It's diffiicult to understand why some people still throw away their old gadgets. You know, someone's trash is someone else's treasure as they say. Anyway, having everything delivered to you withou... See more
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What all of us need from such marketplaces is a good product line, price and prompt delivery. I guess rebuy could provide all of these qualities quite well. The product range was wide enough for the p... See more
The selling process went incredibly smoothly. I found the user experience on their website to be really nice. Upon delivering my phones to rebuy, I received confirmation of their offer within... See more
Don't bother to try to sell media to rebuy. It's been increasingly difficult to reach the minimum value because they rarely accept a thing. Besides that, my last sell is under check forever. Two conta... See more
Company replied
Company details
- Cell Phone Store
- Book Store
- Electronic Spare Parts and Components Store
- Gaming service Provider
- Movie Rental Store
- Music Store
About rebuy.de
Written by the company
An- und Verkauf gebrauchter 📱 Elektronik und 📚 Medien auf rebuy.de
CLEVER KAUFEN
✔ Spare bis zu 50% ggü. dem Neupreis ✔ Geprüfte Gebrauchtwaren ✔ Refurbished Elektronik mit 36 Monaten rebuy-Garantie!
SMART VERKAUFEN
✔ Schnelle und einfache Abwicklung ✔ Keine Gebühren! ✔ Wir übernehmen die Versandkosten
Impressum: https://www.rebuy.de/s/impressum
CLEVER KAUFEN
✔ Spare bis zu 50% ggü. dem Neupreis ✔ Geprüfte Gebrauchtwaren ✔ Refurbished Elektronik mit 36 Monaten rebuy-Garantie!
SMART VERKAUFEN
✔ Schnelle und einfache Abwicklung ✔ Keine Gebühren! ✔ Wir übernehmen die Versandkosten
Impressum: https://www.rebuy.de/s/impressum
Mehr über reBuy.de
Written by the company
Contact info
Erkelenzdamm 11-13, 10999, Berlin, Germany
- 030 / 520 05 017
- help@rebuy.de
- www.rebuy.de
4.5
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Wonderful experience
Wonderful experience! Great and interface and hugely friendly service (in English!) which helped on each step! My product was shipped in 18 hours and got to me with the accurate and efficient services of DHL in less than two days!
February 1, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Much longer turnaround time and massive price cuts
Checking the device took more than twice as long as initially advertised.
A large sum of the cash was then deducted despite the device meeting the criteria for the grade I had selected (Scratches invisible with display on) - likely because the device had depreciated since sending it in due to their long time to check it.
Contrary to other reselling companies, the support was not helpful over mail, though response time was fine.
January 8, 2025
Unprompted review
Reply from rebuy.de
Hello, we have received your detailed feedback and will send you an e-mail to the e-mail address stored in your customer account. Best regards, your rebuy team
(per E-Mail gesendet)
I sold an iPhone 12
I sold an iPhone 12. Although the prices for this model are average at best, the service is the last thing you want to use.
They claimed that the phone was not in the condition they had anticipated, which reduces the payment. I am confident that the iPhone I sold is in excellent condition, despite the damage to the case
January 7, 2025
Unprompted review
Reply from rebuy.de
Good afternoon, we have read your feedback and we are sorry that we seem to have disappointed you. Please be assured that you are important to us as a customer. In order for us to assist you, please get in touch with us via our contact form on the website. Please state the order number, briefly describe your request and refer to your review. Many thanks and best regards, your rebuy team
(per E-Mail gesendet)
This company scammed me
This company scammed me. Ordered 1900 euro macbook, it was never delivered to me, customer support on a paid line, zero information, no solution. Not sure how it's even allowed. But it is what it is. I would advice against buying anything expensive from them.
January 3, 2025
Unprompted review
Reply from rebuy.de
Good afternoon, we have received your feedback and ask you to contact the customer account holder with your concern. The order number you provided does not show any order from you. Thank you for your understanding and have a nice day. Best regards, your rebuy team
(per E-Mail gesendet)
Sold an Iphone14pro to ReBuy
Sold an Iphone14pro to ReBuy. Despite the buying prices are average at best the service is the last you want to use.
