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rebuy.de Reviews 

49,471
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 5 out of 5 stars

It's diffiicult to understand why some people still throw away their old gadgets. You know, someone's trash is someone else's treasure as they say. Anyway, having everything delivered to you withou... See more

Rated 5 out of 5 stars

What all of us need from such marketplaces is a good product line, price and prompt delivery. I guess rebuy could provide all of these qualities quite well. The product range was wide enough for the p... See more

Rated 5 out of 5 stars

The selling process went incredibly smoothly. I found the user experience on their website to be really nice. Upon delivering my phones to rebuy, I received confirmation of their offer within... See more

Rated 3 out of 5 stars

Don't bother to try to sell media to rebuy. It's been increasingly difficult to reach the minimum value because they rarely accept a thing. Besides that, my last sell is under check forever. Two conta... See more

Company replied

Company details

  1. Cell Phone Store
  2. Book Store
  3. Electronic Spare Parts and Components Store
  4. Gaming service Provider
  5. Movie Rental Store
  6. Music Store

About rebuy.de

Written by the company

An- und Verkauf gebrauchter 📱 Elektronik und 📚 Medien auf rebuy.de

CLEVER KAUFEN
✔ Spare bis zu 50% ggü. dem Neupreis ✔ Geprüfte Gebrauchtwaren ✔ Refurbished Elektronik mit 36 Monaten rebuy-Garantie!

SMART VERKAUFEN
✔ Schnelle und einfache Abwicklung ✔ Keine Gebühren! ✔ Wir übernehmen die Versandkosten

Impressum: https://www.rebuy.de/s/impressum

Mehr über reBuy.de

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

49K reviews

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4.5

All reviews

(49,471)

9,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid...just want to offer low valuation, no ethics!

They offered a price for my phone. Their descriptor Comme Neuf but my phone was actually brand new - just changed my mind. They offered 322 Euros. As they clearly couldn't find any excuse to reduce the price offered they just said they didn't want to.buy it and offered to recycle it for free or send it back. Clearly, free recycling is not an option so they are sending back. What a waste of time and resources and this clearly shows their bad faith...shameful behavior. AVOID.

December 5, 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello,

after reading your feedback, we are very sorry that we disappointed you and that you were dissatisfied with your sales process.

Rest assured that you are important to us as a customer and we will use your feedback to optimize and improve our processes.

We would like to review your order and provide you with a more detailed breakdown of our findings.

Unfortunately, we are unable to find a reference to your review. Please contact us using the contact form on our website. Please include your order number and refer to your review.

Best regards, 
Your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

Did not receive the goods

I am not satisfied with the store because I ordered a product and did not receive it.

November 21, 2025
rebuy.de logo

Reply from rebuy.de

Hello,

Thank you for your review. We greatly appreciate your feedback. We have just sent you an email regarding your request. Please check your email inbox. Thank you very much!

Best regards, 
your rebuy team
(per E-Mail gesendet)

Rated 5 out of 5 stars

I feel like I bought a brand new…

I feel like I bought a brand new product. I'm not a fan of buying new cell phones. The site, search engine, etc. make it very easy to find what interests you. I will be recommending this site to my friends and plan on looking for some other electronics as well.

November 25, 2025
Rated 1 out of 5 stars

I had a very frustrating experience…

I had a very frustrating experience with rebuy and would personally avoid using them again. I accidentally sent in a MacBook with better specs than the one I had entered, and as soon as I realized it, I immediately asked for my entire order to be returned while everything was still in processing. Despite this, rebuy completed the order on their side without my agreement and later told me a return was no longer possible because their automated process had already moved forward. I never accepted the new price, and the whole situation felt one-sided and inflexible. Based on my experience, I would strongly recommend looking at other platforms if you want clear communication and fair handling when something unexpected happens.

November 15, 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello,
we have read your feedback and sent you an email in response.

Your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

Received video games in very bad condition, support is not helpful

I received several games in very bad condition, even though I selected "excellent" condition at checkout. Three cases were damaged, one was even torn – this is nowhere near the advertised quality.

My initial contact with support was quick; I received a response within a day. However, it only offered a €5 credit, which doesn't cover the value of the damaged items or my time and effort.

Since responding to this offer, I've been waiting almost two weeks for a reply. The seller isn't responding to my emails and is ignoring my specific suggestions for a fair solution.

I hope the seller finally gets in touch and addresses this issue seriously.

After reading other reviews, it became clear: I'm not alone in this experience.

Very disappointing.

October 28, 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Good evening, we have received your feedback and will send you an email about it. Best regards, Your rebuy team
(per E-Mail gesendet)

Rated 4 out of 5 stars

Hidden gem

I recently discovered this platform where you can sell or buy “pre-loved” stuff… even some electronic gadgets are available at a top price. But it comes with a risk, you know

November 1, 2025
Unprompted review

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