After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately befor... See more
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Review summary
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Reviews shaping this summary
Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could... See more
Company replied
Very good customer service,delivery people very polite and prompt in putting up new bed,and also explaining everything to us Neil and Mel very good helping out dismantling old bed and showing us... See more
Company replied
Martin and Stuart, delivered order number 1034SRC17187. They were quite simply a credit to your company. They called ahead to give me an approximate time of delivery. They arrived bang on time, and w... See more
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Company details
The Recliner Factory
Written by the company
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Contact info
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, United Kingdom
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Top class
The two gentlemen, Martin and Louny who delivered and installed my new bed today were absolutely brilliant. They were very polite, courteous and professional. Nothing was too much trouble for them. They explained everything thoroughly and even sold us a mattress protector which they said would be beneficial for us. I cannot recommend them highly enough. They are an asset to your company.
February 28, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for sharing your experience. We’re delighted to hear that Martin and Louny provided such brilliant service during the delivery and installation of your new bed. It’s wonderful to know they were polite, courteous, and professional throughout and that nothing was too much trouble for them.
We’re also pleased they took the time to explain everything clearly and offer helpful advice, including the mattress protector. Your kind words mean a great deal, and we completely agree they are a real asset to our company.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
I had a lovely man called Neil,meant to…
I had a lovely man called Neil,meant to be at my home at 10.00 am, came early, which pleased me as I had another appointment in the afternoon. What a lovely man, explained everything about the chair, no rushing. I can honestly say this company cares about the consumer.i know they are quite expensive, but well worth the money. A very good experience. Thank you to everyone involved
February 26, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review. We’re delighted to hear that Neil arrived early and was able to fit in perfectly with your day it’s great to know that was helpful for you. We’re also thrilled that he took the time to explain everything clearly and never made you feel rushed.
Your kind words about our service and the quality of our chairs mean a great deal to us. We genuinely care about our customers, and it’s lovely to hear that this came through in your experience. We’re so pleased you feel your purchase is worth the investment.
Thank you again for sharing such thoughtful feedback we’ll make sure Neil and the whole team hear your praise. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Very good arrived on time explained how…
Very good arrived on time explained how the bed worked when completed took all the rubbish and the old bed away very happy
February 27, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for taking the time to share your feedback. We’re really pleased to hear that the team arrived on time, explained everything clearly, and made sure your new bed was fully set up before removing all packaging and your old bed.
It’s great to know you’re very happy with the service that means a lot to us.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Gary gave a great chair demonstration but follow up is poor
Gary gave a great chair demonstration. Explained everything in detail. I would highly recommend.
However I gave the review above when the chair was demonstrated and ordered, but on delivery on May 11 it was found to be faulty and now I'm having to wait for a loan chair when they take it back for rectification.
Why would they deliver it faulty surely any competent firm would test first.
As a result I'd only warrant it a 2*.
February 26, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind review. We're delighted to hear that Gary provided such a great chair demonstration and took the time to explain everything in detail. It’s wonderful to know you’d highly recommend us that means a lot.
If you need anything else at all, we’re always here to help.
Warm regards,
The Recliner Factory Team
Adjustable bed
From demonstration to delivery yesterday, everything was straightforward, on time and stress free.
Andy and Billy arrived at the stated time. We’re friendly, courteous and efficient. Old bed, dismantled and put on van. Room dysoned and new bed assembled and demonstrated. A big thank you to Andy, Billy and all staff at Recliner factory.
February 25, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review. We’re delighted to hear that everything from the initial demonstration to yesterday’s delivery was straightforward, on time, and completely stress‑free.
It’s fantastic to know that Andy and Billy arrived as scheduled and provided such friendly, courteous, and efficient service. We’re glad they took care of dismantling your old bed, tidying the room, and assembling and demonstrating your new bed to ensure everything was perfect for you.
Your kind words mean a great deal, and we’ll be sure to pass your thanks on to Andy, Billy, and the whole team at The Recliner Factory.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Outstanding product and service
Throughout the whole process of buying my bespoke riser/recliner chair all the Company's Staff were helpful, efficient and friendly. In particular, Dean & Neil who delivered the chair were efficient, courteous, and talked me through how to operate its various functions clearly, taking time to answer any questions and ensure I felt happy and confident before they left. I am delighted with the chair which has definitely enhanced my quality of life.
February 20, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review. We’re delighted to hear that everything from the initial demonstration to yesterday’s delivery went smoothly and stress‑free. It’s great to know that Andy and Billy arrived on time and provided such friendly, courteous, and efficient service.
We’re pleased they took care of dismantling your old bed, tidying the room, and assembling and demonstrating your new bed to make sure everything was just right for you. Your kind words mean a lot, and we’ll be sure to pass your thanks on to Andy, Billy, and the rest of the team.
If you need anything at all going forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Bradley came to see me to demonstrate a…
Bradley came to see me to demonstrate a chair he could not have any more informative and helpful never felt under any pressure to do anything I didn't feel happy with. Would highly recommend
February 24, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind review. We’re delighted to hear that Bradley provided such an informative and helpful chair demonstration. It’s wonderful to know you felt completely comfortable throughout and never under any pressure that’s exactly the experience we aim to deliver.
We truly appreciate your recommendation, and if you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
All staff were efficient and…
All staff were efficient and professional. Delivery men, Neil and Dean were prompt and friendly.
February 23, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely feedback. We’re so pleased to hear that all of our staff were efficient and professional throughout your experience. It’s great to know that Neil and Dean arrived promptly and provided friendly, helpful service during your delivery.
