resolved, especially before I go back to work as a teacher.

Thank you for your time reading this,
Kyla Cerra

It was great. I had fun working with Kim and she understood what I was looking for and I selected couches and tabletop chairs that I am pleased with. I'm looking forward to my delivery.

We have bought several furniture items from Raymour and Flanigan over the years. Sadly, our recent experience with them was was very negative. The company has a very harsh return policy such that they basically do not allow any returns/exchanges unless you can prove damage. Me and my wife bought a dining set for 1300 and got it delivered through them. The wood finish looked different in our apartment lighting so we initiated return/exchange the next day. We were told by the store manager that they inspected the set in their showroom and since it looked the same to them as in our photos, regardless of what it looked like to us, they could not exchange it. I wish their store staff were more honest and upfront about stating their return policy at the time of purchase as it is easy to miss on the receipt. In speaking with the store manager Rich, I was told that while they valued that we were steady customers, they could do nothing to help us. They also should have mentioned that the furniture had a rustic finish wjhich was not apparent in the showroom lighting. Not going back.

I literally paid cash on May 25th, not credit. Today 22 June only half of what I paid for showed up. I’m perplexed how this can happen. I already threw out my existing furniture to make room. I had to cancel a family event due to this. I’m not happy at all.