RealDoll Reviews 56

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Like most online forums the company is a scam, they market their products extensively and take orders, but don’t deliver products. They will reply talking about supply issues and extended delays and y... See more

Rated 1 out of 5 stars

Do not order anything from them! Placed an order back in August of 2023 and have yet to receive product or the refund I requested back in December..contacted the better business bureau which notified... See more

Rated 5 out of 5 stars

One of my favorite products in my collection is The Rockwell by RealDoll. RealDoll uses quality materials and the products are super realistic. Just like the real thing :). I would love to see product... See more

Rated 1 out of 5 stars

Beware of fake reviews. This website is a SCAM. They must have switched owners because it used to be legit. I ordered in February 2024, it's now 2025! They respond saying there are delays, staffing is... See more

Company details

Information provided by various external sources

The RealDoll is a life-size sex doll manufactured by Abyss Creations, LLC in San Marcos, California, and sold worldwide.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

56 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thrilled with the purchase

I couldn't believe the level of detail and quality that went into making my doll. It's beyond anything I imagined, and it has truly changed the way I view craftsmanship. It's clear that RealDoll takes great pride in their work.

July 13, 2024
Rated 4 out of 5 stars

This was my first experience with…

This was my first experience with RealDoll, and I couldn't be more pleased. The customer service was outstanding, and the product is beyond my wildest expectations. It looks and feels so realistic. I would highly recommend them!

August 3, 2024
Rated 5 out of 5 stars

A must-have

I was blown away by the craftsmanship and the attention to detail in my doll. It's everything I hoped for and more. The quality is truly unmatched, and the experience has been amazing from start to finish. Worth every penny!

August 1, 2024
Rated 5 out of 5 stars

software customer service

I upgraded my tablet and was not able to find the download link for the x-mode software. I inquired on the customer service popup window on the website and had a link within 90 minutes of my inquiry.
The senseX with the x-mode adds an extra level of realism.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

The experience of purchasing my RealDoll was seamless. From the customization options to the final product, everything exceeded my expectations. The doll is incredibly lifelike, and I'm so glad I made the investment.

August 22, 2024
Rated 1 out of 5 stars

Does not make and deliver your order in…

Does not make and deliver your order in a timely matter. Gives the same excuses over and over every year. Very unreliable. Fails to refund your money for orders they fail to make and deliver. Ordered Bruce in December 2022 didn't arrive till July 2023 while waiting for it I inquired about the delay, was given the excuse of supply problems, reduced staffing during the winter starting in October, having to train new artists in the spring and would receive it in July. After finally receiving Bruce in July when they were supposed to have worked out their issues and supposed to be working with full staffing and supplies. I ordered the rest of the cocks models. Still hadn't arrived by April 2024. When I inquired this time about the delay. They repeated the same excuses word for word as to the delay from last time. Even tho I placed my order in July months before they claim their issues started. When I stated that I wasn't satisfied with that excuse, they immediately cancel my order and failed to refund me my credit back. This company is scamming their customers. They have a 6-7 week delivery posted, but hide their cancellation window of only 30 days well before their delivery time passes so by the time you complain about it, it's to late for you to get your refund. They have no intention on making most of their customers orders and repeating the same false excuses over and over. Don't order from them

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

I got Dirk,Max,and Bruce for my…

I got Dirk,Max,and Bruce for my wife.She loves them different ways serving her moods.The people at Realdoll are wonderful helping me with my order every time.Products are so real and enjoyable every time I use on my wife.I am looking forward to buying in the future again!Thank you Realdoll !

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Superb customer service

RealDoll Exceeded all my expectations. The doll I received is a true masterpiece, with unparalleled realism and quality. It's clear that they put a lot of care into their products, and I couldn't be happier with my experience.

August 17, 2024
Rated 5 out of 5 stars

Real Cock Best Ever

So we have purchased in the past at least half a dozen $80-120$ dildos. Forgot all of these and just buy once a real cock. It's soooooo much better. Buy quality once. Love the product.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Best purchase ever

I never imagined that the product would be so lifelike and well-made. RealDoll has truly outdone themselves, and I'm extremely satisfied with my purchase. The level of detail is unbelievable, and it's worth every cent.

August 15, 2024
Rated 1 out of 5 stars

They robbed me of almost $1000

They robbed me of almost $1000 by not ever shipping my order or refunding me.
When i tried to chargeback my card, they fabricated proof that they delivered the product and my chargeback was denied.
SCAM COMPANY DO NOT BUY ANYTHING HERE

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

One year since order, no news, and nothing shipped

Ordered 14th August 2023, it's been a year now. They cashed in my order immediatly thaugh. Customer service never answered my emails. I managed to get an answer via the chat on their website about three months ago, saying they were sorry and would send the order before the end of the month. No news since.

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Please do not make any purchases from…

Please do not make any purchases from this company. They are giving expected delivery times that are not factual at all. I have been waiting for 1 year now I purchased August 2023 and still haven't received anything. I sent numerous numbers of emails and it takes them a while to reply. So far I've sent 2 more emails this last month and have yet to hear anything from them. I don't know if the company is struggling but for the price they are charging no one should have to go through this. It's at the point where they need to just send everyone their money back and go back to the building board and figure out how they can keep up with the demand to avoid this from happening

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

4-6 weeks ends up "Over 8 Months"

They should be honest on their Website.
Website says 4-6 weeks.
I am over 2 months waiting.
After contacting them, they send me an email saying it may be
"another 6 Months!"
So much dishonest out there and misleading information when you order.
Had I known, I would not have purchased and had them charge my card if it would take a Total of over 8 months to get it.
I will NOT be doing business with them in the future.

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Dirk Order 9/2/23 Never Delivered As Of 8/1/24

Placed an order for the Dirk in December 2, 2023.
Like all the others, I was told about delays and labor shortage....
I own a business and do understand the real issues post Covis has caused.
I emailed (after several calls and messages) and received a response (now early July 2024!!) from Amaria saying that it should ship in a few months.
So today (8/1/24) I emailed again and received a quick reply saying that would do their best to send it in December. WHAT??!!!
I wrote immediately back saying how this was unacceptable and not what they contractually promised.
Anyways, I have officially requested a refund (via two follow up emails) so I guess we'll see if I ever get my money back.
Un-freaking believable!
I had such great things about the product.
Oh well.

September 2, 2023
Unprompted review
Rated 1 out of 5 stars

if I could give a neg

if I could give a neg. star review on customer service I would. I ordered a real cock in the begging of feb, and the last response was possibly receive it in November. so their 4-6 week delivery is false. I finally gave up with them, and filled a funds return through PayPal. and all of a sudden they responded to me that day, and miraculous my order was ready to ship. So I guess if you threaten to take their money from them, you will receive your order right a way. don't get me wrong I love the product so far, but dealing with this company is a joke. Don't even bother to call the number on the sight, you will not get a response at all. Email you might receive a response 2-3 weeks later. Ill never order from them again, its a good product, but the customer service is terrible, and for that reason I will never do business with them again

June 17, 2024
Unprompted review
Rated 1 out of 5 stars

I have not received my refund from this…

I have not received my refund from this company I been emailing and calling they said they refunded me but it’s been a month I emailed them over 5 times Jeff has not responded or anyone else I’m going to get an attorney and any fees that I have to pay to my attorney they going to pay all fees plus refund my $904

March 2, 2024
Unprompted review

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