Rear Facing Car Seats Reviews 

45
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Do not order from here ! I ordered a car seat. It wasn’t in stock when it was advertised as in stock. I then asked for a refund in which she said she had processed. I received no confirmation... See more

Rated 5 out of 5 stars

Margaret was great showing us all the car seats and fitting them one by one in our car to help us make the best decision at our home visit. She is very knowledgeable on the subject and was happy to ad... See more

Rated 5 out of 5 stars

Margaret is not only extremely knowledgeable, she is positively a marvellous person! Approachable and quick to answer as many queries you have. We were very much guessing at what we needed for our ca... See more

Rated 5 out of 5 stars

I Would definitely recommend ordering your car seat here! The customer service received by Margaret was exceptional. The delivery arrived so happy Margaret went above and beyond in every aspect making... See more

Company details

  1. Baby Store
  2. Cleaning Service

Written by the company

At Rear Facing Car Seats we sell, install and advise on all the car seats that your children will need from birth to twelve years. We specialise in Extended Rear Facing seats as these are the safest way for young children to travel in the car. Rear Facing Car Seats was founded in 2013, we have been offering expert advice for 13 years. We have an online store, and are based in South London, where we sell and fit car seats by home visit. We also offer a car seat and pushchair cleaning service.


Contact info

4.2

Great

TrustScore 4 out of 5

45 reviews

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4.2

All reviews

(45)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Margaret gives such a brilliant…

Margaret gives such a brilliant service. She’s so informative and has such knowledge. I feel so reassured taking her advice. I’m really happy with our new car seat for our impending new arrival. Thanks so much 😀

August 19, 2024
Rated 5 out of 5 stars

Don’t even think, just contact her!

This business provides the most amazing service. I find these high-cost purchases for kids really stressful and usually end up overwhelmed by internet research. Margaret has an amazing breadth and depth of knowledge, is a skilled communicator and educator, and has endless patience and calm. She helped me chose a seat that suited my child, the car, my budget and my family. She came to my home and gave me a demonstration of various seats and then fitted my chosen one in the car for me with a full demonstration. I can relax knowing that the kids are comfortable and safe. Thank you to Margaret for lifting one part of my mental load. Will definitely use your service again.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Massive thank you Margaret for all your…

Massive thank you Margaret for all your knowledge, support and advice with looking at options, purchasing and installing our next car seat for our 20 month old. Really impressed with the customer service - from the many questions I had in advance over message and then on the day when you travelled to visit us with a range of options to try out and then install the new seat we decided on. Really impartial and professional advice and guided us to what would be best for our new car and growing family. Once our new baby arrives and has outgrown the infant carrier, I’ll have no hesitation about reaching out to Margaret again to buy our next car seat. Many thanks and 1000% recommend!

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Margaret is not only extremely…

Margaret is not only extremely knowledgeable, she is positively a marvellous person! Approachable and quick to answer as many queries you have. We were very much guessing at what we needed for our car and our child, Margaret asks for all the crucial details and then gives an unbiased option.
I feel positive that we have purchased the correct seat for our child and know if I have any further questions she would be happy to answer them in a swift timeframe! Thank you! X

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Thank you so much Margaret! Margaret was very knowledgeable and so patient when trying to decide which car seat was best for us. She installed our new car seat too and showed us how to do it as well. Amazing service thank you so much!

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much!

Thanks so much to Margaret for the advice and help provided regarding my son's car seat. Thank you for your kindness, patience and understanding and for getting to the cause of the issue I was having and solving it. I don't know what I'd have done without you and I'm pleased to know you're there for future advice!

June 19, 2024
Unprompted review
Rated 3 out of 5 stars

Car seat

Car seat is great but took a long while to be delivered not the 7-10 days as stated was more like 4-5 weeks

April 15, 2024
Rear Facing Car Seats logo

Reply from Rear Facing Car Seats

Hi,
I am sorry that there was a slight delay in delivering your car seat. It's likely that your seat was not in stock when you placed your order and I had to order one in for you.
I have just checked your order details. You placed your order on March 8th, I despatched your seat on the 18th and it was delivered to you on the 22nd. So it was delivered a few days later than you expected it and I apologise for that, but you received the seat exactly two weeks after you ordered it, not four or five.

Rated 5 out of 5 stars

Brilliant

Margaret was so helpful - understanding what we needed, suggesting another potential seat (which she had a special offer on) and actually looking at our car to advise on fit. Got so much out of her visit.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

Rear Facing Toddlers was recently recommended to me by another mum and I wish I’d known about them sooner. I called her for the first time less than a week ago. During the phone call we discussed our needs etc and booked an appointment time for Margaret to visit us with some options to try. I found Margaret’s you tube videos very insightful in my research process between the phone call and Margaret’s visit. Watching how knowledgeable she was gave me and my husband the piece of mind that we could trust Margaret as she was clearly very knowledgeable. During her visit we were able to try multiple options. Once settled on the best fit for our car and our family Margaret installed the seats for us and checked the fit for our children.

May 30, 2024
Unprompted review
Rated 4 out of 5 stars

Brilliant store and great communication…

Brilliant store and great communication from the store owner when I had questions.

I had some issues installing the straps because my car was not playing ball but I purchased what I needed and all is installed.

It is quite fascinating as a products because my 3 year old concertinas herself in and I’m not sure how comfy it is to sit in but I feel reassured that she is as safe as I can help her to be when we are in the car.

I would recommend this store.

March 1, 2024
Rated 4 out of 5 stars

Great product!

Great product Axkid Move as expected, great communication with the seller just a shame about the delivery it was slower than expected.

Would be great if there was an express option.

March 11, 2024
Rear Facing Car Seats logo

Reply from Rear Facing Car Seats

Hi,

Thank you for your review and I'm sorry you experienced a slight delay. When you ordered your seat it was on offer and I didn't have any left in stock, so I had to order it in for you. As a small one-woman business I am not able to offer express delivery unfortunately. I'm glad you like the seat.

Margaret

Rated 5 out of 5 stars

I was guided to Margaret’s page after…

I was guided to Margaret’s page after being overwhelmed with choices on a RF fb group. She was prompt with responses, eager to help and even offered to meet me (I opted to visit her so we had access to all her stock)
Her knowledge was helpful to make an informed decision and both me and my son are happy with our choice. It was great to “ try before you buy” with someone who understands car safety unlike Halfords!!

I will recommend her to all my friends seeking advice :-)

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

I've known Margaret for almost 10 years…

I've known Margaret for almost 10 years and she's our go to person for anything related to the children's car seats.

We have purchased various car seats over the years from her and Margaret is not only knowledgable, she's also lovely to deal with. We always recommend her to any of our friends who are in need of a car seat.

She shows great care before, during and after you purchase any item from her.

I know that my kids' are as safe as they can be when we follow her advice, and that for a parent is invaluable.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Faultless customer service

Faultless customer service! I've bought a few seats from Rear Facing Toddlers and even years later her support on installations is brilliant!

Highly recommended

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Customer service second to none

I was guided the whole way through buying a car seat for my boy! I was really helped to understand all about what’s safest and the best seat for me! She had so much time for me! Really appreciate it!

January 3, 2024

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