RCToyWorld Reviews 

176
TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

I made an order that after a week I got told they could not fulfill (coronavirus caused warehouse problems so understandable) I got a full refund within 3 days. If the coronavirus wasn't effectin... See more

Rated 4 out of 5 stars

Answered queries promptly via my preferred method (e-mail) Re-funded me promptly for an RC car that was on a long lead time. D Slack

Rated 1 out of 5 stars

Awful communication, had an order processed email, then 3 days later a "ready for dispatch" email(bear in mind that delivery is 3-4 days). 9 days later and 2 unanswered emails still nothing has arri... See more

Company replied

Rated 5 out of 5 stars

Great company, easy to order and kept me informed of the progress throughout. Cannot ask for a better service, especially in the current COVID-19 climate. Could not rate this company high enough, a... See more

Company replied

Company details

  1. Model Shop
  2. Game Store
  3. Gift Shop
  4. Hobby Store

Information provided by various external sources

RCToyWorld is now permanently closed.


Contact info

3.5

Average

TrustScore 3.5 out of 5

176 reviews

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No history of asking for reviews

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3.5

All reviews

(176)

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Rated 5 out of 5 stars

By far the best rc shop

This is by far the cheepist site iv found, they get back to your emails quick and I would recommend to anyone. This is my new go to site for anything rc related

September 21, 2015
Unprompted review
Rated 5 out of 5 stars

great service

Great service got delivered on time and really happy with what I brought thank you

September 20, 2015
Unprompted review
Rated 5 out of 5 stars

Top rc shop online.

I bought my self a Skyartec Wasp x3s helicopter. After a few flights the tail stopped in mid flight and down she went. Was finding it hard to get spares but stumbled upon this site. Got the things i needed and a very good price. Will use again as no problems. Thanks again.

July 13, 2015
Unprompted review
Rated 5 out of 5 stars

New customer review

Had no problems with my purchase from rc toy world. Update on delivery was helpful and item arrived very well wrapped. Staff were also very helpful on the phone. Its highly likely that i will be buying from them again in the future.
Regards, Phil.

July 13, 2015
Unprompted review
Rated 2 out of 5 stars

Poor delivery experience

I try and use smaller companies when ordering (instead of Amazon) to support these retailers and so ordered a RC spitfire model as a 50th birthday present for a friend. My first order from this retailer.

There was no delivery timing information on the website and I did not receive an e-mail with this information when ordering so I tried to call the customer line. Nobody picked up on the day of ordering although I tried a number of times. I tried again a few times the following day but with the same result and so left a message. I received no reply or information, so on the third day I mailed threatening to cancel my order unless I received some form of feedback (I had no idea whether the order was going through as the mail I received only stated that the order was being processed.)

I then received a mail saying that a fault was picked up on the model on packing and would I wait a further 3 - 4 days for a new part to be ordered. I was stuck and so agreed reluctantly, although the present would now be delivered late. So delivery will now take approx 7 days from ordering, which would normally be only annoying but in this case an issue as we have now missed the party.

More information on delivery timing and picking up the phone would have helped.

June 1, 2015
Unprompted review
RCToyWorld logo

Reply from RCToyWorld

Jim,
Very sorry about the poor service you experienced. At the time of your order we had phone line problems for a couple of days and hence could take calls.

We always check models before sending them rather than the customer receiving a product that is damaged and having to return it. We did email you as soon as that check was done and asked if you were happy to wait.

Our service aims are to process orders within two working days, we responded to you within two days indicating the problem with the model.

It is very unusual that we have these problems as you can see from the majority of our feedback.

Rated 5 out of 5 stars

great

Great service, very fast and great communication, will use again.

May 30, 2015
Unprompted review
Rated 5 out of 5 stars

Great Company, Great Service, Great Product

I recently order an Acme Condor Kit from Nitrotek. And after being told it had been despatch on the Thursday I waited in till 5pm Friday for delivery. I called Nitrotek when it did not arrive and they assured me it would be with me by 7pm. Guess What? It wasn't. I then had to wait till Monday to call them only to be told it wasn't sent because they had run out of stock.

Up steps RC Toy World.

I emailed them asking if I could pick it up from there premises after work on the Monday evening (Bank Holiday) not thinking they would be open. They told me I could come round that evening. I ordered my Kit and booked to be there at 7.30pm.

I arrived at there premises bang on 7.30pm where the business owner was waiting for me with the item all ready to take away. I was there for 10 mins asking lots of questions to which they were so happy to answer. I'm new to Nitro RC so this was great for me to get an idea about the types of challenges I would face whilst building my kit.

They also said if there were any questions I had I could email them. I since have done and got a very prompt and very helpful reply.

Absolutely First Class Service. Would definitely recommend and will be going back to order and thing else I will need.

Thanks RC Toy World

May 7, 2015
Unprompted review
RCToyWorld logo

Reply from RCToyWorld

Neil, many thanks for your custom and review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent Service

We had a few problems when we received the item we had ordered from RC Toy World but we sent a texted and although the people who run the shop were on their holiday they were quick to reply. They were so helpful and offered us more than one solution to our problem. Overall I would say we received excellent service and prompt replies from them. I always felt that we weren't left to sort the problem out ourselves. Very helpful and would recommend RC Toy World to any friends or family.

April 30, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service and great stock

Needed parts for C182 which are hard to find for this model. This store had everything I needed in stock. Items arrived well packaged with low postage costs. Will definitely be using them again. Thanks :-)

March 24, 2015
Unprompted review
Rated 5 out of 5 stars

Shocked to read reviews of poor service - I had anything but poor service.

After reading some of the reviews regarding poor service, I was quite surprised because I've had nothing but the opposite experience. There was a fault with the controller, and I returned it in person, the fault was fixed on the spot, I had to wait at most 10 minutes.

The only gripes I have are with the product, if the controller was better quality my wife would have had nothing to complain to me about, but I can't blame RC Toy World as they don't make the product, and the description on the website was accurate.

March 12, 2015
Unprompted review
Rated 5 out of 5 stars

Great specialised supplier

Being a novice to high end RC vehicles I was reluctant to buy from someone who did not give me the right "vibes" when I made initial inquiries. RC Toy World provided swift and comprehensive advice and have continued to provide excellent post sales support when I have had ignorance based questions for them!!

I am sure that they are excellent for experienced drivers, but for this novice, they are the BEST!!

March 9, 2015
Unprompted review
Rated 5 out of 5 stars

Two words.... Great service....

Chose my item. Went to checkout, paid, received confirmation email and item was delivered two days later. No hassle at all compared to some experiences I have recently had.
Will recommend any time.

February 9, 2015
Unprompted review

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