They claimed the phone was not in the conditions they expected and reduces payment. But the foto and the video did not show my phone (wrong colour). Claimed that immediately after the message. So a very obvious thing but they wrote back it is very complex.
Now since November 19th they do not answer any of my mails. And I have sent multiple mails.
Update Dec. 19th: The answer was not sufficient as my claim about the video and the wrong Telefon was again not explained.
November 6, 2024
Unprompted review
Reply from rebuy.de
Thank you for your feedback. We kindly ask you to contact us via our contact form on the website so that we can explain the matter to you in more detail. Many thanks and best regards, your rebuy team
(per E-Mail gesendet)
Don't bother to try to sell media to…
Don't bother to try to sell media to rebuy. It's been increasingly difficult to reach the minimum value because they rarely accept a thing. Besides that, my last sell is under check forever. Two contacts with customer service and they only send ready messages. I am not angry with rebuy although I think they should be more transparent and disable media purchases of their app.
December 6, 2024
Unprompted review
Reply from rebuy.de
Hello,
thank you for your feedback. We would like to give you a deeper insight.
Our selling prices are based on supply and demand. With regard to our purchase offers, we can understand that you want to sell your goods for the highest price.
However, please understand that, as a dealer, we always have to keep an eye on the stock and the buying mood of our customers and work to cover our costs.
If you like, just drop by our sales platform from time to time. Perhaps we can offer you more for your next order.
With kind regards
Your rebuy team
(per E-Mail gesendet)
Fast and fair.
November 20, 2024
Perfect
I actually ordered a DHL pickup which didn’t happen but I sent my device via pack station. It was delivered on Monday and they told me it may take up to 7 days, but on the next day I received money. I recommend rebuy!
November 6, 2024
Unprompted review
Would give 0 stars
Would give 0 stars. The item never arrived, and tracking is false. When asked to refund, they make you wait an arbitrarily long period, which they set, and which is in violation of the contract. Unserious business. Avoid.
P.S. Customer service has apparently been schooled to ask to keep writing the same message to the customer to buy time. Rubbish company, they should be sued with a class action.
October 11, 2024
Unprompted review
Reply from rebuy.de
Good afternoon, we have read your feedback and we are sorry that we seem to have disappointed you. Please be assured that you are important to us as a customer. Once again, may we ask you to get in touch with us via our contact form on the website, quoting the order number. Please also briefly describe your request and refer to your review. Best regards, your rebuy team
(per E-Mail gesendet)
Technically they dont answer email.
I have bought an iPad 12.9 pro from them stated like new, the product had minor scratch visible from looking into the screen from above.
Upon opening there is no plug for charging! a cable was there which was not original nor a good replacement, feels like a 5€ worth of cable from chip Chinese cables, I have send them a request for partial refund no answer to date -> 5days now and counting.
The battery status does not existed on the device which has two meanings either the battery was replaced or it is not an original battery.
so I wonder what is considered as customer support on the website? only to buy?
it says 3 years of warranty, the first 5 days was already a hell!
September 13, 2024
Unprompted review
Reply from rebuy.de
Hello,
after reading your detailed feedback, we are very sorry that we have disappointed you. Please be assured that you are important to us as a customer. We were happy to get a full overview of your purchase.
We have just sent you an e-mail and answered all your questions regarding your request
Best regards, your rebuy team
Fast delivery…works well haven’t had…
Fast delivery…works well haven’t had any issues
September 5, 2024
Phone is perfect
Phone is perfect, good value. Aligns with my values to get a more environmentally friendly option - as good as new
August 27, 2024
Good and quick service
August 21, 2024
Everything along with process and…
Everything along with process and paying was swifty.i would recommend to even my friends to buy and even for selling from this website. I am customer to thia website since 9 years.
August 17, 2024
A very smooth transaction.
Hi, The evaluation process and payment went smooth. I was informed step-by-step through the process. Thank you and I will recommend rebuy.de to my friends. /BoM
July 31, 2024
Everything went smoothly and the…
Everything went smoothly and the process was quick and easy
July 18, 2024
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