We really appreciate you taking the time to share your review, and we're always here if you need anything in the future.
Warm regards,
The Recliner Factory Team
Thank you for all your hard work
Thank you for all your hard work, all absolutely perfect, including the chair.
February 21, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely review! We’re delighted to hear that everything was absolutely perfect — including your new chair. It means a lot to us that you appreciated all the hard work that went into making sure everything was just right.
If you ever need anything in the future, we’re always here to help.
identification
delivered on time and completed in good time by
neil and dean
February 19, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your review! We’re really pleased to hear that your delivery arrived on time and was completed efficiently by Neil and Dean. They take great pride in providing a smooth, hassle‑free experience, and it’s wonderful to know they met your expectations.
If you need anything else at all, we’re always here to help.
The whole process was good
The whole process was good. An initial visit and measure up, at about two weeks speedy manufacture and friendly helpful delivery.
February 19, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind review! We’re really pleased to hear that the whole process went smoothly for you from the initial visit and measurements right through to the fast two‑week manufacturing time and friendly, helpful delivery.
Providing a seamless experience from start to finish is something we work hard to achieve, so it’s great to know this was reflected in your journey with us.
If you need anything else at all, we’re always here to help.
fantastic company and engineers are amazing.
my chair was 5 years old and i paid for engineers to attend my property. the engineers Chris and Stuart were fantastic. they put myself and wife at ease and fixed my chair which is essential for my health problems
February 18, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your thoughtful review. We’re really pleased to hear that Chris and Stuart provided such fantastic service during their visit. It’s wonderful to know they were able to put both you and your wife at ease, especially when the chair is so essential to your health and day‑to‑day comfort.
We’re delighted that they were able to get everything fixed and working again for you. Your comfort and wellbeing are incredibly important to us, and we truly appreciate you taking the time to share your experience.
If you need anything at all going forward, we’re always here to help.
Bradley was exceptionally helpful and…
Bradley was exceptionally helpful and polite.
February 17, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely review! We’re delighted to hear that Bradley was exceptionally helpful and polite during your visit. Providing warm, supportive service is something we take great pride in, and it’s wonderful to know he made such a positive impression.
If you ever need anything else, we’re always here to help.
Simon Williams found us a great product…
Simon Williams found us a great product at a fabulous price
February 17, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind review! We’re delighted to hear that Simon Williams was able to find you a great product. His knowledge and helpful approach make him a real asset to the team, and it’s wonderful to know he made your experience such a positive one.
If you need anything else or have any further questions, we’re always here to help.
Simon Williams very polite and helpful…
Simon Williams very polite and helpful and explained things very well.
February 17, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely review! We’re delighted to hear that Simon Williams was polite, helpful, and explained everything so clearly. Providing clear guidance and supportive service is exactly what we aim for, and it’s great to know he made such a positive impression.
If you need anything else at all, we’re always here to help.
The level of customer care was… excellent
The level of customer care was exceptional. The guys took the time to setup and explain with no rushing to finish the job.
February 17, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review! We’re delighted to hear that you received exceptional customer care. It’s great to know the team took their time setting everything up properly and explaining how everything works never rushing, and making sure you felt fully supported.
We truly appreciate you sharing your experience, and we’re always here if you need anything else.
Neil & Steve were lovely chaps and…
Neil & Steve were lovely chaps and delivered the chair, set it up and clearly explained to my grandma how to use the chair very helpful and happy delivery.
January 20, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely review! We’re delighted to hear that Neil and Steve provided such a friendly and helpful delivery experience. It’s wonderful to know they not only set up the chair with care but also took the time to clearly explain everything to your grandma so she could feel confident using it.
We’re thrilled the delivery was a happy and positive one, and we truly appreciate you sharing your feedback. If you or your grandma need anything further, we’re always here to help.
Fabulous product range
Fabulous product range, super quality! Very helpful courteous salesman
February 12, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely review! We’re delighted to hear that you were impressed with our fabulous product range and the quality of the items. It’s also wonderful to know that our salesman was helpful and courteous providing a positive, supportive experience is something we really value.
We truly appreciate your feedback and are glad your visit was such a positive one. If there’s anything more we can help with, we’re always here for you.
Extremely helpful team …
Extremely helpful from first enquiry to delivery of my chairs. Showed genuine interest throughout and attention to detail.Fast service . Very pleased with end result. The chairs are well made and extremely comfortable.
February 13, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your fantastic review! We’re delighted to hear that you found the service extremely helpful from your very first enquiry right through to the delivery of your chairs. Showing genuine interest and paying close attention to your needs is something we take great pride in, so it’s wonderful to know this came across throughout your experience.
We’re also pleased that you appreciated the speed of service and that you’re happy with the final result. It’s great to hear that your chairs are well‑made and extremely comfortable exactly what we aim for.
Thank you again for taking the time to share your feedback. If you ever need anything else, we’re always here to help.
Satisfied customer
Dean Wildblood and his colleague were very helpful and got the old chair out very easily. Both Dean and his colleague were very polite, quick and efficient and Dean showed me how my chair worked and explained the warranty.
February 13, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your great review! We’re delighted to hear that Dean Wildblood and his colleague provided such helpful, polite, and efficient service. It’s wonderful to know they were able to remove your old chair with ease and ensure your new chair was set up perfectly for you.
Dean taking the time to show you how everything works and explain the warranty is exactly the level of care we want every customer to experience.
If you have any further questions or need support in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
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