Reads Rugs Reviews 

27
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Exceptional service from start to finish, Josh & Dan were very friendly and helpful with me deciding on a new carpet, taking the measurements and keeping me updated. The 2 carpet fitters were very pr... See more

Rated 5 out of 5 stars

Friday 3rd October Reads of Watton. New to the the area we were in desperate need for some hard wearing entrance hall carpeting. Popped into store met by friendly staff, Josh showed us some availa... See more

Rated 5 out of 5 stars

We went to the showroom to look for a rug of a particular colour. Josh was extremely helpful. Although there wasn't a suitable one in the showroom he searched their website for us and located one tha... See more

Company details

  1. Rug Store

Written by the company

Stocking 1000s of rugs, we pride ourselves on quick delivery and great value, so much so that if you find the same rug cheaper elsewhere online, we will refund the difference no questions asked! We have a vast selection from modern to traditional, from indoor to outdoor rugs made from high quality wool materials to synthetic, easy to care for blends. Our range of rugs are suitable for every room in the house with colours ranging from cool and classic grey rugs to brightly coloured reds, purples and gold rugs, and we even have a stunning outdoor selection. Living room rugs, kitchen rugs, bedroom rugs and even runners and patio rugs – if you can name it, we have it. Within our online store we’re confident that you’ll discover the perfect shape, colour, pattern and sizes to suit the exact place you want to place it in your home, office, garden, summer house or outbuilding. Shopping online at Reads Rugs also brings peace of mind. We promise a great rugs shopping experience, excellent customer service AND a price promise to ensure you get the very best rugs available at the most competitive price. We also offer a returns service so that you have complete peace of mind when shopping with us. We are happy to offer advice via our website or on the telephone and are there at the end of the telephone to actually talk to you about your rug purchase. When you shop with Reads Rugs Online you will also receive free delivery if your purchase is over £48.00. This covers all rugs from the very small rug right up to the very large rug and if for any reason you are not happy, you can return it to us for a full refund. Whatever you want a rug for we are happy to give advice and offer solutions. Just give our friendly, team a call or contact us here at your convenience: We are the Reads family and have been a family run business for over 40 years. With high quality customer service at the heart of everything we do, we genuinely care about each and every customer’s experience with us. Started by Andre Read together with his sons Daniel and Joshua, Reads Rugs sources the very best quality rugs in a huge variety of styles, colours and shapes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.7

All reviews

(27)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Exceptional service from start to finish, Josh & Dan were very friendly and helpful with me deciding on a new carpet, taking the measurements and keeping me updated. The 2 carpet fitters were very professional and did an immaculate job. The process was stress free. I would recommend this company 100%

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

New to the area

Friday 3rd October
Reads of Watton.
New to the the area we were in desperate need for some hard wearing entrance hall carpeting.
Popped into store met by friendly staff, Josh showed us some available options, less than an hour later the fitters were at our property laying the carpet. A top service from start to finish. Highly recommended.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service like no other...

I needed a rug delivered pretty quickly, but was unsure if it was in stock. Daniel replied on the weekend to my email, confirmed it was in stock first thing on Monday morning...and the Rug was delivered Tuesday afternoon. Absolutely thrilled with my rug too, great quality ans stylish. Brilliant customer service, friendly and transparent.Highly recommended. Thank you again.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with my new rug…

Absolutely thrilled with my new rug from
Reads Rugs. The website is easy to use and navigate and the range and choice available is absolutely amazing! Could not fault. Would 100% recommend ⭐️

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great company and Rug

Great company, good communication, rug delivered on time and wrapped really well for protection. Gorgeous Genie multi rug. Fab price too. Thank you guys, highly recommended!

January 13, 2023
Rated 5 out of 5 stars

Josh did such an amazing job from start…

Josh did such an amazing job from start to end! The care, attention and communication was second to none. First time I've felt such amazing customer experience with a company. The rug is absolutely to die for and I would highly recommend Reads Rugs!

January 12, 2023
Rated 5 out of 5 stars

10/10 I cannot recommend Reads Rugs enough…

10/10 I cannot recommend Reads Rugs highly enough, having ordered many items from many companies over the years I can honestly say this is the best company I have ever dealt with, excellent communication from start to finish, a family business at its best, particularly Josh, keep it up the Read family, and the icing on the cake is my excellent quality beautiful rug, I will be back!!!

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely good quality rug!

Lovely range of really good quality rugs through reads rugs. Our purchase was for my parents and they are so pleased with the lovely vibrant colours and good quality of the rug that definitely exceeded their expectations. The rug looks gorgeous. My only gripe was that we didn’t get an email to say when it was going to be delivered. Luckily my parents were in when it arrived but we were not made aware prior to this. I would definitely purchase from this seller again.

December 22, 2022
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, we moved house the week before Christmas , and I ordered the rug hoping it might be in for new year but we got it for Xmas day which made our house look amazing :)

December 22, 2022
Reads Rugs logo

Reply from Reads Rugs

Thanks for leaving a review Nicole. We are glad the rug was with you for Christmas and that you are so pleased with it! Best regards, the Reads Rug Team.

Rated 5 out of 5 stars

Excellent service

We went to the showroom to look for a rug of a particular colour. Josh was extremely helpful. Although there wasn't a suitable one in the showroom he searched their website for us and located one that looked possible. When returning home we checked the website again and decided to order this online. We ordered on the Friday an and it was delivered on the following Tuesday. Extremely quick turn around and excellent service in store and online.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Just spoke to Josh

Just spoke to Josh. How refreshing to actually speak to a human being - and a very helpful human being he is. Checked availability of the rugs I wanted with the warehouse because I need three different sizes of the same design. Got back to me within minutes confirming that all were in stock. A pleasure to deal with this company and will do so when i want to buy again. Many thanks Josh. From Wendy, Cottered, Hertfordshire

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Rug arrived early, it was well protected from damage and rain etc. It was exactly as described and we are very pleased indeed with the quality.

November 2, 2022

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